Cisco Meraki 中断历史

1. 2026年8月5日 UTC 23:44investigating

   We are aware of an issue affecting Dashboard that may be causing pages not to load for some customers. At this time, device connectivity and user data remain unaffected. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.

2. 2026年8月5日 UTC 23:58monitoring

   Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

3. 2026年8月6日 UTC 00:24monitoring

   We are continuing to monitor for any further issues. All systems are operating as expected right now.

4. 2026年8月6日 UTC 01:48resolved

   This incident has been resolved.

1. 2026年7月15日 UTC 17:43identified

   我们知道,一些客户可能从生成Snapshot相机API端点(接收内部认证错误)收到失败的响应. 我们的小组正在积极调查并查明这一问题.

2. 2026年7月15日 UTC 19:11resolved

   我们的团队成功地缓解了影响客户的问题。 经证实,生成Snapshot相机API端点正按预期反应. 如果您仍有问题,请联系客户支持.

自动翻译自官方事件更新。

1. 2026年6月23日 UTC 23:44investigating

   We are aware that API requests are failing for many customers.  Our teams are investigating the issue now, and we'll provide an update as soon as we know more.

2. 2026年6月24日 UTC 00:24monitoring

   The issue was determined to be a routine infrastructure version upgrade that had an unexpected side-effect. Teams are in the process of rolling back the infrastructure to the last known-good version. We continue to monitor systems to confirm API calls are being responded to as expected.

3. 2026年6月24日 UTC 00:39resolved

   The issue with API responses has been Resolved.  If you continue to see issues with failed API calls, please reach out to Customer Support.

1. 2026年6月12日 UTC 03:20investigating

   We are aware of an issue affecting Dashboard that may be causing some pages to display incorrectly for some customers. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.

2. 2026年6月12日 UTC 04:03monitoring

   Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

3. 2026年6月12日 UTC 06:01resolved

   This incident has been resolved.

1. 2026年5月21日 UTC 11:42identified

   We have identified an issue currently whereby some customers are unable to make changes in the Cisco Meraki dashboard. Our teams are currently actively working to resolve this issue. As a workaround to avoid this issue please review addresses populated on devices in your dashboard based on the invalid characters shown in the error message received when attempting to save.

2. 2026年5月21日 UTC 13:43monitoring

   Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.

3. 2026年5月21日 UTC 14:10resolved

   This incident has been resolved.

1. 2026年5月1日 UTC 18:15investigating

   We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices. We are actively triaging the issue, and will post an update when we know more.

2. 2026年5月1日 UTC 18:34monitoring

   Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.

3. 2026年5月1日 UTC 23:14resolved

   Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved.  All systems are now operating normally.  If you continue to see issues, please contact Meraki Customer Support.

1. 2026年4月28日 UTC 16:10investigating

   We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices.  We are actively triaging the issue, and will post an update when we know more.

2. 2026年4月28日 UTC 17:41monitoring

   Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems

3. 2026年4月28日 UTC 19:19resolved

   Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved.  All systems are now operating normally.  If you continue to see issues, please contact Meraki Customer Support.

1. 2026年4月14日 UTC 19:11investigating

   We are aware of an issue where emails sent to Meraki support are bouncing. If you need to contact Meraki support, please call in to any of our hotlines or provide case updates through the Support Center of the Meraki Dashboard For information on our different regional hotlines, please visit meraki.cisco.com/meraki-support/overview/

2. 2026年4月14日 UTC 19:22monitoring

   A fix has been implemented and we are monitoring the results

3. 2026年4月14日 UTC 19:28resolved

   This incident has been resolved.

1. 2025年12月15日 UTC 18:09identified

   We are aware that some customers are having issues with Meraki cloud authentication, device to cloud connectivity and similar cloud services which rely on live network telemetry. Our engineers are actively working on remediating these issues.

2. 2025年12月15日 UTC 19:24monitoring

   A mitigation is in place that has restored normal functionality. Our engineering teams continue to monitor this solution to confirm correct behavior.

3. 2025年12月15日 UTC 21:15resolved

   This incident is now resolved. All systems should be operating normally at this time. If you continue to experience issues, please feel free to contact Customer Support.

1. 2025年10月20日 UTC 15:08investigating

   We are currently experiencing issues connecting to the Support team via phones. Our team is actively working on this. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage".

2. 2025年10月20日 UTC 16:45monitoring

   We are actively monitoring the situation related to issues connecting to the Support team via phone. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

3. 2025年10月20日 UTC 21:38monitoring

   We are continuing to monitor the situation related to issues connecting to the Support team via phone, with indications that the service is recovering. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

4. 2025年10月21日 UTC 01:07resolved

   The issues connecting to the Support team via phone are now resolved. Thank you for your patience.

1. 2025年10月15日 UTC 19:46investigating

   We are currently experiencing issues connecting to the Support team via phone. Our team is actively working to resolve this as quickly as possible. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible. We appreciate your patience and understanding as we work to restore full service.

2. 2025年10月15日 UTC 21:49monitoring

   The issue involving customers being unable to reach our support team via phone has been resolved. We are actively monitoring the situation but if you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible. We appreciate your patience and understanding as we work to restore full service.

3. 2025年10月15日 UTC 22:31resolved

   The issue involving customers being unable to reach our support team via phone has been resolved. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible.

1. 2025年10月8日 UTC 18:57monitoring

   We are aware that some customers using MX (firewall) devices may be experiencing issues with DDNS. We have pinpointed the source of the issue, and are in the process of rolling out a mitigation.

2. 2025年10月8日 UTC 20:17resolved

   The mitigation for the earlier MX (firewall) DDNS issues has been fully propagated and verified. Normal DDNS functionality has been restored to all MX (firewall) devices. If you continue to have issues, please contact Meraki Customer Support.

1. 2025年10月1日 UTC 20:52investigating

   We are currently investigating an issue causing slower load times and intermittent timeout errors when accessing dashboard pages for organizations with subscription-based licensing. Affected users may encounter delays or receive timeout messages when loading these pages. Organizations using other licensing models are not impacted. We are actively working to resolve the issue and will provide updates as more information becomes available.

2. 2025年10月1日 UTC 21:41monitoring

   The underlying cause of increased load times and intermittent timeouts for dashboard pages in subscription-based organizations has been identified. We have implemented changes to improve system performance, and impacted users should now see normal load times. We are closely monitoring the system to ensure stability. Further updates will be provided as we work toward a permanent resolution.

3. 2025年10月1日 UTC 22:41resolved

   The recent issue causing slow load times and intermittent timeouts for dashboard pages in subscription-based organizations has been resolved. System performance has returned to normal, and all affected services are operating as expected. If you continue to experience any issues, please contact our support team for further assistance.

1. 2025年7月15日 UTC 16:47identified

   Due to unforeseen congestion in communications proxies that serve the Campus Gateway and subset of Catalyst switches running in IOS-native mode, we are seeing a degradation in cloud connectivity. For Campus Gateway, connected Access Points previously configured and operating are unaffected. For some customers, this has resulted in issues connecting to their Campus Gateways or Catalyst switches to monitor or manage devices. Our engineers are aware of the problem, and are actively working towards a solution.

2. 2025年7月15日 UTC 18:11resolved

   Our engineering teams have implemented changes to mitigate the impact of the previously-reported communications issues. Our teams consider this issue resolved at this time. If you continue to have issues, please reach out to Meraki Customer Support.

1. 2025年4月21日 UTC 23:29investigating

   We are aware that a subset of newly added devices are having issues connecting to the Cisco Meraki Dashboard. Devices already online and connected should not be experiencing any impact. Our teams are actively investigating the issue.

2. 2025年4月22日 UTC 01:27identified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

3. 2025年4月22日 UTC 02:11monitoring

   Our teams have deployed a fix and all services should be restored now. We are continuing to monitor the situation.

4. 2025年4月22日 UTC 03:15resolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Cisco Meraki Support.

1. 2025年4月17日 UTC 09:30investigating

   We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

2. 2025年4月17日 UTC 12:50investigating

   We are continuing to investigate this issue. We will provide the next update as soon as more information becomes available.

3. 2025年4月17日 UTC 13:08identified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

4. 2025年4月17日 UTC 16:24monitoring

   Our teams have deployed a fix and regular service is now restored. We are continuing to monitor the situation.

5. 2025年4月17日 UTC 16:50resolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

1. 2025年4月16日 UTC 11:27investigating

   We are aware that some customers are experiencing Meraki MX reboots, and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

2. 2025年4月16日 UTC 12:45identified

   We have identified that a subset of devices running IPS/IDS are experiencing unexpected reboots. We are working on a remediation plan to restore device stability.

3. 2025年4月16日 UTC 13:54identified

   A mitigation is being deployed to our systems and we are continuing to monitor the results. Your MX device may experience a further onetime reboot now during this remediation.

4. 2025年4月16日 UTC 14:44monitoring

   We have deployed a fix and services are restored. We will continue to monitor the situation. Please reach out to Meraki Support if you continue to experience unexpected MX reboots.

5. 2025年4月16日 UTC 17:16resolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

1. 2025年4月1日 UTC 03:12investigating

   We are investigating an issue with the Client Details Page that is impacting some users. Switching to the old version of the page should allow the page to load and can be used as a workaround in the meantime.

2. 2025年4月1日 UTC 07:58identified

   We have identified the cause of the issue, and our teams are actively working on putting mitigation in place. Please continue using the old version of the page as a workaround in the meantime.

3. 2025年4月1日 UTC 11:54identified

   We have identified a fix for this issue. It is currently going through vigorous testing before being deployed to our systems. Please continue using the old version of the page as a workaround in the meantime.

4. 2025年4月1日 UTC 12:19monitoring

   Our teams are in the process of rolling out a mitigation to the Meraki Cloud. Some customers may have already regained access to the Clients Details page. These efforts are active, and ongoing.

5. 2025年4月1日 UTC 13:25investigating

   We are investigating further performance issues with the Client Details Page since a fix was deployed that is impacting some users. Switching to the old version of the page should avoid these issues and can be used as a workaround in the meantime.

6. 2025年4月1日 UTC 14:18identified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses. Please continue using the old version of the page as a workaround in the meantime.

7. 2025年4月1日 UTC 16:34monitoring

   Our teams are in the process of rolling out a mitigation to the Meraki Cloud. These efforts are active and ongoing.

8. 2025年4月1日 UTC 20:24resolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

1. 2025年1月3日 UTC 22:30investigating

   We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.

2. 2025年1月3日 UTC 22:36identified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

3. 2025年1月3日 UTC 22:40monitoring

   We have deployed a fix and regular service is now restored. We will continue to monitor the situation. Please reach out to Meraki Support if you are still experiencing a service interruption.

4. 2025年1月3日 UTC 22:52resolved

   This incident is now resolved. We are sorry for any interruption to your service.

1. 2024年11月19日 UTC 10:50investigating

   We are aware that creating video exports for MV camera deployments is currently failing for some customers. Our teams are actively investigating the issue.

2. 2024年11月19日 UTC 11:46identified

   We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.

3. 2024年11月19日 UTC 13:49monitoring

   A mitigation has been deployed to our systems and we are continuing to monitor the results.

4. 2024年11月19日 UTC 14:55resolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.