Blackthorn 中断历史

1. 2026年9月16日 UTC 11:02monitoring

   销售力量目前面临全平台服务中断,影响到所有区域的核心服务(销售力量事件20004433,自协调世界时9月7:50起持续进行)。 黑角事件(Blackthorn Events, Pays, and Messageing)运行并连接到"销售力量"平台,因此在这种干扰持续期间,一些"黑角"功能可能无法使用或被退化——包括加载事件注册和支付页并认证为"销售力量"(Salesforce orgs). 已经装入的会话和页面可能继续正常工作. 这是上游销售力量平台事件,而不是黑角应用中的缺陷或出行. 不需要修改您的 Blackthorn 配置, 也不需要您一方采取行动来解决它 。 我们的托管服务仍在运作,并将随着销售部队恢复服务而恢复正常。 Salesforce已确认这一原因为内部登录服务消耗平台资源,并正在验证一个固定点,然后将其推广到受影响的地方。 我们正在监测这一事件,并将随情况变化而在此公布最新情况。 2026年9月16日 UTC早上7点50分(持续) 受影响:所有区域的销售力实例。 请确认您的案例是否受到影响 at status.salesforce.com/ incents/20004433.

2. 2026年9月17日 UTC 10:45resolved

   销售力量宣布平台中断问题得到解决,报告这种情况的稳定性和业绩已恢复到预期水平。 依靠销售力量平台的黑角服务——事件登记和支付页,以及销售力量的认证——正在再次正常运行. 如果您看到任何遗留的错误, 浏览器会刷新或新登录来清除它们 。 销售力量正在对触发因素和根源进行全面调查,并将公布预防行动。 谢谢你在中断期间的耐心.

自动翻译自官方事件更新。

1. 2026年6月30日 UTC 13:43investigating

   Our team is aware of an issue impacting Blackthorn Messaging and SMS — some scheduled messages may be delayed or fail to send. We're actively working on a fix and will keep this page updated. If you have questions, contact our support team at https://community.blackthorn.io/s/support-request

2. 2026年6月30日 UTC 18:30investigating

   We are continuing to investigate this issue and will continue reporting as more information becomes available. Thank you for your patience.

3. 2026年6月30日 UTC 20:49resolved

   We're happy to report that this issue has been resolved. Scheduled emails and SMS messages are now sending as expected. If you are still experiencing problems, please reach out to our support team at https://community.blackthorn.io/s/support-request.

1. 2026年6月25日 UTC 18:54investigating

   We're aware of an issue with Smart Scheduler that began around 9:30am ET today, June 25. The following are currently being affected: - Scheduled emails are not being sent - New emails cannot be created - SMS messages are not being sent - Push notifications are not being sent *Please note: Anything scheduled via Smart Scheduler as of this morning at 9:30am ET has not been sent. Our team is actively investigating this issue. We'll update this page as soon as we have more information or a resolution. If you have questions, contact our support team at https://community.blackthorn.io/s/support-request

2. 2026年6月25日 UTC 22:51resolved

   RESOLVED *A REQUIRED BASE PACKAGE UPGRADE WILL BE REQUIRED TO RESTORE FULL FUNCTIONALITY* Please see below. Root Cause: The Base Connected App experienced a disconnection during Messaging configuration updates on the morning of June 25th. We've addressed this by provisioning a new Connected App and releasing an updated Base package. As part of the fix, we also improved the security of our Connected App. It now uses a more flexible approach that allows us to rotate secrets without causing downtime for customers. Resolution: Upgrade the Blackthorn Base package from the AppExchange. Only the Base package needs to be upgraded. How to Upgrade: To restore full functionality, please install the updated Base package using the link below. Once installed, open Smart Scheduler and click Authorize to reconnect. - Production: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ - Sandbox: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ Recommended Upgrade Steps: 1. Upgrade your sandbox first 2. Test Smart Scheduler in sandbox 3. Upgrade your production org Once installed, open Smart Scheduler and click Authorize to reconnect. Questions? Submit a support case: https://community.blackthorn.io/s/support-request

1. 2025年12月3日 UTC 16:37investigating

   There is a Blackthorn Payments feature issue causing temporary, intermittent service disruptions in payment processing. During an intermittent disruption, some features may be unavailable or operate at suboptimal performance. We are in the process of deploying a fix and will provide additional updates.

2. 2025年12月3日 UTC 17:29investigating

   We are continuing to investigate this issue.

3. 2025年12月3日 UTC 23:03investigating

   There is an ongoing security incident related to a widespread malware attack affecting multiple organizations, including Blackthorn. As part of our mitigation efforts, we are deploying patched versions of our Payments apps, which has caused temporary disruption to Stripe payment processing. Processing has been restored for the majority of impacted customers, and we are continuing to roll out updates. We will provide additional updates as our investigation continues.

4. 2025年12月4日 UTC 22:08monitoring

   We are currently deploying patched fixes for all impacted organizations. The majority of impacted organizations have been fixed, and we are currently monitoring the results. Additional updates to follow. If you are still experiencing disruptions and have questions, please create a case with Support.

5. 2025年12月6日 UTC 13:14resolved

   We have completed the deployment of patched fixes for any impacted organizations. Although this incident is resolved, we will continue to monitor results. If you are experiencing disruptions and have questions, please create a case with Support.

1. 2025年10月20日 UTC 17:05investigating

   The Blackthorn Messaging and Navigator applications are currently experiencing service interruptions due to a widespread outage of several third-party platforms, including Salesforce, AWS, and Twilio. Our infrastructure team is actively working with these providers to monitor the situation and restore full functionality as soon as possible. We’ll continue to provide updates as the issue progresses. In the meantime, you can track the status of these services directly through the following links: Salesforce Status: https://downdetector.com/status/salesforce/ Twilio Status: https://downdetector.com/status/twilio/ AWS Status: https://downdetector.com/status/aws-amazon-web-services/ Thank you for your patience and understanding while we work through this incident. Blackthorn Support

2. 2025年10月20日 UTC 18:17investigating

   We are continuing to investigate this issue.

3. 2025年10月21日 UTC 13:27resolved

   The AWS services have been restored and are now fully operational. We are monitoring the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward. To stay updated on AWS’s real-time status, visit: https://health.aws.amazon.com/health/status

1. 2025年6月12日 UTC 19:03investigating

   We are currently experiencing issues due to a significant Cloudflare outage, which affects the service we use to power vanity domains and manage traffic routing across regions. Our team is actively working to monitor the situation and restore full app stability. We’ll provide updates as soon as we have more information. In the meantime, you can access your events using the default Blackthorn URL format: https://events.blackthorn.io/sample-event Instead of: https://events.yourdomain.com/sample-event Documentation: https://docs.blackthorn.io/docs/events-admin-tab-settings To stay updated on Cloudflare’s real-time status, visit: https://www.cloudflarestatus.com/ For broader context on this major Cloudflare outage, you can also refer to: https://nypost.com/2025/06/12/business/google-cloud-users-report-widespread-outages-across-us/ Thank you for your patience and understanding.

2. 2025年6月12日 UTC 21:33monitoring

   Cloudflare services have been restored and are now fully operational. We are monitoring the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward. To stay updated on Cloudflare’s real-time status, visit: https://www.cloudflarestatus.com/ Thank you!

3. 2025年6月12日 UTC 22:44resolved

   This incident has been resolved. We are continuing to monitor the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you experience any further issues.

1. 2025年6月4日 UTC 19:40investigating

   We are currently experiencing a system issue where the Tabbed UI attendee form is allowing registrations to proceed even when required fields are left unfilled. This may result in incomplete attendee data or registrations not being properly recorded in our system. Our engineering team is actively investigating the issue and working on a fix. We will share updates as soon as the issue is resolved. We strongly recommend using the Dynamic or Simple UI for all attendee registrations until this issue with the Tabbed UI is resolved. Thank you

2. 2025年6月4日 UTC 21:35identified

   We’ve identified an issue in the May ’25 Webapp release where registrations using the Tabbed UI could succeed without completing all required form fields. This resulted in errors during registration processing, as incomplete data cannot be processed in Salesforce. To prevent further impact on our users while our Engineering team works on this issue as our highest priority, we are rolling back the Webapp to the April ’25 release. This rollback will restore the proper required field validation behavior. We will share updates as soon as the issue is resolved. Thank you for your patience and understanding.

3. 2025年6月5日 UTC 12:57resolved

   We've successfully rolled back the May ’25 Webapp release to resolve the issue with the Tabbed UI attendee form. Required field validation is now working correctly, and registrations are processing as expected. We’re continuing to monitor the system and investigate the root cause. A full post-mortem will be shared once the analysis is complete. Thank you for your patience and support.

1. 2025年4月2日 UTC 23:38investigating

   We are currently investigating an intermittent issue with our Email Template Builder Tool. Our team is actively investigating this issue, and we will provide regular updates as more information becomes available. If you require urgent assistance with email scheduling during this time, please feel free to contact our Support team, and we will be happy to help.

2. 2025年4月3日 UTC 11:47investigating

   We’re continuing to investigate the issue relating to our Email Template Builder page continuous loading and the BeeFree integration for creating/editing Email Templates. Our first recommendation is to safelist the following IP Addresses (from the “Network Access” section in the Setup menu) as this has allowed for Email Template creation in several impacted environments. These addresses are used within Beefree SDK for outbound communication: 54.78.90.148 52.16.171.98 52.58.39.32 18.158.188.143 If your team are unable to make those IP Address changes in the “Network Access” Set up menu, there are several email options available in the interim: Using Classic or Lightning email templates, we’d be happy to assist with configuring a flow to send your communications. Using your existing marketing tools, we can help generate a Salesforce list of Attendees/Event information to be imported into the tech stack and sent externally. Please let the Support team know if you need help walking through either path. We’ll be sure to provide an update as soon as we have more information about a resolution.

3. 2025年4月3日 UTC 13:28investigating

   We're currently investigating an issue affecting the Email Template Builder page and the BeeFree integration used for creating and editing email templates. Some users are experiencing continuous loading when attempting to access the builder. While we work on a permanent fix, two workarounds have helped some users temporarily regain access. First, performing a hard browser refresh has been effective in some cases. On Windows, this can be done by pressing Ctrl + F5, and on Mac by pressing Cmd + Shift + R. Second, switching to an alternative browser such as Safari or Microsoft Edge has allowed some customers to access the builder successfully. We will provide further updates as soon as we have more information regarding the root cause and a long-term resolution. Thank you for your continued patience and understanding.

4. 2025年4月7日 UTC 14:30identified

   We made progress on the issue impacting the Email Template Builder functionality. Testing for the bug fix has been completed successfully. The leadership team is now coordinating with BeeFree, our email template plugin provider, to determine the best approach for delivering the solution to our customers. Our development team has identified a workaround that has shown the highest success rate so far. When prompted with a blank Email Template Builder screen, they recommend clearing your browser cache and performing a hard reload of the page through the browser console. To assist with this, we’ve included a short video demonstration outlining the exact steps. https://www.loom.com/share/ec7d529983d646b29e8736207ca09512 We appreciate your continued patience as we work toward a permanent resolution and will provide further updates as soon as more information becomes available.

5. 2025年4月22日 UTC 16:52resolved

   The issue affecting the Email Template Builder functionality and loading times has been resolved. The fix is included in our April '25 release, which is now available. Users can install the updated version by visiting our Candyshop portal: https://candyshop.blackthorn.io/products Once there, select the Blackthorn Events product and click the "Product Upgrade". If you need any assistance with the upgrade, our Support team is ready to help. We appreciate your patience as our team worked through this issue, and we thank you for your continued trust and support.

6. 2025年4月22日 UTC 16:53postmortem

   **Root Cause:** Unanticipated updates in either the BeeFree editor or Salesforce infrastructure introduced a timing issue where the BeeFree script began executing before essential page elements were fully available, resulting in frequent failures of the Email Template Builder to load properly. **Resolution:** We modified the EmailEditor page to ensure the BeeFree script initialises only after all necessary page elements have finished rendering. This fix is now included in our April '25 release.

1. 2025年2月11日 UTC 22:05investigating

   The Blackthorn Engineering team is currently investigating an issue with the Messaging Application's URL Shortening Service. Messages sent containing shortened URLs may experience deliverability issues. Until this issue is fully resolved, it is recommended to disable the "Enable Trackable Links" feature in the Messaging Admin page.

2. 2025年2月12日 UTC 12:17resolved

   This incident has been resolved. Root Cause Analysis: A regression occurred on one of our resources that is responsible for processing shortened URLs in SMS messages that are sent through the Blackthorn Messaging app. The necessary measures to ensure that this does not happen again in the future have been implemented. We appreciate your understanding and apologize for any inconvenience caused.

3. 2025年2月19日 UTC 14:31postmortem

   Root Cause Analysis: A regression occurred on one of our resources that is responsible for processing shortened URLs in SMS messages that are sent through the Blackthorn Messaging app. The necessary measures to ensure that this does not happen again in the future have been implemented. We appreciate your understanding and apologize for any inconvenience caused.

1. 2024年10月30日 UTC 20:20investigating

   On 30th October, several customers using the Authorize.net payment gateway reported an issue with capturing payments. The issue was identified and reported to Authorize.net. They are investigating the issue and continue to monitor the situation. We are actively communicating with Authorization.net to get more information. We will continue to monitor the situation and sincerely apologize for any disruption to your business and customers. You can monitor our status page using the below link for reference: https://community.blackthorn.io/s/system-status The issue seems to be resolved for many customers, but we are still monitoring the reported cases. If you are still experiencing the issue, you may try the following steps: 1. Navigate to your Payment Gateway -> Click Connect Gateway. This will reconnect your payment gateway. 2. If the issue persists, regenerate the transaction API key in authorize.net and re-authorize the Payment Gateway once more in Salesforce. 3. If you are still experiencing the issue, please feel free to contact Blackthorn Support. Thank you!

2. 2024年10月30日 UTC 20:20investigating

   We are continuing to investigate this issue.

3. 2024年10月31日 UTC 00:10monitoring

   We are pleased to inform you that Authorize.net has resolved the issue and has implemented a fix to mitigate the issue that was affecting the oAuth service used to authenticate Application Interface (API) requests to Authorize.net. We will continue to monitor the situation actively and sincerely apologize for any disruption to your business and customers. You can monitor our status page using the below link for reference: https://community.blackthorn.io/s/system-status The issue seems to be resolved for many customers, but we are still monitoring the reported cases. If you are still experiencing the issue, you may try the following steps: 1. Navigate to your Payment Gateway -> Click Connect Gateway. This will reconnect your payment gateway. 2. If the issue persists, regenerate the transaction API key in authorize.net and re-authorize the Payment Gateway once more in Salesforce. 3. If you are still experiencing the issue, please feel free to contact Blackthorn Support.

4. 2024年10月31日 UTC 13:05resolved

   The incident has been reportedly fixed. We are still monitoring for other occurrences.

5. 2024年11月5日 UTC 00:05postmortem

   On October 30th, several customers using the [Authorize.net](http://authorize.net/) payment gateway reported an issue with capturing payments.The [Authorize.net](http://authorize.net/) team identified that a recent certificate change in the upstream process flow caused this issue. The change has been rolled back by their team. This issue is now resolved. The incident was related to [Authorize.net](http://authorize.net/) API Errors, where merchants encountered the error “E00I24—The provided access token is invalid.”  To mitigate the impact on the gateway, the certificate migration was rolled back, and the application was restarted. We will continue to monitor the situation actively and sincerely apologize for any disruption to your business and customers. Thank you

1. 2024年10月29日 UTC 18:53investigating

   Earlier this morning, several customers using the Auth.net payment gateway reported an issue where they are unable to capture the payments. This issue has been escalated to our engineering team as the highest priority, and they are investigating it right now and continue to monitor the situation. We will provide an update shortly. Thank you

2. 2024年10月29日 UTC 20:36investigating

   Earlier this morning, several customers using the Authorize.net payment gateway reported an issue where they are unable to capture the payments. Authorize.net has been notified of this, and they are investigating the issue and continue to monitor the situation. We will provide an update shortly. Thank you

3. 2024年10月29日 UTC 23:18investigating

   We are pleased to inform you that Authorize.net has resolved the issue and is working on determining the root cause. We will continue to monitor the situation actively and sincerely apologize for any disruption to your business and customers.

4. 2024年10月30日 UTC 01:21monitoring

   We are continuing to monitor for any further issues.

5. 2024年10月30日 UTC 01:59resolved

   This incident has been resolved.

6. 2024年10月30日 UTC 19:51postmortem

   On 29th October, several customers using the [Authorize.net](http://authorize.net/) payment gateway reported an issue with capturing payments. The issue was identified and reported to [Authorize.net](http://authorize.net/). We are pleased to inform you that [Authorize.net](http://authorize.net/) has resolved the issue and is working on determining the root cause. We will continue to monitor the situation actively and sincerely apologize for any disruption to your business and customers.You can monitor our status page using the below link for reference: [https://community.blackthorn.io/s/system-status](https://community.blackthorn.io/s/system-status) The issue seems to be resolved for many customers, but we are still monitoring the reported cases.If you are still experiencing the issue, you may try the following steps: 1. Navigate to your Payment Gateway -> Click Connect Gateway. This will reconnect your payment gateway. 2. If the issue still persist, then regenerate the transaction API key in [authorize.net](http://authorize.net/) and then re-authorize the Payment Gateway once more in Salesforce. 3. If you are still experiencing the issue, please feel free to contact Blackthorn Support

1. 2024年9月26日 UTC 16:59investigating

   Our Engineering team is currently investigating an ongoing issue impacting SMS deliverability. We will provide an update shortly.

2. 2024年9月26日 UTC 18:16resolved

   The SMS deliverability issue has been successfully identified and resolved. We will provide a detailed Root Cause Analysis for this incident and apologize for this system outage with the Messaging application.

3. 2024年10月1日 UTC 21:53postmortem

   Our engineering team has identified the root cause of the SMS Application outage.  We experienced a brief service interruption on September 26, 2024, between 12:00 PM and 2:00 PM EDT, which impacted all of our messaging services. Our internal load-balancer auto-scaling was stuck, which required our Engineering team to modify the web server. During this time, customers were unable to send or receive messages, and updates related to Stripe failed as well. Services were fully restored within two hours, and we ensured that no data was lost by verifying all processes through our health-check systems and API. Going forward, our Engineering team will generate additional Fallback DNS configuration to pass requests to another resource for processing redundancy to avoid further disruption.

1. 2024年7月17日 UTC 21:20resolved

   Earlier this afternoon, several customers reported an intermittent event URL display issue. This issue was related to a recent Events Webapp release. Our engineering team has resolved the error and is continuing to monitor the situation.

1. 2024年3月11日 UTC 20:05investigating

   Our Engineering team is currently investigating an issue relating to the inability to send messages. We will provide updates here as the investigation continues. Thank you for your patience as we urgently work to restore SMS deliverability.

2. 2024年3月11日 UTC 21:35investigating

   Messaging App service is being restored, and we will confirm when this is complete. We are continuing to monitor the situation and will also provide a Root Cause Analysis regarding this issue.

3. 2024年3月11日 UTC 21:51investigating

   Our Blackthorn Messaging App service has now been restored. We are currently monitoring the situation but please reach out to Blackthorn Support at https://community.blackthorn.io/s/support-request if you run into any issues going forward.

4. 2024年3月11日 UTC 21:54monitoring

   A fix has been implemented and we are monitoring the results.

5. 2024年3月11日 UTC 21:54resolved

   This incident has been resolved.

6. 2024年3月11日 UTC 23:01postmortem

   After further investigation, our engineering team has identified the root cause.  It appears the Database supporting production services reached it's limit preventing customers from being able to send messages. This service had to be expanded to restore messaging, and should continue working as expected. Moving forward, Autoscaling and monitoring tools will be enabled as part of the resolution so this shouldn’t happen again.

1. 2024年1月2日 UTC 19:08monitoring

   The Blackthorn Engineering team recently updated security settings related to the connected application signing keys for our webapps. If you are continuing to experience any issues with Blackthorn Paylink, DocumentLink, or Event Page URLs, we recommend re-authorizing the application to resolve the issue. DocumentLink: To resolve this issue, we recommend reauthorizing the DocumentLink. Please note, for the authorization to work properly, you can only be logged into one Salesforce org. Here are the instructions for reauthorizing: https://docs.blackthorn.io/docs/authorize-documentlink Paylink: To resolve this issue please reauthorize the PayLink by navigating to the "Blackthorn | PayLink" app. Events: The Blackthorn Events application can be successfully reauthorized with the following steps from our User Guide: https://docs.blackthorn.io/docs/configuration#authorize-the-app Please let our Support Team know if you have any questions or concerns.

2. 2024年1月2日 UTC 23:31monitoring

   The Blackthorn Engineering team recently updated security settings related to the connected application signing keys for our webapps. If you are continuing to experience any issues with Blackthorn Paylink, DocumentLink, or Event Page URLs, we recommend re-authorizing the application to resolve the issue. If you need additional help re-authorizing your applications or run into any issues, please create a system-impaired case using this link: https://community.blackthorn.io/s/support-request. Support is also available for live zoom support if your team needs additional help with re-authorization. Please request live support when submitting your support case if additional help is required. DocumentLink: To resolve this issue, we recommend reauthorizing the DocumentLink. Please note, for the authorization to work properly, you can only be logged into one Salesforce org. Here are the instructions for reauthorizing: https://docs.blackthorn.io/docs/authorize-documentlink Paylink: To resolve this issue please reauthorize the PayLink by navigating to the “Blackthorn | PayLink” app, clicking "Authorize" blue checkmark, then clicking the "Grant Access" button. Events: The Blackthorn Events application can be successfully reauthorized with the following steps from our User Guide: https://docs.blackthorn.io/docs/configuration#authorize-the-app Please let our Support Team know if you have any questions or concerns.

3. 2024年1月4日 UTC 21:54resolved

   This incident has been resolved.

4. 2024年1月4日 UTC 22:01postmortem

   Recently, we enhanced our security protocols, specifically through the rotation of the signing key for our Salesforce connected app, which is a critical component our products use to securely link your Salesforce organization to our web applications \(Events, PayLink, DocmentLink, Storefront\). This need for reauthentication was a direct result of us updating our security protocol. While we understand this caused a temporary disruption, please allow me to explain why this step was both necessary and ultimately beneficial: **Enhanced Security:** Regularly updating signing keys is a critical practice in maintaining high security standards. This process helps in safeguarding against potential vulnerabilities and ensuring that the integrity of your data remains uncompromised. **Proactive Risk Management:** The longer a signing key remains unchanged, the higher the risk of it being compromised. Rotating these keys minimizes this risk, thereby protecting both your data and our system from unauthorized access. **Adherence to Best Practices:** This update aligns with industry best practices and regulatory requirements for digital security. It's part of our commitment to adhering to the highest standards and ensuring that we are always focused on data protection. **Our Apology and Commitment to You** We realize that the need for reauthentication might have caused unexpected disruptions in use of our applications. We deeply regret any inconvenience this has caused, and are taking steps to ensure that future updates are smoother, timely, and more transparent. **Support and Assistance** To assist with any lingering issues or concerns, our dedicated support team is on standby. Additionally, we have prepared resources and guides to help you navigate these changes:  **DocumentLink:** To resolve this issue, we recommend reauthorizing the DocumentLink. Please note, for the authorization to work properly, you can only be logged into one Salesforce org. Here are the instructions for reauthorizing: [https://docs.blackthorn.io/docs/authorize-documentlink](https://docs.blackthorn.io/docs/authorize-documentlink) **Paylink:** To resolve this issue please reauthorize the PayLink by navigating to the “Blackthorn | PayLink” app, clicking "Authorize" blue checkmark, then clicking the "Grant Access" button. **Events:** The Blackthorn Events application can be successfully reauthorized with the following steps from our User Guide:[ https://docs.blackthorn.io/docs/configuration#authorize-the-app](https://docs.blackthorn.io/docs/configuration#authorize-the-app) If you need additional help re-authorizing your applications or run into any issues, please create a system-impaired case using this link: [https://community.blackthorn.io/s/support-request](https://community.blackthorn.io/s/support-request). Support is also available for live zoom support \(please request when submitting case\) if your team needs additional help with re-authorization. **Looking Ahead** Rest assured, we are fully committed to continuously improving our services and the experience they provide. Prior to the next scheduled key rotation we’ll be implementing a more robust update plan and communications. Thank you for your being part of the Blackthorn community, please contact us directly with any questions. Stuart Croft, COO. [[email protected]](mailto:[email protected]) Andrea Adcock, Chief Product Officer, [[email protected]](mailto:[email protected])

1. 2024年1月2日 UTC 16:02resolved

   The Blackthorn Engineering team recently updated security settings related to the connected application signing keys for our webapps. This process is now complete. If you are continuing to experience any issues with Blackthorn Paylink or DocumentLink, we recommend re-authorizing the application to resolve the issue.

1. 2023年10月18日 UTC 21:44investigating

   Our Engineering team is currently investigating intermittent reports of slower-than-expected loading times for Event URLs and display issues. We will provide regular updates as this investigation progresses.

2. 2023年10月20日 UTC 00:27resolved

   This issue has been resolved and our Engineering teams are continuing to monitor the situation.

1. 2023年10月20日 UTC 00:21resolved

   This incident was caused by a Platform Worker response error by one of our service providers and resulted in intermittent Event URL display issues and longer-than-average loading times for pages. This issue has been resolved.

1. 2023年10月20日 UTC 00:24resolved

   The Blackthorn Events application experienced a brief service interruption resulting in Event URL page display issues. This issue has been resolved.

1. 2023年9月28日 UTC 14:51monitoring

   We are monitoring a server and platform performance issue on one of our service providers that is impacted by unusual traffic activity. This may result in Event URL display issues.

2. 2023年9月29日 UTC 17:14resolved

   The incident regarding the performance issue originating from our service provider has been resolved.