51 Bexio incidents · 2023年7月 — official updates, affected components, duration and resolution details.
目前,来自Bexio的系统电子邮件(例如,忘却密码、2FA代码、公司邀请函、你的发票寄出等)由于我们的电子邮件供应商的技术问题而出现延迟。 我们已经在努力寻找解决办法.
我们已查明这一问题,目前正在拟订替代解决办法,以便能够收到电子邮件并可靠地再次发送。 我们会随时通知你.
目前,我们在发送和接收电子邮件方面面临延误和交付问题。 微软电子邮件账户受到影响. 由于原因直接在于提供者,我们对解决这个问题没有直接影响。 我们继续密切监测局势.
外部供应商告诉我们,影响到微软账户的电子邮件发送问题已经得到解决。 以前无法获得2FA验证码的用户现在可以要求一个新的编码. 此外,请注意,今天早些时候延迟的任何电子邮件都没有丢失;现在将发送电子邮件。 谢谢你的耐心和理解.
自动翻译自官方事件更新。
We are currently investigating an outage of our bexio office with the error message 503. Thank you very much for your patience. Best regards from Rapperswil, Your bexio team
This incident has been resolved.
We are currently investigating an outage of our bexio office with the error message 503. Thank you very much for your patience. Best regards from Rapperswil, Your bexio team
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue. -Transactions can still be retrieved from connected interfaces - Payments can be transferred
We are continuing to investigate this issue.
This incident has been resolved.
At the moment, the purchase module, reports in accounting (like account ledger, balance and income state +)are restricted. We are already working to resolve the issue so that bexio is available to you again as soon as possible. Thank you very much for your patience.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
At present, document delivery may be restricted or unavailable for certain customers. We are already working to resolve the issue so that you can use bexio to its full extent again as soon as possible. Thank you very much for your patience.
You can now send emails again without any restrictions. Thank you very much for your patience and your trust in bexio
At the moment, the logo on office.bexio.com is not displayed. We are already working to resolve the issue. Important: The logo in the documents like quotes, invoices are displayed correctly. Thank you very much for your patience.
The logo in your bexio profile will now be displayed as usual. Thank you for your patience and understanding.
Sent emails are currently not being delivered to recipients. We are already working to resolve the issue so that bexio is available to you again as soon as possible. In the meantime, you can use the action "Send invoice using email software". Thank you very much for your patience.
The issue has been partially resolved. System emails, such as those for forgotten passwords, are now working reliably again. The following currently applies to sending documents: Max 20 emails per hour & 5 recipients. Use ‘Send invoice using email software’ for larger batches. We are continuing to work on a permanent fix and thank you for your patience and understanding.
We have started processing the delayed emails from yesterday. The system is currently clearing the queue, and all outstanding messages should reach their recipients shortly.
Update: At the moment, only some of the emails sent are being delivered to the recipient. Our technical team is already working to find a solution. In the meantime, you can use the ‘Send invoice via email software’ option.
Emails are now being sent reliably again. The limit of 20 documents per hour and a maximum of 5 recipients remains in place for the time being. The delay in email delivery has also been resolved. We apologise for any inconvenience caused and thank you for your understanding.
The developer.bexio.com website is currently unavailable. We are already working to resolve the issue and apologise for the inconvenience.
developer.bexio.com is available again. We apologise for any inconvenience caused.
Bank transactions are currently experiencing delays in importing and processing. You may also notice a delay with contact imports. We are already working on a fix to ensure bexio is fully available to you as soon as possible. Thank you for your patience.
Bank transactions have been successfully processed and imported. Contact imports are also available again. You can now use bexio as usual. Thank you for your patience.
Currently, there is a delay in the posting of bills to our accounting system. We are already working on a resolution. Thank you for your patience.
Bills are being processed as usual again. However, we are still working on the final data migration and kindly ask for a little more patience.
Currently, deleting/editing payments in a bill/expense is only possible to a limited extent. We are already working on fixing this so that bexio will be available to you again as usual as soon as possible. Thank you for your patience.
The error has been fixed. The purchase module is now fully available again. Thank you for your understanding.
Currently, deleting/editing payments in a bill/expense is only possible to a limited extent. We are already working on fixing this so that bexio will be available to you again as usual as soon as possible. Thank you for your patience.
We have identified the cause and are working on a fix. Thank you for your patience.
The error has been fixed. The purchase module is now fully available again. Thank you for your understanding.
The module Purchase is currently impaired or may not be available. Our technicians are already working on a solution with priority.
The error has been fixed: All bills and expenses will now be posted immediately and reliably again. The entire purchase area is now available to you again as usual. We apologize for any inconvenience caused and thank you for your patience.
We are currently investigating this issue.
We were able to resolve the issue. The banking interface is available again as expected. We apologise for any inconvenience caused.
Due to a disruption with our external telephone provider, our support team is currently only available in writing. Please use our contact form (https://help.bexio.com/s/contact-support?language=en_US) or the expert chat for your inquiry.
Issue resolved
bexio is currently impaired or may not be available. Our technicians are already working on a solution with priority.
bexio is fully operational again. We apologize for the inconvenience.
The module “Purchase” is currently impaired and may not be available. Our technicians are already working on a solution with priority.
We have identified the root cause and are applying mitigation.
We were able to resolve the issue. A fix has been implemented and we are monitoring the results.
bexio is currently not available because of an issue with an external network provider. Our partner's technicians are already working on a solution.
bexio is available again. A fix has been implemented and we are monitoring the results.
We were able to resolve the issue. The unexpected unavailability of bexio was caused by a problem with our partner Cloudflare.