Central 1 中断历史

1. 2026年8月11日 UTC 16:56investigating

   We are currently investigating a potential issue impacting Central 1’s Remote Deposit Capture (RDC) error or mobile deposits. At approximately 9:30 a.m. PT (12:30 p.m. ET) we observed an increase in RDC errors. At this time, we are working to validate scope and confirm whether customer impact is present. We will provide an update within 1 hour or sooner as more information becomes available. Central 1 - [email protected] - 1.888.889.7878 Option 1

2. 2026年8月11日 UTC 17:22resolved

   Central 1 has confirmed that a service interruption impacted Remote Deposit Capture (RDC) between 2:05 a.m. PT and 10:13 a.m. PT (5:05 a.m. ET and 1:13 p.m. ET) on August 11, 2026. The disruption lasted approximately 8 hours and 8 minutes. During this period, members may have experienced errors when attempting to submit mobile cheque deposits through participating financial institution applications utilizing Central 1's RDC service. Service was fully restored at 10:13 a.m. PT (1:13 p.m. ET), and we continue to monitor the platform to ensure ongoing stability. A root cause analysis is being prioritized and will be completed as part of our standard incident management process.

1. 2026年8月10日 UTC 22:38identified

   *** This notice is for credit unions who have Everlink as their switch provider. *** Please be advised that Everlink has suspended processing of new INT network POS and SCD traces. This includes trace follow-up requests for the INT network, due to a technical issue within the Everlink processing stream. The issue has been escalated with Everlink and their settlement agent, PPJV, and we are actively working with them toward resolution. There is no impact to POS and SCD trace processing for other networks, including ME2, ME3, and CI3. Further updates will be provided as more information becomes available. Central 1 - [email protected] - 1.888.889.7878 Option 1

1. 2026年7月31日 UTC 16:11investigating

   目前没有通过国库连接应用程序进行的外汇交易。 我们的技术小组正在调查 需要紧急交易时,请联系财政部,地址是:[email protected]或拨打1-800-661-6813x8487。 最新情况将在上午10时30分前(下午1时30分ET)发出。 中央1 - 支持@central1.com - 1.888889.7878, 按 1

2. 2026年7月31日 UTC 17:44resolved

   外汇(FX Trader)应用程序现已提供。 中央1 - 支持@central1.com - 1.888889.7878, 按 1

自动翻译自官方事件更新。

1. 2026年7月31日 UTC 13:00investigating

   请注意,目前在处理汇出电汇方面出现了延误。 一旦一条电线获得批准,其状态在出行队列中可能仍然处于待决状态. 我们正在同所有有关小组积极合作,以尽快查明并解决这一问题。 将在上午9时30分(下午12时30分)之前提供最新情况,如果有补充资料,则提前提供。 支持 888 889 7878 选项 1 支持@central1.com

2. 2026年7月31日 UTC 15:08resolved

   中央1号进行了电线处理队列的紧急重置,解决了事件. 外出电线交易现在正在顺利处理,由于这个问题而延误的任何接通电线现在都正确出现在适当的排队中。 这个问题已经得到缓解,电线处理已经恢复正常运行,我们将继续监测这些服务。 支持 888 889 7878 选项 1 支持@central1.com

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1. 2026年7月22日 UTC 16:23resolved

   请注意,原定于2026年7月22日星期三上午1时在PT(4时ET)举行的数字银行核心版774(CHG172867)的部署并未按计划进行并被推迟. 目前正在重新安排释放日期。 新的部署日期和时间一经确认,我们将提供最新情况。 我们为可能造成的任何不便道歉,并赞赏你的耐心和理解。 有问题请联系: 中央1 - 数字银行 支持@ Central1.com - 1.888.889.7878,备选方案2

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1. 2026年7月15日 UTC 21:20monitoring

   由于文件传输问题,7月10日对美国快递(AMEX)的EDI账单付款被推迟. 我们正在积极与AMEX合作,一旦付款处理完毕,我们将提供咨询意见。 如果您对此事有任何问题,请联系中央1法案支付业务组([email protected]).

2. 2026年7月16日 UTC 22:19monitoring

   中央一局继续与AMEX积极合作,尽快解决问题. 一旦我们得到更多信息,我们将提供另一个最新情况。 如果您对此事有任何问题,请联系中央1法案支付业务组([email protected]).

3. 2026年7月21日 UTC 22:20resolved

   中央一局与AMEX解决了这个问题. 所有付款自原付款日起将存入适用的账单账户。 如果您对此事有任何问题,请联系中央1法案支付业务组([email protected]).

自动翻译自官方事件更新。

1. 2026年7月14日 UTC 19:18monitoring

   由于文件传输问题,7月11日向使用TD Canada Trust(TD Bank)的开户人支付的EDI账单被推迟. 我们正在积极与TD Bank合作,一旦付款处理完毕将提供咨询意见。 如果您对此事有任何问题,请联系中央1法案支付业务组([email protected]).

2. 2026年7月15日 UTC 21:17monitoring

   中央一局继续与TD Bank积极合作,尽快解决这一问题. 一旦我们得到更多信息,我们将提供另一个最新情况。 如果您对此事有任何问题,请联系中央1法案支付业务组([email protected]).

3. 2026年7月15日 UTC 23:07resolved

   中央一局已经与TD Bank解决了这个问题. 所有付款自原付款日起将存入适用的账单账户。 如果您对此事有任何问题,请联系中央1法案支付业务组([email protected]).

自动翻译自官方事件更新。

1. 2026年7月14日 UTC 16:16resolved

   请注意,原定于2026年7月14日星期二上午1时(PT)(4时ET)部署的MDB,Forge Commercial和CAS Online Release 527+528(CHG170133)并未按计划进行并被推迟. 目前正在重新安排释放日期。 新的部署日期和时间一经确认,我们将提供最新情况。 我们为可能造成的任何不便道歉,并赞赏你的耐心和理解。 有问题请联系: 中央1 - 数字银行 支持@ Central1.com - 1.888.889.7878,备选方案2

自动翻译自官方事件更新。

1. 2026年7月8日 UTC 14:00investigating

   Central 1 is aware that the OREC0707 file is delayed and not in the FTP directories. We are working on having the file available as soon as possible. An update will be provided by 9 am PT (12 pm ET). Central 1 - [email protected] - 1.888.889.7878, press 1

2. 2026年7月8日 UTC 14:53resolved

   The OREC0707 file is now available on the FTP server.

1. 2026年7月6日 UTC 19:31monitoring

   Central 1 has been advised by Payments Canada that TD Bank is experiencing system issues that are impacting their ability to post AFT credits to their client's accounts. No ETA has been provided at this time. We will provide another update at 2 pm PT (5 pm ET) or sooner if information is made available to us. Central 1 – [email protected] – 1.888.889.7878 (press 1)

2. 2026年7月6日 UTC 21:08monitoring

   Central 1 has received an update from Payments Canada that TD Bank is making progress with their internal system issues. The estimated time of resolution is 6:30 pm PT (9:30 pm ET). They expect to have all the transactions posted at that time. We will provide another update by 7 am PT (10 am ET) tomorrow, July 7, or sooner if we receive further information before then.

3. 2026年7月7日 UTC 11:29resolved

   Payments Canada has confirmed that TD has resolved its internal issue and that all impacted AFT payments have been successfully posted to the recipient accounts. Central 1 – [email protected] – 1.888.889.7878 (press 1)

1. 2026年7月3日 UTC 18:32identified

   Central 1 has been advised that the EDI Bill Payment files from BNS, dated June 26 and June 29, have not been processed. Central 1 is actively working with BNS to have the missing files resent and processed as quickly as possible. We will provide our next update at 2:00 p.m. PT (5:00 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

2. 2026年7月3日 UTC 18:57resolved

   Central 1 has successfully received the previously missing EDI Bill Payment files dated June 26 and June 29. Processing of these files is scheduled for this evening's bill payment processing cycle. Central 1 - [email protected] - 1.888.889.7878, press 1

1. 2026年6月30日 UTC 20:54investigating

   We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App. Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS. Members can continue to access the service by manually entering their card number and password if their saved login is unavailable. Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution. [email protected] - 1.888.889.7878 (option 2)

2. 2026年7月8日 UTC 14:34investigating

   We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected. Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time. While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix. Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available. [email protected] - 1.888.889.7878 (option 2)

1. 2026年6月29日 UTC 15:06identified

   Credit unions have confirmed that the cash ordering domination drop-down remains blank even after using a fresh browser when placing an order. If your order is urgent, please use the ServiceNow cash ordering form. Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press

2. 2026年6月29日 UTC 17:07identified

   Organizations continue to experience issues with cash ordering. The drop-down menu remains blank, even when using a fresh browser during order placement. If your order is urgent, please submit it using the ServiceNow cash ordering form. Our supplier is currently investigating the issue, and we will provide an update by 1:00 p.m. PT \4:00 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press

3. 2026年6月29日 UTC 19:53monitoring

   RBC has implemented a fix for the cash ordering denomination drop-down issue. Some users have reported success in selecting denominations after closing all browser sessions and opening a new browser before placing their order. However, other users continue to experience issues with the application. If your order is urgent, please submit it using the ServiceNow Cash Ordering Form. We will provide our next update by 7:00 a.m. PT / 10:00 a.m. ET tomorrow. Central 1 - [email protected] - 1.888.889.7878, press

4. 2026年6月30日 UTC 14:08resolved

   RBC and additional testing with several credit unions have confirmed that the denomination drop-down menu is now displaying currencies correctly. If your credit union continues to experience issues with the cash ordering system, please have affected users clear their browser history, then try again. Should the issue persist, please contact Central 1 Support for further assistance. Central 1 - [email protected] - 1.888.889.7878, press

1. 2026年6月29日 UTC 14:18investigating

   Central 1 is aware that the cash ordering domination drop-down is blank in the application when placing an order. If your order is urgent, please use the ServiceNow cash ordering form. Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press

2. 2026年6月29日 UTC 14:27resolved

   RBC has confirmed that this incident is now resolved. To get the denominations to appear in the application's drop-down, you need to close all current browser sessions and reopen a fresh session. Please contact us if you have any further issues with the Cash Ordering application. Central 1 - [email protected] - 1.888.889.7878, press

1. 2026年6月25日 UTC 19:12resolved

   PPJV (the service provider for most credit unions in Alberta, Saskatchewan, and Manitoba) experienced internal AFT system issues and was unable to send Central 1 AFT files since the second exchange yesterday (June 24, 2026). Central 1 has now received all the missing AFT files, and they will be processed in the next exchange at 3 p.m. PT (6.p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

1. 2026年6月25日 UTC 18:36monitoring

   Central 1 has been advised that Manitoba Hydro experienced internal technical issues which have resulted a delay in applying bill payments made on June 9, 12, 13, 14 and 15. The issue is expected to be resolved today and the payments will be applied to the clients' accounts tomorrow. Customers can reach out to Manitoba Hydro's Customer Engagement Center at 204-480-5900. Central 1 is actively working with the biller and will provide another update once we have confirmation all bill payments have been posted. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

2. 2026年6月26日 UTC 15:36resolved

   Manitoba Hydro has confirmed all delayed payments have now been applied effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

1. 2026年6月24日 UTC 13:17identified

   Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available. Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file. We will provide an update by 10:00 a.m. PT (1:00 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

2. 2026年6月24日 UTC 13:36resolved

   The AIBC0624 file is now available in your organization's FTP folder. Central 1 - [email protected] - 1.888.889.7878, press 1

1. 2026年6月18日 UTC 18:51resolved

   Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc. At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July. We appreciate your understanding and cooperation. If you have any urgent concerns, please feel free to contact the bill payment tracing department at [email protected].

1. 2026年6月17日 UTC 16:20investigating

   Some clients may be missing their Unqualified clearing items for June 16. We are actively investigating the matter. We will provide the next update by 11 am PT (2 pm ET) with the latest information. Central 1 – [email protected] – 1.888.889.7878 (press 1)

2. 2026年6月17日 UTC 18:13investigating

   We are continuing to investigate this issue. An update will be provided by 12 pm PT (3 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)

3. 2026年6月17日 UTC 19:08identified

   We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible. Another update will be provided by 1:30 pm PT (4:30 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)

4. 2026年6月17日 UTC 19:34resolved

   The Unqualified clearing items for June 16 are now available on the FTP server.

1. 2026年6月5日 UTC 17:18investigating

   We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process. Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available. [email protected] - 1.888.889.7878 (option 2)

2. 2026年6月10日 UTC 22:17investigating

   We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message. Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. [email protected] - 1.888.889.7878 (option 2)

3. 2026年6月15日 UTC 17:57investigating

   All impacted payments have now been returned to members through the standard payments return process. We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected. A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agility will re-enable the production connection to restore service. We will continue to provide updates as we move toward resolution. [email protected] - 1.888.889.7878 (option 2)

4. 2026年6月16日 UTC 22:30resolved

   Service for International Transfers in Forge has been restored and is now operating normally. The fix was successfully deployed, and Agility has re-enabled the production connection. All previously impacted payments were returned to members, and new transfers are now processing as expected. We will continue to monitor the service to ensure stability. Thank you for your patience. [email protected] - 1.888.889.7878 (option 2)