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    Carrot 中断历史

    31 Carrot incidents · 2019年1月 — official updates, affected components, duration and resolution details.

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    User account dasbhoard

    开始时间 2026年1月29日 UTC 02:28 · 15m

    Outage重大事件
    受影响的组件
    User Account Admin
    1. 2026年1月29日 UTC 02:28investigating

      We are currently investigating this issue.

    2. 2026年1月29日 UTC 02:43resolved

      This incident has been resolved.

    Carrot CRM Integration Offline

    开始时间 2026年1月24日 UTC 17:22 · 16m

    Outage重大事件
    受影响的组件
    Member Websites
    1. 2026年1月24日 UTC 17:22identified

      There is an issue with some Carrot Web form submissions being sent to Carrot CRM. Over night there were errors on page load when this issue was hit. Form entries are saved and available in Carrot Web → Forms, but some are not being successfully transferred to Carrot CRM.

    2. 2026年1月24日 UTC 17:34monitoring

      A fix has been implemented and is being validated.

    3. 2026年1月24日 UTC 17:38resolved

      This has been validated as resolved for new incoming form submissions

    Sales site outage

    开始时间 2025年11月18日 UTC 17:36 · 18m

    Pending
    1. 2025年11月18日 UTC 17:36investigating

      We are currently investigating this issue.

    2. 2025年11月18日 UTC 17:50identified

      The issue has been identified and a fix is being implemented.

    3. 2025年11月18日 UTC 17:50monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年11月18日 UTC 17:53resolved

      This incident has been resolved.

    Network timeouts

    开始时间 2025年5月12日 UTC 23:02 · 1h 16m

    Outage严重事件
    受影响的组件
    User Account AdminMember WebsitesAPI
    1. 2025年5月12日 UTC 23:02investigating

      We are currently investigating this issue.

    2. 2025年5月12日 UTC 23:18investigating

      We are continuing to investigate this issue.

    3. 2025年5月12日 UTC 23:52identified

      The issue has been identified and a fix is being implemented.

    4. 2025年5月12日 UTC 23:52monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025年5月13日 UTC 00:17resolved

      This incident has been resolved.

    User account admin outage

    开始时间 2024年6月6日 UTC 19:44 · 1h 41m

    Outage重大事件
    受影响的组件
    User Account AdminAPI
    1. 2024年6月6日 UTC 19:44investigating

      We are currently investigating this issue.

    2. 2024年6月6日 UTC 19:44identified

      The issue has been identified and a fix is being implemented.

    3. 2024年6月6日 UTC 19:50monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年6月6日 UTC 20:20monitoring

      We are continuing to monitor for any further issues.

    5. 2024年6月6日 UTC 21:24resolved

      This incident has been resolved.

    Text message issues

    开始时间 2023年8月24日 UTC 21:35 · 22d 1h

    Issues轻微事件
    受影响的组件
    Member WebsitesAPI
    1. 2023年8月24日 UTC 21:35investigating

      We are currently experiencing text message deliverability issues with T-mobile/Sprint network. Please ensure that your email notifications are turned on.

    2. 2023年8月25日 UTC 19:30investigating

      We are continuing to investigate this issue.

    3. 2023年9月15日 UTC 23:31resolved

      We narrowed this issue down to a specific outgoing phone number's reputation with T-Mobile and have cycled in a new phone number to replace it.

    Networking latency

    开始时间 2023年7月17日 UTC 15:56 · 4h 59m

    Issues轻微事件
    受影响的组件
    User Account AdminAPI
    1. 2023年7月17日 UTC 15:56investigating

      We are currently investigating this issue.

    2. 2023年7月17日 UTC 15:56identified

      The issue has been identified and a fix is being implemented.

    3. 2023年7月17日 UTC 16:50monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年7月17日 UTC 18:01monitoring

      We are continuing to monitor for any further issues.

    5. 2023年7月17日 UTC 20:55resolved

      This incident has been resolved.

    Networking latency

    开始时间 2023年7月12日 UTC 15:32 · 2h 13m

    Issues轻微事件
    受影响的组件
    User Account AdminAPI
    1. 2023年7月12日 UTC 15:32investigating

      We are currently investigating this issue.

    2. 2023年7月12日 UTC 15:39identified

      The issue has been identified and a fix is being implemented.

    3. 2023年7月12日 UTC 16:08identified

      We are continuing to work on a fix for this issue.

    4. 2023年7月12日 UTC 16:08monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2023年7月12日 UTC 17:45resolved

      This incident has been resolved.

    Network timeout

    开始时间 2023年6月28日 UTC 22:49 · 3h 6m

    Outage重大事件
    受影响的组件
    User Account Admin
    1. 2023年6月28日 UTC 22:49investigating

      We are currently investigating this issue.

    2. 2023年6月28日 UTC 23:04monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年6月29日 UTC 01:55resolved

      This incident has been resolved.

    Network issues

    开始时间 2023年5月22日 UTC 16:17 · 9m

    Outage重大事件
    受影响的组件
    User Account AdminMember Websites
    1. 2023年5月22日 UTC 16:17identified

      The issue has been identified and a fix is being implemented.

    2. 2023年5月22日 UTC 16:20identified

      We are continuing to work on a fix for this issue.

    3. 2023年5月22日 UTC 16:22monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年5月22日 UTC 16:26resolved

      This incident has been resolved.

    Networking issues

    开始时间 2023年3月12日 UTC 07:20 · 2h 0m

    Issues轻微事件
    受影响的组件
    User Account AdminAPI
    1. 2023年3月12日 UTC 07:20identified

      The issue has been identified and a fix is being implemented.

    2. 2023年3月12日 UTC 08:20monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年3月12日 UTC 08:20monitoring

      We are continuing to monitor for any further issues.

    4. 2023年3月12日 UTC 09:20resolved

      This incident has been resolved.

    Network issues

    开始时间 2023年3月8日 UTC 14:29 · 2h 24m

    Issues轻微事件
    受影响的组件
    User Account AdminMember WebsitesAPI
    1. 2023年3月8日 UTC 14:29investigating

      We are currently investigating this issue.

    2. 2023年3月8日 UTC 14:38monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年3月8日 UTC 16:53resolved

      This incident has been resolved.

    Network timeout

    开始时间 2023年2月7日 UTC 19:27 · 57m

    Outage严重事件
    受影响的组件
    Member Websites
    1. 2023年2月7日 UTC 19:27investigating

      We are currently investigating this issue.

    2. 2023年2月7日 UTC 19:38identified

      The issue has been identified and a fix is being implemented.

    3. 2023年2月7日 UTC 20:18monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年2月7日 UTC 20:25resolved

      This incident has been resolved.

    Legacy custom domain settings

    开始时间 2023年1月22日 UTC 18:34 · 25d 0h

    Pending
    受影响的组件
    Member Websites
    1. 2023年1月22日 UTC 18:34investigating

      There's a small portion of sites launched before 2019 having trouble being reached by Verizon devices. If this is you, please double-check your site settings are up to date with a CNAME to “carrot.com” (and not to “oncarrot.com”) https://help.carrot.com/tutorial/using-a-custom-domain-name/

    2. 2023年1月25日 UTC 22:02investigating

      We are continuing to investigate this issue.

    3. 2023年2月16日 UTC 19:04resolved

      This incident has been resolved.

    Networking latency

    开始时间 2021年9月14日 UTC 14:47 · 1h 13m

    Issues轻微事件
    受影响的组件
    User Account AdminMember WebsitesAPISupport Messenger
    1. 2021年9月14日 UTC 14:47investigating

      We are currently investigating this issue.

    2. 2021年9月14日 UTC 15:27monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2021年9月14日 UTC 15:29monitoring

      We are continuing to monitor for any further issues.

    4. 2021年9月14日 UTC 15:59resolved

      This incident has been resolved.

    Network latency

    开始时间 2021年7月21日 UTC 08:34 · 1h 58m

    Outage重大事件
    受影响的组件
    User Account AdminMember WebsitesAPI
    1. 2021年7月21日 UTC 08:34investigating

      We are currently investigating this issue.

    2. 2021年7月21日 UTC 10:27monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2021年7月21日 UTC 10:32resolved

      This incident has been resolved.

    Network latency

    开始时间 2021年6月11日 UTC 04:03 · 42m

    Outage严重事件
    受影响的组件
    User Account Admin
    1. 2021年6月11日 UTC 04:03investigating

      We are currently investigating this issue.

    2. 2021年6月11日 UTC 04:03identified

      The issue has been identified and a fix is being implemented.

    3. 2021年6月11日 UTC 04:20monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2021年6月11日 UTC 04:28monitoring

      We are continuing to monitor for any further issues.

    5. 2021年6月11日 UTC 04:45resolved

      This incident has been resolved.

    Maintenance window

    开始时间 2021年2月10日 UTC 08:58 · 1h 45m

    Outage重大事件
    受影响的组件
    Member WebsitesAPI
    1. 2021年2月10日 UTC 09:05identified

      Maintenance is being performed on our systems.

    2. 2021年2月10日 UTC 10:43resolved

      This incident has been resolved.

    Network issues

    开始时间 2020年10月21日 UTC 23:02 · 2h 30m

    Issues轻微事件
    受影响的组件
    Member WebsitesAPI
    1. 2020年10月21日 UTC 23:02investigating

      We are currently investigating this issue.

    2. 2020年10月21日 UTC 23:02investigating

      We're investigating intermittence in our network.

    3. 2020年10月22日 UTC 01:02identified

      The issue has been identified and a fix is being implemented.

    4. 2020年10月22日 UTC 01:11monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2020年10月22日 UTC 01:32resolved

      This incident has been resolved.

    Intermittence in customer sites

    开始时间 2020年10月5日 UTC 21:20 · 1h 47m

    Outage重大事件
    受影响的组件
    Member Websites
    1. 2020年10月5日 UTC 21:20investigating

      We are currently investigating an intermittence in our service.

    2. 2020年10月5日 UTC 21:54monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年10月5日 UTC 21:56monitoring

      Latency issues have been solved, we don't expect more intermittence in the service

    4. 2020年10月5日 UTC 23:07resolved

      All services are operational