Blackboard 中断历史

1. 2026年8月19日 UTC 22:10investigating

   黑板公司目前正在调查影响到一些客户的服务中断。 我们正在调查与一个存储系统有关的错误率上升,它影响到部署在美国东部Blackboard LMS上的一组客户。 其他更新将发布到 status.blackboard.com

2. 2026年8月19日 UTC 22:48investigating

   我们正在继续调查这一问题,并正同黑板公司的基础设施伙伴积极合作,以便尽快诊断和解决这一问题。 我们将继续在状态提供更新. blackboard.com

3. 2026年8月19日 UTC 23:10investigating

   更新:将范围由"黑板-SaaS-Global"调整为"黑板-SaaS(美国)"

4. 2026年8月20日 UTC 01:17investigating

   黑板公司正继续与我们的基础设施伙伴直接合作,以诊断和解决这一问题。 我们将继续发布更新到状态. blackboard.com

5. 2026年8月20日 UTC 01:40identified

   这个问题已经确定,而"黑板"正努力重启并恢复服务. 在我们努力确保全面恢复所有服务的同时,可能会继续出现不稳定。 下一次更新到 status.blackboard.com 将在1小时内完成

6. 2026年8月20日 UTC 03:36monitoring

   这一问题已经确定,受影响的服务已经恢复。 黑板公司正在继续监测这些基本服务。 最新消息将继续被发布在 status.blackboard.com上,直到这一事件得到解决.

7. 2026年8月20日 UTC 04:40monitoring

   服务已经恢复。 黑板公司正在继续监测这些基本服务.

8. 2026年8月20日 UTC 09:09monitoring

   受影响的服务已经恢复并保持稳定。 黑板公司继续监测基本服务,以确保持续稳定.

9. 2026年8月20日 UTC 13:41monitoring

   受影响的服务保持稳定。 黑板公司继续监测基本服务,以确保持续稳定。 下一次更新将在业务结束时提供.

10. 2026年8月20日 UTC 21:46monitoring

    受影响的服务保持稳定。 黑板公司继续监测基本服务,以确保持续稳定。 下一次更新将在明天(星期五)上午提供.

自动翻译自官方事件更新。

1. 2026年8月19日 UTC 21:48identified

   我们正在调查与存储系统有关的错误率增加 影响到一组客户 部署在美国东部的黑板LMS上

2. 2026年8月19日 UTC 22:01identified

   我们正在继续努力解决这个问题。

自动翻译自官方事件更新。

1. 2026年8月11日 UTC 13:53identified

   A few Blackboard LMS clients are currently experiencing Intermittent issues. The team is investigating the root cause and working to restore normal performance.

2. 2026年8月11日 UTC 14:28identified

   Our team is actively working on the fix and continuing to investigate the root cause. We are closely monitoring the situation and working to restore normal performance as soon as possible.

3. 2026年8月11日 UTC 15:16identified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET. We will continue to closely monitor the service and provide further updates as more information becomes available.

4. 2026年8月11日 UTC 16:18identified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

5. 2026年8月11日 UTC 17:31identified

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

6. 2026年8月11日 UTC 18:56monitoring

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

7. 2026年8月11日 UTC 21:05resolved

   The sites have remained stable since 10:00 AM ET, with no further issues. Closing the incident.

1. 2026年8月3日 UTC 14:49investigating

   所有通讯能力目前都已经下降。 一旦它们开始运作,我们将立即提出建议.

2. 2026年8月3日 UTC 17:34resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月16日 UTC 18:18investigating

   我们知道,在试图编辑标准或生成离线报告时,认证和程序审查中会出现错误。 发展小组正在努力解决这一问题.

2. 2026年7月17日 UTC 19:17resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月16日 UTC 08:33investigating

   我们正在调查一个影响多个客户生产环境的问题.

2. 2026年7月16日 UTC 08:51identified

   我们确认这个问题与AWS CloudFront有关。 我们正在积极与AWS合作,以尽快恢复服务。 我们的小组正在密切监测局势,并将在获得补充资料后立即提供进一步的最新资料.

3. 2026年7月16日 UTC 09:40identified

   我们查明了影响部分客户的问题。 AWS确认了这一问题,并正在积极开展减轻影响的工作。 我们的小组正在密切监视局势,与阿军进行协调,并努力实现全面恢复。 我们将继续在获得更多信息后提供最新情况.

4. 2026年7月16日 UTC 10:25identified

   原子能机构继续就缓解努力开展工作,我们的小组继续积极地与他们接触并密切协调。 我们继续监测环境,并随着进展提供最新情况.

5. 2026年7月16日 UTC 11:24monitoring

   AWS已经对根本问题采取了补救措施。 我们正在观察恢复的迹象,目前服务似乎稳定。 我们将继续监测环境,并在必要时提供最新情况.

6. 2026年7月16日 UTC 12:57resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月2日 UTC 12:39investigating

   一些"黑板"LMS客户端目前面临性能问题. 团队正在调查根源并努力恢复正常性能.

2. 2026年7月2日 UTC 13:14identified

   我们已经确定了引起性能问题的查询。 球队正在积极解决

3. 2026年7月2日 UTC 14:44monitoring

   一项措施已经执行,我们正在监测结果.

4. 2026年7月2日 UTC 21:08monitoring

   这个问题已经得到解决.

5. 2026年7月3日 UTC 04:33resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年5月16日 UTC 06:48identified

   The issue has been identified and a fix is being implemented.

2. 2026年5月16日 UTC 09:01identified

   We are continuing to work on a fix for this issue.

3. 2026年5月16日 UTC 10:14monitoring

   A fix has been implemented and we are monitoring the results

4. 2026年5月16日 UTC 11:04identified

   All sites are online

5. 2026年5月29日 UTC 13:24resolved

   This incident has been resolved.

1. 2026年5月7日 UTC 16:13investigating

   We are investigating a number of issues reported with the 4000.15.0 release to production environments. Multiple teams are working on this and we will provide more information as it becomes available.

2. 2026年5月7日 UTC 19:11investigating

   As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix.

3. 2026年5月8日 UTC 02:40identified

   We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket.

4. 2026年5月8日 UTC 09:28identified

   The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution.

5. 2026年5月10日 UTC 08:49identified

   Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process.

6. 2026年5月11日 UTC 13:42resolved

   This incident has been resolved.

1. 2026年4月27日 UTC 16:51investigating

   We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 2026年4月28日 UTC 11:36resolved

   This incident has been resolved.

1. 2026年4月24日 UTC 21:19investigating

   Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.

2. 2026年4月24日 UTC 23:29resolved

   The issue has been resolved.

1. 2026年4月21日 UTC 13:47identified

   We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.

2. 2026年4月21日 UTC 17:54monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月21日 UTC 18:56resolved

   Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.

1. 2026年4月16日 UTC 07:37investigating

   We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest

2. 2026年4月16日 UTC 09:19monitoring

   We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability

3. 2026年4月16日 UTC 10:08resolved

   The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally

1. 2026年4月13日 UTC 13:41investigating

   Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

2. 2026年4月14日 UTC 12:44monitoring

   Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance.

3. 2026年4月17日 UTC 12:39resolved

   This incident has been resolved.

1. 2026年3月30日 UTC 17:30identified

   We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 2026年3月30日 UTC 21:12monitoring

   The Ally development team has scaled up resources based on demand and will continue to monitor progress.

3. 2026年4月1日 UTC 11:28monitoring

   Real time processing queues have returned to normal levels while the team continues to monitor.

4. 2026年4月3日 UTC 20:11resolved

   This incident has been resolved.

1. 2026年3月26日 UTC 19:56identified

   We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 2026年3月27日 UTC 11:30resolved

   Real time queues have returned to normal levels.

1. 2026年3月18日 UTC 12:53investigating

   We are currently experiencing an issue with Single Sign-On that may prevent some users from logging in to Illuminate across all regions. We are actively working to resolve it.

2. 2026年3月18日 UTC 13:19resolved

   The issue has been resolved and users should now be able to log in to Illuminate without issues.

1. 2026年3月11日 UTC 16:53investigating

   We are experiencing issues on AI image generation within Blackboard LMS. Instructors receive an error when attempting to generate new images. Previously generated images applied to courses are fine and not effected. We are investigating and working with our service provider towards a solution.

2. 2026年3月11日 UTC 21:13identified

   We have identified the root cause of the issue and are analyzing the options available to us to bring image generation back online. Please bear with us as we work through this. We are 'following the sun' on getting a solution deployed as soon as possible.

3. 2026年3月12日 UTC 14:43monitoring

   We have found a fix for AI image generation in Blackboard LMS. This has been through our QA process, the rollout has begun with positive initial signs of service restoration in production instances. We aim to post a final status on this once the rollout process to all instances has completed and post rollout QA is successful.

4. 2026年3月12日 UTC 19:06resolved

   We can report that the rollout to all production instances and final QA testing is now complete. Image generation is fully restored in all instances of Blackboard LMS. As part of this fix, you may notice an improvement in the generated image quality. If you have any further concerns or still are experience image generation issues, please raise a support ticket through the usual channels.

1. 2026年3月2日 UTC 07:31investigating

   We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.

2. 2026年3月2日 UTC 08:41identified

   Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available.

3. 2026年3月2日 UTC 18:37identified

   Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.

4. 2026年3月3日 UTC 04:11identified

   Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.

5. 2026年3月3日 UTC 08:09identified

   We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available.

6. 2026年3月3日 UTC 11:44identified

   Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available.

7. 2026年3月4日 UTC 19:52identified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

8. 2026年3月17日 UTC 17:22identified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

9. 2026年3月23日 UTC 12:59identified

   All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

10. 2026年3月25日 UTC 21:36identified

    We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

11. 2026年4月6日 UTC 09:19resolved

    We have successfully restored all production Blackboard sites previously hosted in the Middle East to an alternate AWS region.

1. 2026年2月23日 UTC 05:10investigating

   We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.

2. 2026年2月23日 UTC 06:04identified

   We have identified the issue and continuing to work on a fix for this issue. We will share an ETA as soon as it becomes available.

3. 2026年2月23日 UTC 06:57monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年2月23日 UTC 14:35resolved

   This incident has been resolved.