有些用户可能与Canva的付款有问题
Outage重大事件
受影响的组件
Billing and subscriptions
- investigating
有些用户可能使用Canva出现问题. 我们的小组正在紧急调查此事,我们将很快提供最新情况.
- identified
我们发现一个影响 Canva 的订阅、账单和付款的问题 我们的团队正在努力解决这个问题.
- monitoring
一项措施已经执行,我们正在监测结果.
- resolved
这一事件已经得到解决.
自动翻译自官方事件更新。
64 Canva incidents · 2025年6月 — official updates, affected components, duration and resolution details.
有些用户可能使用Canva出现问题. 我们的小组正在紧急调查此事,我们将很快提供最新情况.
我们发现一个影响 Canva 的订阅、账单和付款的问题 我们的团队正在努力解决这个问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
The issue has been identified: - Users are shown the wrong status of their subscription
This incident is now resolved. Thank you for your patience and understanding.
Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.
This incident is now resolved. Thank you for your patience and understanding.
Some users may have issues signing up or logging into Canva via Microsoft Oauth. If available, an alternate login may work around the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue and hope to have a fix in place soon.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
Some users may have issues using Canva. Our teams are urgently looking into this. This issue only affects a small percentage of users. We are currently monitoring the issue.
This incident has been resolved.
Some users may experience issues with formulas in Sheets that are downloaded in PNG/JPG/PDF formats. Downloads in CSV format are not affected. Our teams are working to resolve the issue.
This incident is now resolved. Thank you for your patience and understanding.
Users may experience errors uploading media to their Canva design
We are continuing to investigate this issue.
This incident is now resolved. Thank you for your patience and understanding.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
We have identified the issue. Some customers may encounter a "Page Not Found" error when using Canva. Our team is actively investigating and working on a resolution.
This incident is now resolved. Thank you for your patience and understanding.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Some users may have issues creating design on the Canva App on iOS devices. Our teams are urgently looking into this and we will provide an update soon.
We are continuing to investigate this issue.
Some users may have issues creating designs or logging in on the Canva App on iOS devices in Australia and New Zealand. Our teams are working to resolve the issue.
A fix has been implemented and we are currently monitoring
This incident has been resolved.
Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
Users may experience intermittent issues downloading designs. Our team are urgently working on a fix.
This incident has been resolved.
The issue has been identified and our engineers are working to implement a fix.
This incident has been resolved.
Users may experience errors exporting video. Our engineers have identified the issue and are working on a fix.
This incident is now resolved. Thank you for your patience and understanding.
Users may experience intermittent issues when using Canva. Our engineers have identified the issue and are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident is now resolved. Thank you for your patience and understanding.
Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
The issue has been identified and our engineers are working to implement a fix.
This incident has been resolved.
Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.
This incident is now resolved. Thank you for your patience and understanding.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.
We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.
This incident is now resolved. Thank you for your patience and understanding.
Some users may have issues accessing Canva offline editing. Our teams are urgently looking into this and we will provide an update soon.
This incident has been resolved.