54 Amplify incidents · 2025年2月 — official updates, affected components, duration and resolution details.
我们目前正在调查一个断断续续的问题,涉及客户支持聊天频道,这可能会阻止客户看到对其问题的答复。 如果您遇到这个问题,请通过我们的网络表格(https://service.amplify.com/support)与我们联系.
一些用户在刷新了他们的浏览器页面后看到这个问题的解脱. 如果您正在刷新浏览器并仍在体验这个问题,请继续通过WebForm(https://service.amplify.com/support)联系我们的支援团队. 我们赞赏你耐心地继续就此问题开展工作。 谢谢!
自动翻译自官方事件更新。
我们知道,在通过门户网站提交支助案件时可能会出错。 如果您遇到这个问题,请访问https://service.amplify.com/support以提交网络表格。 您也可在800-823-1969直接拨打支援团队,也可直接通过登录您的账户进行现场聊天。 一旦我们解决了引起这个错误信息的问题,我们将更新这个页面.
一项固定措施已经实施,在利用expendation.com/support作为通过网络形式开张支助票的渠道方面不应有任何障碍。 我们现在将继续监测.
This incident has been resolved.
自动翻译自官方事件更新。
我们的电话供应商间歇性地出现性能问题。 因此,我们支助组接到的一些来电无法接通。 我们正在与我们的电话服务提供商一起监测这一问题的状况。 同时,您可通过Chat通过登录您的账户或通过WebForm(service.amplify.com/s/s/support)与我们联系. 我们赞赏你的耐心,并希望这个问题很快得到解决!
我们的电话服务供应商已经实施一个固定。 我们正在继续监测.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们的电话供应商目前正面临性能下降的问题。 因此,我们的支援团队无法通过电话与客户联系. 我们正在与我们的电话服务提供商一起监测这一问题的状况。 同时,您可通过Chat通过登录您的账户或通过WebForm(service.amplify.com/s/s/support)与我们联系. 我们赞赏你的耐心,并希望这个问题很快得到解决!
我们仍在调查这一问题。 请通过Chat通过登录您的账户或网络表格(service.amplify.com/s/s/ support)继续联系我们。 再次感谢你的耐心!
已经实施一个固定,电话正在成功连接! 我们将继续进行监测.
这一事件已经得到解决。 现在所有电话线都开通了 再次感谢你的耐心!
自动翻译自官方事件更新。
We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!
We are continuing to investigate this issue.
Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!
We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.
Our scheduled maintenance has been completed. Thank you so much for your patience!
We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.
This incident has been resolved.
We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.
Yesterday evening’s scheduled maintenance was successful.
We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.
This incident has been resolved.
We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!
Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!
We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!
We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!
Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/
This incident has been resolved.
We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!
Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!
This incident has been resolved.
We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.
We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.
This incident has been resolved.
We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!
Our Engineering team has deployed a fix and users should be seeing full recovery now.
This incident has been resolved.
We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!
Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.
Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.
All services have recovered. We are continuing to monitor. Thank you again for your patience!
We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!
A fix has been implemented and we are monitoring the results.
This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!
This incident has been resolved.
Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!
This incident has been resolved.
We are aware of and investigating an issue where users are unable to log into or navigate Amplify products. Our Engineering team is working towards identifying the root cause of and implementing a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!
Our authentication service performance is degraded but we are not seeing a complete outage at this time. We are doing a redeploy to prevent a complete outage. This redeploy will log users out of active sessions and require a re-login.
A fix has been implemented and we are seeing success across the board. If you experienced a sudden logout mid-session, please log back in. We are continuing to monitor this situation, but all users should be seeing relief now.
This incident has been resolved.