54 Apaleo incidents · 2021年9月 — official updates, affected components, duration and resolution details.
我们正在调查一个影响我们平台的问题.
该原因被确定为一些API使用导致数据库系统负重. 系统看起来很正常 我们将继续监视.
一个后端消息系统已失去连接,目前正在恢复积压。 这影响了网络搜索和支付处理等.
退化的表演回来了 我们正在调查.
我们还在调查.
我们继续监测和调查,但系统正常运行.
我们继续监视
系统稳定,运行正确,持续了1个多小时. 我们继续监测.
自动翻译自官方事件更新。
Between 11:10 and 11:35 UTC (13:10–13:35 CEST), some users may have experienced errors when signing in via SSO. The issue was intermittent and affected only SSO-based authentication. Sign-ins using other authentication methods were not impacted and continued to work normally. The problem has since been resolved, and SSO login is now operating as expected. Users who were affected should now be able to log in without issue. We apologize for any inconvenience.
我们目前正在调查一个业绩问题,它可能导致某些财产的费率计划定价屏幕变得缓慢或没有反应。 一旦我们知道更多情况,我们将分享最新情况.
我们正在继续调查这一问题.
更新工作已经部署,改善了业绩.
自动翻译自官方事件更新。
我们的工程组正在积极调查这一问题并努力查明根源。 一旦获得更多信息,我们将立即提供最新情况.
一项措施已经执行,我们正在监测结果.
我们正在继续监测任何其他问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently investigating an issue affecting our platform. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information becomes available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.
The issue has been identified and a fix is being implemented.
A fix was implemented, all affected night audits have been executed successfully. Monitoring
This incident has been resolved.
We are currently investigating an incident affecting invoice creation. At the moment, it appears that customers in Germany and the Netherlands are impacted. Our team is actively working on identifying the root cause and resolving the issue. We will provide further updates as soon as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.
The missing night audits are currently being processed. Our team is monitoring the progress to ensure all affected accounts are completed successfully. We will provide another update once processing has fully finished.
All pending night audits have now been successfully processed, and systems are operating normally. Our team will continue to monitor to ensure stability.
An SSL certificate has expired, we are working on renewing the certificate.
This incident has been resolved.
We experienced an infrastructure failover on a backend system, the issue has been resolved and delayed processing has been caught up.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
Our messaging infrastructure has resumed normal processing, and is expected to catch up soon. Payments are working although could experience some slowness during the recovery. We continue to monitor.
All systems are working nominally, any webhook delays cleared.
A transient issue affecting both the UI and API layers resulted in incorrect permission-related messages being returned. The issue was resolved.
We experienced a technical issue with GET /finance/v1/folios endpoint that has now been resolved.
There is currently an issue with Cloudflare Turnstile which might prevent some users to login or to submit payments. We are currently implementing a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
For approx. 20 minutes
Folio payments are facing delays in processing due to an internal service degradation. We are investigating on the issue.
We are continuing to investigate this issue.
An intermittent load spike caused delays and some elevated errors. The system is now operating normally. We will monitor the situation.
We continue to monitor
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We have identified the problem and working on a fix still.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
Performance will be
This incident has been resolved.
We are currently investigating an issue causing intermittent delays in webhook delivery. Some customers may experience slower-than-normal processing times or degraded performance when receiving webhook events.
Our team has implemented mitigations and webhook delivery latency has decreased significantly. Most events are now processing close to normal speed, though we are continuing to monitor performance closely to ensure full stability
Webhook delivery performance has returned to normal, and the vast majority of events are now processing on time. We consider this incident resolved, but our team will continue to monitor the system to ensure sustained stability.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Problem identified, fix is prepared for deployment
Fix has been deployed.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.