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    Auth0 中断历史

    12 Auth0 incidents · 2026年4月 — official updates, affected components, duration and resolution details.

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    支助中心配额使用页面问题

    开始时间 2026年7月23日 UTC 16:06 · 0m

    Outage重大事件
    受影响的组件
    Auth0 CA-1

      自动翻译自官方事件更新。

      我们发现了一个问题.

      开始时间 2026年7月14日 UTC 02:49 · 2h 40m

      Outage重大事件
      受影响的组件
      Auth0 US-1 - Tenant LogsAuth0 US-1
      1. 2026年7月14日 UTC 02:49investigating

        我们正在调查一起影响我们服务机构的事件。 我们的团队正在积极努力,以了解根源并缓解这一问题。 在收集更多信息时,我们将提供最新情况.

      2. 2026年7月14日 UTC 03:08identified

        我们发现一个问题 我们的租户日志流服务。 我们将随着我们缓解工作的进展,就事件状况的变化提供进一步的最新情况.

      3. 2026年7月14日 UTC 03:42identified

        我们发现一个问题 我们的租户日志流服务。 我们正在继续调查其根源,并将随着我们缓解工作的进展,就事件状况的变化提供进一步的最新情况。 这个问题并不影响任何核心认证服务.

      4. 2026年7月14日 UTC 04:26identified

        我们正在继续调查我们租户记录流动服务的根源。 租户日志可通过Auth0管理仪表板访问。 我们将在协调世界时上午7点提供最新消息,说明事故情况的任何变化,以及随着我们缓解工作的进展。 这个问题并不影响任何核心认证服务.

      5. 2026年7月14日 UTC 05:29resolved

        服务已经恢复。 我们为这对你和你的用户的影响表示诚挚的歉意.

      自动翻译自官方事件更新。

      We have detected an issue.

      开始时间 2026年6月26日 UTC 06:57 · 53m

      Outage重大事件
      受影响的组件
      Auth0 US-1 - AuthenticationAuth0 US-1
      1. 2026年6月26日 UTC 06:57investigating

        We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

      2. 2026年6月26日 UTC 07:23monitoring

        The service has recovered from the issue and we're monitoring the environment to ensure stability.

      3. 2026年6月26日 UTC 07:50resolved

        Services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.

      4. 2026年7月8日 UTC 17:31postmortem

        A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-06-26_-_Increased_Error_Rates_on_US-1_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/2026-06-26_-_Increased_Error_Rates_on_US-1_Public_Cloud_Environment.pdf)

      Elevated Errors on US-5 Public Cloud Environment

      开始时间 2026年6月22日 UTC 15:48 · 40m

      Outage重大事件
      受影响的组件
      Auth0 US-5 - AuthenticationAuth0 US-5
      1. 2026年6月22日 UTC 15:41investigating

        We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

      2. 2026年6月22日 UTC 15:48identified

        An elevated volume of errors are being observed on the US-5 Public Cloud environment, affecting a subset of customers. We've identified a load-shedding event that appear connected to the event. We've disabled ingress load shedding to mitigate impact and are monitoring for recovery. We will provide further updates with changes in the incident status and as our mitigation efforts progress.

      3. 2026年6月22日 UTC 16:22monitoring

        After performing our previous step in disabling ingress load shedding on the US-5 Public Cloud environment, we've since observed subsiding error rates, and have received customer confirmations that services are recovering. We're continuing to monitor the environment for stability and will continue to provide updates regarding service status.

      4. 2026年6月22日 UTC 16:28resolved

        After monitoring the environment to ensure stability, we observed that services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.

      5. 2026年7月2日 UTC 02:21postmortem

        A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-06-22_-_Elevated_Errors_on_AU-1_and_US-5_Public_Cloud_Environments.pdf](https://cdn.auth0.com/website/2026-06-22_-_Elevated_Errors_on_AU-1_and_US-5_Public_Cloud_Environments.pdf)

      Elevated Errors on AU-1 Public Cloud Environment

      开始时间 2026年6月22日 UTC 15:21 · 1h 7m

      Outage重大事件
      受影响的组件
      Auth0 AU - Authentication
      1. 2026年6月22日 UTC 15:21investigating

        We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

      2. 2026年6月22日 UTC 15:48identified

        An elevated volume of errors are being observed on the AU-1 Public Cloud environment, affecting a subset of customers. We've identified a load-shedding event that appear connected to the event. We've disabled ingress load shedding to mitigate impact and are monitoring for recovery. We will provide further updates with changes in the incident status and as our mitigation efforts progress.

      3. 2026年6月22日 UTC 16:22monitoring

        After performing our previous step in disabling ingress load shedding on the AU-1 Public Cloud environment, we've since observed subsiding error rates, and have received customer confirmations that services are recovering. We're continuing to monitor the environment for stability and will continue to provide updates regarding service status.

      4. 2026年6月22日 UTC 16:28resolved

        After monitoring the environment to ensure stability, we observed that services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.

      5. 2026年7月2日 UTC 02:22postmortem

        A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2026-06-22\_-\_Elevated\_Errors\_on\_AU-1\_and\_US-5\_Public\_Cloud\_Environments.pdf](https://cdn.auth0.com/blog/2026-06-22_-_Elevated_Errors_on_AU-1_and_US-5_Public_Cloud_Environments.pdf)

      We have detected an issue.

      开始时间 2026年6月11日 UTC 05:49 · 1h 21m

      Outage重大事件
      1. 2026年6月11日 UTC 05:49investigating

        We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

      2. 2026年6月11日 UTC 06:55monitoring

        We are currently monitoring the incident

      3. 2026年6月11日 UTC 07:10resolved

        Services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.

      4. 2026年6月23日 UTC 22:07postmortem

        A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-06-11_-_Increased_Error_Rates_on_JP-1_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/2026-06-11_-_Increased_Error_Rates_on_JP-1_Public_Cloud_Environment.pdf)

      Elevated Errors on US-1 Public Cloud

      开始时间 2026年6月1日 UTC 18:23 · 1h 0m

      Outage重大事件
      受影响的组件
      Auth0 US-1 - Authentication
      1. 2026年6月1日 UTC 18:23investigating

        We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

      2. 2026年6月1日 UTC 18:32identified

        We have identified elevated errors indicating an infrastructural issue that is impacting the US-1 Public Cloud environment. We're currently formulating mitigating actions. We will provide further updates with changes in the incident status and as our mitigation efforts progress.

      3. 2026年6月1日 UTC 19:11monitoring

        The Engineering team has applied a fix for the issue and we're monitoring the environment to ensure stability. Errors rates on the affected environment are beginning to subside. Due to resource exhaustion observed on the infrastructure supporting the environment, we have scaled up these resources to mitigate impact. A full investigation into the root cause of the issue will continue. We'll provide further update as our status changes.

      4. 2026年6月1日 UTC 19:23resolved

        We've monitored the environment to ensure stability after applying our fix, and services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.

      5. 2026年6月9日 UTC 22:31postmortem

        A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-06-01_-_Increased_Error_Rates_on_US-1_Public_Cloud.pdf](https://cdn.auth0.com/website/2026-06-01_-_Increased_Error_Rates_on_US-1_Public_Cloud.pdf)

      [Retroactive] Elevated Errors in Authentication API

      开始时间 2026年5月21日 UTC 18:10 · 1m

      Outage重大事件
      受影响的组件
      Auth0 EU-1 - Authentication
      1. 2026年5月21日 UTC 18:10identified

        On May 20, 2026, between 15:00-15:20 UTC, we experienced elevated errors in our Authentication API. Impacted users would have experienced 5xx error codes when attempting to log in. There is no active impact, and no actions are required from our customers.

      2. 2026年5月21日 UTC 18:11resolved

        The errors have self-resolved, and the services have been stable. We will continue to investigate the issue's root cause and provide an analysis within 7 business days. We sincerely apologize for the impact this had on you and your users.

      3. 2026年6月1日 UTC 20:16postmortem

        A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-05-20_-_Elevated_Errors_on_Multiple_EU-Region_Cloud_Environments.pdf](https://cdn.auth0.com/website/2026-05-20_-_Elevated_Errors_on_Multiple_EU-Region_Cloud_Environments.pdf)

      Elevated Errors on Public Cloud Environments

      开始时间 2026年4月28日 UTC 10:00 · 11h 31m

      Issues轻微事件
      受影响的组件
      Auth0 US-1 - Authentication
      1. 2026年4月28日 UTC 10:00identified

        We're currently investigating a disruption to Auth0 Services on the Public Cloud environment. Our third-party Edge provider has confirmed an issue originating from within their services. This event specifically impacts customers who are utilizing self-managed custom domains for Authentication, MFA, and Management API. We're closely monitoring for progress from our provider following their investigation. We'll provide updates as we gather more information and as our status changes.

      2. 2026年4月28日 UTC 21:32resolved

        Our third-party Edge provider has reported that their service disruption has been mitigated within their environment. We've observed recovery for all previously affected Auth0 services and now see stability in the Public Cloud environment. After no further recurrence of the issue, we're now marking this incident as resolved. A root cause analysis (RCA) will be posted here within 14 business days. We sincerely apologize for the impact this had on you and your users.

      3. 2026年5月8日 UTC 19:38postmortem

        A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20260428\_-\_Increased\_Error\_Rates\_on\_Public\_Cloud\_Environments.pdf](https://cdn.auth0.com/blog/20260428_-_Increased_Error_Rates_on_Public_Cloud_Environments.pdf)

      Regional Connectivity Issues in CA Public Cloud

      开始时间 2026年4月28日 UTC 05:03 · 44m

      Outage重大事件
      受影响的组件
      Auth0 CA-1 - Authentication
      1. 2026年4月28日 UTC 05:03investigating

        We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

      2. 2026年4月28日 UTC 05:30identified

        Our Engineering team has identified the root cause of this issue and our mitigation efforts are underway. We will provide an additional update once those mitigation efforts have been completed.

      3. 2026年4月28日 UTC 05:46resolved

        Services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.

      4. 2026年5月8日 UTC 19:29postmortem

        A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20260428\_-\_Error\_Rates\_caused\_by\_Regional\_Infrastructure\_Failure.pdf](https://cdn.auth0.com/blog/20260428_-_Error_Rates_caused_by_Regional_Infrastructure_Failure.pdf)

      Elevated Errors on Public Cloud Environments

      开始时间 2026年4月22日 UTC 18:29 · 31m

      Outage重大事件
      受影响的组件
      Auth0 EU-1 - Authentication
      1. 2026年4月22日 UTC 18:29investigating

        We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

      2. 2026年4月22日 UTC 19:01resolved

        Customers experienced service disruption due to a DNS misconfiguration that was inadvertently applied in preparation for infrastructure enhancement. This issue was resolved after the misconfiguration was manually corrected. We monitored the environment to ensure stability and confirmed that services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.

      3. 2026年5月7日 UTC 16:36postmortem

        A root-cause analysis for this issue has been performed and is now available at:[https://cdn.auth0.com/blog/20260422\_-\_Elevated\_Errors\_on\_Public\_Cloud\_from\_DNS\_Resolution\_Failures.pdf](https://cdn.auth0.com/blog/20260422_-_Elevated_Errors_on_Public_Cloud_from_DNS_Resolution_Failures.pdf)

      Elevated Errors on Public Cloud Environments

      开始时间 2026年4月22日 UTC 18:29 · 32m

      Outage重大事件
      受影响的组件
      Auth0 US-3 - Authentication
      1. 2026年4月22日 UTC 18:29investigating

        We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

      2. 2026年4月22日 UTC 19:01resolved

        Customers experienced service disruption due to a DNS misconfiguration that was inadvertently applied in preparation for infrastructure enhancement. This issue was resolved after the misconfiguration was manually corrected. We monitored the environment to ensure stability and confirmed that services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.

      3. 2026年5月7日 UTC 16:31postmortem

        A root-cause analysis for this issue has been performed and is now available at:[https://cdn.auth0.com/blog/20260422\_-\_Elevated\_Errors\_on\_Public\_Cloud\_from\_DNS\_Resolution\_Failures.pdf](https://cdn.auth0.com/blog/20260422_-_Elevated_Errors_on_Public_Cloud_from_DNS_Resolution_Failures.pdf)