Bettercloud 中断历史

1. 2026年10月23日 UTC 12:49investigating

   目前我们正调查一个阻止BetterCloud Google管理(如:bettercloud.com)加载的问题。 我们将尽快提供另一个最新情况。 如果您有任何问题, 请通过电子邮件联系支持@ bettercloud.com .

2. 2026年10月23日 UTC 14:11investigating

   我们恢复了BetterCloud的Google管理(g. bettercloud.com)前端UI, 我们目前正在监测稳定情况,并将尽快提供最新情况。 如果您有任何问题, 请通过电子邮件联系支持@ bettercloud.com .

3. 2026年10月23日 UTC 14:23monitoring

   我们恢复了BetterCloud的Google管理(g. bettercloud.com)前端UI, 我们目前正在监测稳定情况,并将尽快提供最新情况。 如果您有任何问题, 请通过电子邮件联系支持@ bettercloud.com .

4. 2026年10月23日 UTC 14:29resolved

   这一事件已经得到解决。 谷歌管理局(g.bettercloud.com)已恢复访问. 如果您有任何问题, 请通过电子邮件联系支持@ bettercloud.com .

自动翻译自官方事件更新。

1. 2026年10月9日 UTC 19:00investigating

   目前我们正在调查一个阻止客户在BetterCloud的"NextGeneration"平台(ai.bettercloud.com)访问Google工作空间的电子邮件工具的问题。 我们对此造成的任何不便表示歉意,并将尽快提供另一个最新情况。 如果您有任何问题, 请通过电子邮件联系支持@ bettercloud.com .

2. 2026年10月9日 UTC 19:24resolved

   我们已经解决了阻止客户在BetterCloud的"NextGeneration"平台(ai.bettercloud.com)访问电子邮件工具部分的问题. 我们为这可能造成的任何不便而道歉。 如果您有任何问题, 请通过电子邮件联系支持@ bettercloud.com .

自动翻译自官方事件更新。

1. 2026年10月6日 UTC 20:47monitoring

   我们确定并解决了一个问题, 导致某些“创造用户”的行动, 我们目前正在监测稳定情况。 如有问题,请联系支援小组@bettercloud.com

2. 2026年10月7日 UTC 13:12monitoring

   我们监测了我们为稳定提供的服务,并相信这个问题将得到解决。 我们对这个问题可能造成的任何不便表示歉意。 如有问题,请联系支援小组@bettercloud.com

3. 2026年10月7日 UTC 20:56resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年9月1日 UTC 21:30investigating

   我们正在调查一个导致暂停少数竹子HR一体化的问题。 我们为任何不便表示歉意,并将尽快提供另一个最新情况。 如果您有任何问题, 请联系支援: 支援@ bettercloud.com

2. 2026年9月2日 UTC 22:36resolved

   我们纠正了导致暂停少数竹子人力资源整合的问题。 我们建议任何客户使用BetterCloud用户自动化中的"竹子HR集成"(Bamboo HR Institution), 我们对这个问题可能造成的任何不便表示歉意。 如果您有任何问题, 请通过电子邮件联系我们的支援团队@ bettercloud.com .

自动翻译自官方事件更新。

1. 2026年8月5日 UTC 20:14identified

   Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 2026年8月5日 UTC 22:28resolved

   The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: [email protected]

1. 2026年5月19日 UTC 14:51investigating

   We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.

2. 2026年5月19日 UTC 22:30resolved

   We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

1. 2026年5月4日 UTC 13:14investigating

   We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

2. 2026年5月4日 UTC 16:30monitoring

   We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. 2026年5月4日 UTC 18:47resolved

   We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected].

1. 2026年5月1日 UTC 19:15investigating

   We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

2. 2026年5月2日 UTC 00:16investigating

   We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

3. 2026年5月2日 UTC 03:42resolved

   We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to [email protected]

1. 2026年4月30日 UTC 21:32investigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].

2. 2026年4月30日 UTC 23:11resolved

   We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 2026年4月24日 UTC 21:11monitoring

   We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. 2026年4月27日 UTC 13:38monitoring

   We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]

3. 2026年4月28日 UTC 13:25resolved

   This incident has been resolved.

1. 2026年4月22日 UTC 14:30identified

   Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 2026年4月22日 UTC 20:34resolved

   This incident has been resolved.

1. 2026年4月14日 UTC 17:44identified

   We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing [email protected].

2. 2026年4月15日 UTC 18:12monitoring

   We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. 2026年4月16日 UTC 16:29resolved

   We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 2026年2月19日 UTC 15:49identified

   Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 2026年2月19日 UTC 18:55resolved

   This incident has been resolved.

1. 2026年1月5日 UTC 21:54investigating

   We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. 2026年1月5日 UTC 22:27resolved

   We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 2025年12月19日 UTC 19:47investigating

   We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]

2. 2025年12月19日 UTC 22:52resolved

   This incident has been resolved.

1. 2025年12月4日 UTC 15:47resolved

   Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, please contact our Support Team.

1. 2025年11月3日 UTC 18:40identified

   We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.

2. 2025年11月4日 UTC 22:04resolved

   This incident has been resolved.

1. 2025年9月26日 UTC 16:29monitoring

   Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please contact our Support Team.

2. 2025年9月26日 UTC 18:32resolved

   This incident has been resolved.

1. 2025年9月4日 UTC 14:06investigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please contact our Support Team.

2. 2025年9月4日 UTC 20:21monitoring

   A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please contact our Support Team.

3. 2025年9月10日 UTC 13:16resolved

   This incident has been resolved.

1. 2025年7月17日 UTC 14:56investigating

   We are currently investigating an issue that may cause intermittent delays in the Spend Optimization UI. Updates will be provided here as we work towards a fix. If you have any questions, please contact our Support Team.

2. 2025年7月17日 UTC 16:37monitoring

   The intermittent delays in the Spend Optimization UI have subsided. We are monitoring to ensure continued normal performance. If you have any questions, please contact our Support Team.

3. 2025年7月17日 UTC 18:30resolved

   This incident has been resolved.