事件响应 - 电子邮件摄入缓慢限制了搜索,导致搜索消息出错
Issues轻微事件
受影响的组件
Email Processing
- investigating
我们目前正在调查这一问题.
- monitoring
一项措施已经执行,我们正在监测结果.
- resolved
这一事件已经得到解决.
自动翻译自官方事件更新。
66 Barracuda incidents · 2025年10月 — official updates, affected components, duration and resolution details.
我们目前正在调查这一问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
调查组正在调查
我们正在调查一个登录问题。 问题似乎是断断续续的.
目前正在恢复登录和作业,我们将进行监测,以确保根源得到解决.
这件事已经解决了
自动翻译自官方事件更新。
我们目前正在调查这一问题.
一项措施已经执行,我们正在监测结果.
事件得到解决
自动翻译自官方事件更新。
我们正在调查这一问题的原因.
事件已经解决,根源调查正在进行.
自动翻译自官方事件更新。
目前正在调查这一问题.
搜索功能和邮件流已经恢复 。 邮件流有几个小时的备份.
这一事件已经得到解决.
自动翻译自官方事件更新。
The XDR dashboard is currently unavailable. The engineering team is working on the issue and expects to restore service soon.
This incident has been resolved.
Barracuda XDR在7月24日 UTC凌晨1点40分到今天, 间歇性服务中断, 影响CloudGen防火墙数据源的信号检测, 在此期间,我们探测引擎没有处理来自这一来源的威胁探测数据,因此可能没有产生与这一数据来源有关的警报。 我们的工程队已查明了问题的根源,并采取了必要的纠正措施来恢复正常业务。 我们将继续密切监测环境,以确保服务稳定性并证实所有受影响的功能完全恢复。 我们对这一干扰和它可能造成的任何不便深表遗憾。 保持我们服务的可靠性和完整性仍然是最高优先事项,我们赞赏你的耐心、理解和持续信任.
This incident has been resolved, and the impacted threat detection is now fully operational
自动翻译自官方事件更新。
试图制造出新的事件可能会导致比平时更长的"待创造"状态. 我们查明了问题,执行了解决办法并正在监测解决办法。 谢谢你在系统继续恢复时的耐心.
系统稳定恢复. 我们将继续监测今后几个小时的情况.
This incident has been resolved.
自动翻译自官方事件更新。
我们发现一个问题可能会影响一些认证服务客户, 认证服务功能可能受到这一问题的影响.
我们正在继续调查这一问题.
我们已经解决了一个影响一些认证服务客户的问题.
自动翻译自官方事件更新。
Barracuda XDR在今天上午早些时候推出SIEM规则浓缩(UTC)变更后,信号检测出现间歇性中断. 因此,所有区域的警报生成可能都延迟了。 我们的工程组迅速查明了根本原因,并采取了适当的纠正行动来恢复正常的功能。 我们将继续密切监测环境,以确保目前的稳定和全面恢复预期的业务业绩.
这一事件已得到解决,威胁侦测工作现已全面展开
自动翻译自官方事件更新。
由于维修升级,目前正在调查所有登录服务停用的情况。 返回时会更新 .
世界协调时16:33开始发行
我们正在继续调查这一问题.
我们已经解决了一个影响一些认证服务客户的问题.
自动翻译自官方事件更新。
We are currently investigating the issue.
This incident has been resolved.
Barracuda XDR is currently experiencing an issue that is impacting the visibility of data sources within the XDR Dashboard (CSD). Consequently, log degradation alerts generated since July 4th may be incorrectly reported as false positives. The affected data sources include Cloud, Endpoint, and Email integrations. Our Engineering team has identified the root cause as a failure in the API communication with the data lake and is actively working to implement a resolution. We recognize the potential impact this issue may have on your operations and are committed to restoring full functionality as quickly as possible. We would also like to confirm that this issue does not affect event ingestion or signal detection capabilities within the XDR platform.
We have successfully implemented a solution to address the data source visibility issue within the XDR Dashboard. We will continue to monitor the system to ensure it is fully operational.
This incident has been resolved, and the visibility of impacted data sources within the XDR dashboard (CSD) is now fully operational
We are currently investigating this issue.
We are monitoring the results.
This incident has been resolved.
The Barracuda Cloud Archiving Service is experiencing delayed mail processing for customers in the US region. All items are successfully received and stored, but new mail items may not be visible in search results. An engineering investigation is in progress & updates will follow as soon as information is available.
Mail processing service has been restored, but investigation is ongoing. We will provide further information as it becomes available.
The engineering investigation is complete. The incident was caused by a datacenter device failure which has been addressed. Mail items which were deferred during the incident are now processed and available for search.
Our engineering team will be conducting a scheduled system upgrade to the data streaming solution that supports the Email Security Events Ingestion Service. This maintenance window is expected to be completed within one hour. We anticipate minimal disruption to the affected ingestion service during this period.
We are continuing to monitor for any further issues.
We have successfully completed the scheduled system upgrade for the Email Security Events ingestion service in the US region. During the upgrade window, there was a temporary disruption in event ingestion from 06/22/2026 22:48:50 UTC to 06/23/2026 00:06:00 UTC. We acknowledge the potential impact this interruption may have had on your business operations and would like to assure you that the service has now been fully restored and is operating normally.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Barracuda XDR is currently experiencing an issue in ingesting the logs into XDR platform which impacts the customers globally. Our engineering has been actively working to address this issue. We acknowledge the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. We will provide further updates once the root-cause is identified. Thank you for your patience and understanding
This incident has been resolved, and the events ingestion is now fully operational
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
PDUs (Power Distribution Units) went out in the US datacenter, causing a large number of RDX hosts to go offline. The vendor and our team are working to replace failed units as quickly as possible, however some customers may experience an inability to search and/or exports while the hardware is restored. There is no data loss associated with this incident.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.