54 Altmetric incidents · 2017年11月 — official updates, affected components, duration and resolution details.
目前,我们正在调查影响 " 测量细节 " 的断断续续的中断,导致API定期返回错误.
我们正在继续调查这一问题.
我们相信,已经执行了一项固定措施,解决了API断断续续的断断续续的细节问题,我们正在继续监测局势.
没有发现进一步的停电情况,因此现在认为这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.
The processing backlog has cleared and attention sources are updating normally again.
目前,我们在收集新闻参考资料方面出现延误。 这是由于我们的一个上游新闻数据提供者持续停用,这影响到他们提供新闻。 其他关注来源不受影响。 供应商已确认他们正在修复,目前预计服务将在后几天内恢复。 一旦掌握更多信息,我们将公布最新情况.
我们的上游新闻数据提供者正在停播,新闻的收集工作仍然暂停。 其他关注来源不受影响。 提供商已经确认他们预计在周末开始恢复服务. 收集工作恢复后,我们将立即公布最新情况.
我们的上游新闻数据提供者正在停播,新闻的收集工作仍然暂停。 其他关注来源不受影响。 供应商预计,他们将在星期一开始上网,但须经过自己的测试。 收集工作恢复后,我们将立即公布最新情况.
我们的上游新闻数据提供者正在停播,新闻的收集工作仍然暂停。 其他关注来源不受影响。 供应商已在内部恢复服务,并在一夜之间进行测试,一旦测试完成,预计将予以释放。 收集工作恢复后,我们将立即公布最新情况.
我们的上游新闻数据提供者恢复了对其API的访问,并恢复了新闻参考资料收集。 断电期间发布的内容正在他们身边被再处理,可能需要几天时间才能完全可用. 一旦清理完毕,我们将公布最新情况.
我们的上游新闻数据提供者 仍在重新处理 发布的内容 在断电。 新闻提到收集工作本身已经恢复,随着后处理的完成,受影响时期的收集工作将继续出现。 一旦完成,我们将公布最新情况.
新闻提到收藏再次正常运行. 我们的上游供应商仍在重新处理停业期剩余的一些内容,因此,今后几天,该窗口可能继续出现少量提及的内容.
自动翻译自官方事件更新。
已经为Altometer探测器确定了数据处理延迟问题。 根源已经得到纠正,数据处理正在赶上。 在数据流完全恢复之前,我们预计在Altometer Explorer中会出现一些数据差异. 一旦完成,我们将更新.
问题已经解决,数据流现在已完全赶上.
自动翻译自官方事件更新。
We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.
Data processing delays have now resolved, we are continuing to monitor to ensure no further issues
This incident has been resolved.
Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.
Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point.
Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same.
Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident.
We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results
The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved.
We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
We are continuing to investigate this issue.
Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.
A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.
The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.
There might be some data delays in a small subset of research outputs processed between Wed-Fri that we're currently reprocessing to make sure they're up to date.
Research outputs are being processed now. We expect the full reprocessing to take less than 5h.
All data has been reprocessed successfully. Incident resolved.
We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.
The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.
We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.
A fix has been implemented and we are monitoring the results.
All systems are now operating normally so we are closing this incident.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date
Data reprocessing is done and we're now monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.
This incident has been resolved.
We are currently investigating data delays related to upgrade maintenance work performed earlier today. No interruptions to application service have been reported or are expected but new mentions are not currently being processed and updated across our products. We will update as more information becomes available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we're monitoring the results. The data processing delays only affect news from the day before.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.
The cause of the data delays has been identified and the team is now working on a solution
Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete
Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.
We are currently investigating an on-going outage of the Altmetric Details API (api.altmetric.com). We will provide further details once we have identified the cause and a resolution pathway.
The Altmetric Details API and Detail Pages are now operational again. We are continuing to monitor the situation to ensure full resolution.
This incident has been resolved.
We are currently investigating reports of intermittent access issues to the Altmetric Explorer and will update when further details are available.
The root cause of the issues being reported has been identified and a configuration change has been put in place to mitigate the issues. We are continuing to monitor for further reports of connection issues.
Continued monitoring has not revealed any more connection issues and no further reports have been received.
