52 Broadvoice incidents · 2021年9月 — official updates, affected components, duration and resolution details.
我们目前正在调查一个问题,它影响到一个区域在b-Hive中收回停靠电话的情况。 我们的工程团队正积极开展工作,找出根源,尽快恢复正常功能.
我们已经查明了这个问题,我们的工程队正在积极努力解决这个问题.
我们的工程组已经执行一个固定。 现在应该恢复服务,我们正在继续监测局势.
我们正在积极监测这项服务,以确认其保持稳定,并正在按预期进行
此事已决.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
贴出错误,目前没有已知的问题.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
-l1 -cloud1-g3 它没有, 这就是为什么我们有间歇性的问题
客户端确认问题已解决. 还在研究我们-la-coresite-cloud1-g3-vpn.
我们收到了关于GoContact平台间歇性访问问题的报告. 经过我们工程组的调查,我们发现GoContact服务器之一已经停滞并失去反应,这引起了所报道的问题. 受影响的服务器已经从平台上移除,系统现在稳定,没有观察到进一步的中断. 此时,这一事件似乎与先前计划进行的干预无关.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
问题只发生在移动APP上. 没有安排发言。 我们通过LOG识别出一些用户可以登录,因此并不影响所有客户. 我们能够登录支助组账户.
支持团队能够复制,但DEV团队无法与同名用户复制. 我们看到多个用户成功登录. 向客户请求测试。 DEV团队登录请求已到达NGINX. 支助小组的请求没有到达NGINX。 支持团队在尝试使用5G网络时获得同样的错误. DEV团队会尝试复制域名,在屏幕上看到活的LOG,并在完成后与团队分享结果.
我们仍然在等待DEV团队复制域名,在屏幕上看到活的LOG,并分享结果,以便我们能够继续排除故障.
DEV团队仍然难以理解根源,更改了应用程序以获得更多关于错误的细节. 新测试开始尝试复制错误,而DEV团队正在尝试再编译一个APP版本.
DEV团队继续尝试并确定问题的根源. 它可能与NOS证书有关,已经安排了今晚的一次干预来更新一些证书,以便修复信任链中缺失的证书. 仍然不清楚的是,今晚的干预是否会解决目前的问题.
我们刚刚更新了Android手机至第16版,我们现在可以使用移动APP登录一个以前无法访问的设备. 我们已经缩小了这个错误... 现在它只发生在Android设备 15版或更低。 我们把这种方法当作工作,今晚的干预应该能够纠正所有其他设备的错误,否则我们需要继续排除故障.
等待今晚的干预(NOS Certifications Updates),看看这是否解决了版本为15或更低的旧Android设备的问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决。 为更新NOS证书而进行的干预解决了所有设备中的问题.
自动翻译自官方事件更新。
我们目前正在监测一个广泛的AWS停电,这可能影响我们一些服务的运作。 虽然我们的系统仍在运作,但在某些领域,客户可能会遇到间歇性延误或业绩下降。 我们的工程队正在积极努力减轻任何影响,并密切跟踪AWS的恢复工作。 一旦获得更多信息,我们将提供最新资料。 我们感谢你的耐心和理解.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
We're currently experiencing issues with the SMS service on B-Hive. Our engineering teams are working to resolve it as quickly as possible.
The cause has been determined, and the engineering team is now in the process of fixing it.
The resolution is in progress and will be ready soon.
The issue has been resolved and the fix applied. We’re currently monitoring the service to ensure continued stability.
All services are fully operational and stable.
Authentication issues in voice and the platform
We are currently investigating delays in sending and receiving faxes on the Bhive platform.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating reports of long post dial delay from Bhive..
As of 2:35 PM PST today we have resolved the issue with PDD in our network.
Orange, one of our telecommunications providers in Spain, is currently experiencing a major voice service outage. We are in direct contact with them and are working to resolve the issue as quickly as possible.
We have received confirmation from our provider Orange that the situation has been resolved. After conducting tests, we can confirm that the voice service through Orange is functioning normally.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Details: We have become aware of a potential issue affecting the quality of service. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Details: An issue impacting Cloud07 has been identified. Current Impact: Cloud Down We are committed to restoring normal service operations as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Details: We have become aware of a potential issue slowness on GoContact platform at all LATAM Clouds. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Slowness on GoContact platform Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
Difficulties were identified with the ISP peering, the traffic was shifted away from that peer. We're still in contact with the ISP.
This incident has been resolved.
"Broadvoice engineers are investigating an incident in which some inbound calls from the AT&T Network, whose destination is an off-network number associated with one of our upstream carriers, may not be completed as expected. The upstream carrier has confirmed they are experiencing intermittent issues and working with AT&T to fully resolve this. They do not currently have an estimated time of resolution but are actively working to ensure it is cared for. We will provide an update within the next two hours or upon receiving an update from the carrier.
Our upstream carrier’s engineering teams have identified the source of this incident as an off-network industry condition. They are continuing to engage with their vendors to ensure full resolution. The issue is limited to inbound calls from the AT&T network whose destination is an off-network number associated with the upstream carrier. We will continue to monitor and provide an update upon receiving an update from the carrier.
This incident has been resolved.
Customers utilizing iOS are having issues with receiving inbound calls. Outbound calls are working for these customers.
Customers can use the app as long as it is in the foreground and active. We are working to resolve this issue.
Our engineering team is continuing to work to fully resolve the issue with push notifications on the iOS mobile application. Customers can use the app as long as it remains in the foreground and is active. We are working to resolve this issue as soon as possible. We appreciate your patience and apologize for any inconvenience.
Our engineering team is working to fully resolve the push notification issue on the iOS app. The app will function properly as long as it is open and active. We are addressing this as quickly as possible and appreciate your patience. We apologize for any inconvenience.
A new iOS app based on the previous version has been released to the App store. Our internal testing has shown that incoming call push notifications are now working after updating with latest app available (listed as version 21.11.02) in the App store. Please be advised that if only updating the app does not resolve the issue, then proceed to remove and reinstall the app from the App store.
Details: Dashboards have incoherent information about agent states. Initial Impact Assessment: Dashboards is presenting old information Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
Resetting the data source for the dashboards has restored everything to normal.
Details: We have become aware of a potential issue affecting North America :: GoContact [US Cloud4]. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Client info is not showing in certain calls even after cleaning cookies and incognito mode. We're on call with client at least 3 operations are presenting the same issue. Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
Degradation in a service instance was causing intermittent issues with loading contact information.
We are currently investigating an issue where, when using Dial By Name, the caller is hearing multiple beeps instead of the prompt asking to dial the user's name.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.