54 Atera incidents · 2023年5月 — official updates, affected components, duration and resolution details.
一些客户无法访问app.atera.com. Cloudflare确定了一个影响流量的第三方问题,这个问题在近期的固件升级后通过外部供应商防火墙. 受影响的客户可能看到: 标准HTTPS网站上的 ERR TIMED OUT 关于非标准 HTTPS 端口的 ERR EMPTY RESPONSE(例如,8443) Cloudflare建议这只能通过客户端,防火墙软件或网络配置中的变化来解决. 请联系防火墙供应商或网络团队。 详见https://www.cloudflarestatus.com/incicents/dk2obcyw2aew
Cloudflare执行了一个固定。 详见https://www.cloudflarestatus.com/incicents/dk2obcyw2aew
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在经历缓慢或失败的登录。 有些用户可能无法签名或看到长时间的装入. 我们的团队正在调查,我们将很快分享最新情况.
这一问题已经确定,一个解决办法正在实施之中.
我们在数据库一级作了一些修改,以解决业绩问题。 我们现在正在密切注视结果,并将很快提供另一个最新情况.
一项措施已经执行,我们正在监测结果.
我们正在继续监测任何其他问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
目前,由于我们第三方供应商Twilio部分停用,我们在2FA SMS服务核查码(包括Work from Home功能)方面出现延误.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.
This incident has been resolved.
Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.
We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.
The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.
The issue has been identified and resolved.
We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.
Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.
Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available
Currently monitoring Cloudflare for applied fixes
This incident has been resolved.
We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available
Currently monitoring Cloudflare for applied fixes
This incident has been resolved.
We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.
A fix has been implemented and we are monitoring the results.
Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer
We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
