52 Alertmedia incidents · 2021年1月 — official updates, affected components, duration and resolution details.
影响 - iPhone用户安装了最新的"提醒媒体"应用更新(10月22日发布),无法打开该应用. 发射后就关闭了 -Android应用程序没有受到影响。 - iPhone用户没有安装最新应用程序更新,不会受到影响. - 发送短信、电子邮件和语音通知。 我们已经解决了问题,要求苹果公司快速审查,一旦修复工作在App Store中,我们就会在这里发布更新. 尽你所能 - 如果你还没有安装最新的更新, 等待我们在这里张贴 修复是可用的。 - 一旦修复出来,更新App Store的提醒媒体应用程序.
新版本仍在等待苹果公司的最终审查.
我们的iOS应用程序的更新版本已经获得批准. 等分给店.
移动应用的新版本可到App Store下载.
自动翻译自官方事件更新。
我们与我们的一个信息发送提供商(Twilio)确定了一个问题,即影响从平台发送一些短信和语音发送(通知、威胁警告、事件应对、旅行风险警告)。 我们的工程小组正在调查和审查影响和可能的缓解措施。 我们正在同Twilio合作监测这一问题。 Twilio的地位页面:https://status.twilio.com/ (中文(简体) ). 大约10%的短信失败了.
我们继续与Twilio一起监测这一问题。 语音可交付性问题已经确定,正在部署一个解决方案。 短信延迟的问题已经查明,工程师们正在设法解决。 Twilio的地位页面:https://status.twilio.com/ (中文(简体) )
已经为短消息和语音应用了修复系统,我们开始看到错误率下降。 语音和短信功能恢复正常。 我们将继续监测这一问题。 Twilio的地位页面:https://status.twilio.com/ (中文(简体) )
这一事件已经得到解决.
自动翻译自官方事件更新。
We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating
We are continuing to investigate the issue
The issue has been identified and we are working to resolve this issue for customers as soon as possible
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.
We are currently deploying a fix for this issue.
This incident has been resolved.
We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.
The outage is resolved, according to Verizon.
We are currently investigating reports of intermittent latency in the app and on login
The issue has been identified and we are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
We are investigating an incident that is preventing users from logging in.
Systems are back to normal, users should be able to login. We are monitoring the issue
This incident has been resolved.
We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.
A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.
We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.
A fix has been applied and we are monitoring the environment.
This incident has been resolved.
AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.
Notification sends are processing. Recovery in progress.
Updated impacted components
Notification sends and threat warnings are operational. FTP imports are not currently processing.
FTP imports are not currently processing. Employee Safety Monitoring is down.
FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.
FTP Imports are not processing in either environment
We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments
There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.
We are continuing to see delays in sending Threat Warnings
Threat Warnings are operational and we are continuing to monitor the situation for Imports
All systems are back to operational status. We will continue monitor the situation.
This incident has been resolved.
Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.
The issue has been identified and a fix is being applied.
A fix has been implemented and we are monitoring the results.
The incident has been resolved. Escalations function as expected for all customers.
Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.
Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.
Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.
The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.
The backfill process has completed and full threat warning coverage has been restored for all customers.
We have identified an issue that is preventing some users from being able to log in and are working on a fix.
This issue has been resolved and all users should be able to log in as normal.
We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.
We are monitoring the issue, services are restored.
This incident has been resolved.
We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.
We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.
This incident has been resolved.
We are currently investigating an issue that is causing slowness in the AlertMedia systems
The system should be coming back to normal performance levels. We are continuing to investigate the issue
The incident has been resolved, all systems should be running as expected.
We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.
We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.
This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.
Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.
We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.
We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.
The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.
This incident has been resolved.
