ClassLink 中断历史

1. 2026年10月8日 UTC 18:11identified

   Google已经开始分阶段推出更新的ChromeOS(154和150版本的报告),从10月6日开始,预计将于10月20日到达所有设备. 我们已经确认,这个更新会导致一些 ClassLink 登录尝试返回 401 个错误 。 ** 受影响者:** 已经收到Google更新150-156的设备上的用户. 并不是每个登录都受到影响。 对于Google是身份提供者的地区,这个错误可以阻止用户在设备上签名. ** 工作情况:** 如果用户看到401出错,请刷新页面或重新启动设备并再次尝试签名. 这在大多数情况下解决了这个问题。 ** 下一步:** ClassLink工程已经查明了原因,并正在开发一个固定方案,我们预计不迟于10月9日星期五就绪。 我们将更新这一页,当固定装置部署完毕,或者如果有任何变化,则更早。 我们为干扰道歉 并感谢你的耐心 如果工作轮盘不能解决问题,请联系ClassLink Support.

2. 2026年10月9日 UTC 17:24resolved

   这个问题在签署收到Google更新150,154,155或156的设备时造成间歇性401出错,似乎已经解决. 受影响装置上的签字现已按预期完成。 如果您或您的用户继续遇到401个错误,请联系 ClassLink Support,以便我们立即调查. 谢谢你的耐心 在我们工作期间.

自动翻译自官方事件更新。

1. 2026年7月2日 UTC 12:08investigating

   我们正在调查关于影响用户登录的间歇性问题的报告。 我们的团队正在积极努力查明原因。 一旦获得更多信息,我们将立即将最新情况张贴在此.

2. 2026年7月2日 UTC 13:07monitoring

   他的问题导致间歇性登录问题 已经纠正。 我们正在继续监测局势,以确保稳定。 一旦我们相信这个问题已经完全解决,我们将公布另一份最新情况.

3. 2026年7月2日 UTC 13:07identified

   我们发现这个问题给用户造成间歇性登录问题. 我们的团队正在积极寻找解决办法。 一旦获得更多信息,我们将立即将最新情况张贴在此.

4. 2026年7月2日 UTC 14:05resolved

   造成间歇登录问题的问题已经解决. 登录功能恢复正常. 谢谢你的耐心.

自动翻译自官方事件更新。

1. 2026年7月2日 UTC 12:07investigating

   我们正在调查关于影响用户登录的间歇性问题的报告。 我们的团队正在积极努力查明原因。 一旦获得更多信息,我们将立即将最新情况张贴在此.

2. 2026年7月2日 UTC 12:32identified

   我们发现这个问题给用户造成间歇性登录问题. 我们的团队正在积极寻找解决办法。 一旦获得更多信息,我们将立即将最新情况张贴在此.

3. 2026年7月2日 UTC 12:42monitoring

   他的问题导致间歇性登录问题 已经纠正。 我们正在继续监测局势,以确保稳定。 一旦我们相信这个问题已经完全解决,我们将公布另一份最新情况.

4. 2026年7月2日 UTC 13:22resolved

   造成间歇登录问题的问题已经解决. 登录功能恢复正常. 谢谢你的耐心.

自动翻译自官方事件更新。

1. 2026年6月1日 UTC 13:14investigating

   Users are experiencing issues logging into LaunchPad. We are currently investigating and will provide an update as soon as possible.

2. 2026年6月1日 UTC 13:27investigating

   We are continuing to investigate this issue.

3. 2026年6月1日 UTC 14:31identified

   We believe we have identified the issue and are working on a resolution.

4. 2026年6月1日 UTC 15:24monitoring

   We believe we have identified and resolved the issue. We will continue to monitor the ensure the issue is fully resolved.

5. 2026年6月1日 UTC 15:41resolved

   This incident has been resolved.

1. 2026年5月19日 UTC 12:44investigating

   We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.

2. 2026年5月19日 UTC 15:06identified

   We have identified the issue and we are working on implementing a fix for the DUO authentication errors.

3. 2026年5月19日 UTC 20:42identified

   Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.

4. 2026年5月20日 UTC 11:32monitoring

   The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.

5. 2026年5月20日 UTC 13:41resolved

   The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.

1. 2026年4月10日 UTC 12:44investigating

   We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.

2. 2026年4月10日 UTC 12:55investigating

   *Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.

3. 2026年4月10日 UTC 14:56identified

   We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.

4. 2026年4月10日 UTC 19:37monitoring

   A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.

5. 2026年4月10日 UTC 20:18resolved

   This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.

1. 2026年2月18日 UTC 22:06resolved

   At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 2026年1月20日 UTC 16:51investigating

   We are currently experiencing an issue with ClassLink LaunchPad logins and within MyApps. We are aware of the issue and are actively investigating the issue.

2. 2026年1月20日 UTC 17:08monitoring

   All services should be restored. We are currently monitoring the situation.

3. 2026年1月20日 UTC 17:29resolved

   This incident has been resolved.

1. 2026年1月9日 UTC 12:24investigating

   We are currently experiencing elevated errors with the SAML IdP. Our team is actively investigating and will provide updates as more information becomes available.

2. 2026年1月9日 UTC 14:52monitoring

   A fix has been implemented for the issue related to the SAML IdP and we are monitoring the results.

3. 2026年1月9日 UTC 15:01monitoring

   We are continuing to monitor for any further issues.

4. 2026年1月9日 UTC 17:02resolved

   This incident has been resolved.

1. 2025年10月27日 UTC 22:06investigating

   We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.

2. 2025年10月27日 UTC 22:24monitoring

   We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability. Thank you for your patience while we worked to resolve this.

3. 2025年10月27日 UTC 22:44resolved

   This incident has been resolved.

1. 2025年10月20日 UTC 11:14investigating

   Amazon AWS, a service that integrates with ClassLink, is currently experiencing an issue affecting users in the US-East region. This outage may impact users’ ability to log in to ClassLink. Our team is actively monitoring the situation and will share updates as they become available.

2. 2025年10月20日 UTC 11:38identified

   Amazon AWS has identified the root cause of the issue. Services, such as signing into ClassLink, may slowly start functioning as expected again. ClassLink is currently monitoring the situation.

3. 2025年10月20日 UTC 12:36monitoring

   We are aware of an ongoing AWS service disruption that is impacting signing in to ClassLink. AWS has reported substantial improvement in one of the affected Availability Zones and is working to apply the fix across remaining zones. We are closely monitoring the situation and will continue to provide updates as AWS implements full recovery.

4. 2025年10月20日 UTC 15:28monitoring

   We continue to experience issues scaling our services due to an ongoing AWS outage affecting multiple systems. According to AWS, the problem originated within the EC2 internal network. Our team remains actively engaged with AWS as they work to identify and implement mitigations. We will continue to provide updates as more information becomes available. At this time, we do not have an ETA of when services will be restored. Thank you for your continued patience as we monitor and respond to this issue.

5. 2025年10月20日 UTC 17:50monitoring

   AWS continues to work on mitigating network issues that are affecting multiple services, including those used by ClassLink. They are validating a fix for EC2 instance launch failures and plan to deploy it to the first Availability Zone once it has been confirmed safe to do so. While progress is being made, we are still unable to fully scale our services at this time. We remain in close contact with AWS as they implement recovery steps and will provide another update once more information becomes available. Thank you for your patience as we continue to monitor this situation closely.

6. 2025年10月20日 UTC 19:46monitoring

   We are seeing significant recovery across most ClassLink services following the AWS outage. However, some SAML 1.0 applications and console are still experiencing issues. Our team is actively investigating and working toward full restoration. We will continue to monitor the situation closely and provide additional updates as more information becomes available. Thank you for your continued patience.

7. 2025年10月20日 UTC 22:01monitoring

   All ClassLink services have been restored. We will continue to monitor over the next hour to ensure all services remain fully operational.

8. 2025年10月21日 UTC 00:04resolved

   All ClassLink services have been restored and are fully operational.

1. 2025年9月18日 UTC 15:41investigating

   Google, which is used by some to login to ClassLink, is currently experiencing an outage. This is primarily impacting Chromebooks. We will let you know when this issue is resolved by Google.

2. 2025年9月18日 UTC 16:14monitoring

   Google has identified the cause of the issue and pushed a fix out at 11:30am EST. We are continuing to monitor the situation.

3. 2025年9月18日 UTC 16:46resolved

   This issue should now be resolved. For further details and ongoing updates from Google, please view their incident report here: https://www.google.com/appsstatus/dashboard/incidents/5V5yK8N8heBKnmdqS1eW

1. 2025年8月18日 UTC 12:39resolved

   ClassLink experienced intermittent login issues. The issue was quickly identified, and all login and SSO functionality has been successfully restored.

1. 2025年8月8日 UTC 11:54investigating

   We've received reports that users are unable to access LaunchPad. We are working to remedy and monitor the situation.

2. 2025年8月8日 UTC 12:15monitoring

   Login functionality has been restored, and we are monitoring the system. Thank you for your patience.

3. 2025年8月8日 UTC 12:42resolved

   Login functionality has been fully restored.

1. 2025年7月15日 UTC 14:58investigating

   We're investigating an issue where some password locker applications are returning an "Invalid Application" error message upon launch.

2. 2025年7月15日 UTC 16:31identified

   The issue has been identified, and a fix is being implemented.

3. 2025年7月15日 UTC 19:56monitoring

   A fix has been implemented. We are monitoring password locker functionality.

4. 2025年7月15日 UTC 20:20resolved

   This incident has been resolved.

1. 2025年4月11日 UTC 12:32investigating

   We've received reports that some users are unable to log in to ClassLink via Google or Entra. We are currently investigating.

2. 2025年4月11日 UTC 13:10identified

   We have identified the issue and have determined some Google-integrated districts were affected. All Entra and Active Directory integrations were not impacted. We are currently implementing a resolution.

3. 2025年4月11日 UTC 13:43monitoring

   A fix has been implemented. We are continuing to monitor all Google logins.

4. 2025年4月11日 UTC 15:47resolved

   This incident has been resolved.

1. 2025年2月5日 UTC 17:18investigating

   ClassLink is aware of an issue where folders have been renamed. While this does not impact overall system functionality, our developers are actively working on a resolution. We appreciate your patience and will provide updates as soon as possible.

2. 2025年2月5日 UTC 17:20investigating

   We are continuing to investigate this issue.

3. 2025年2月5日 UTC 18:30identified

   We identified an issue with a recent update that caused some folders to be renamed. The update has been reverted, and we are actively restoring folder names. This process will be completed tonight. Thank you for your patience!

4. 2025年2月5日 UTC 23:21resolved

   Folder names have been restored. However, there is a small percantage of folders that need to be addressed - additional instructions will be provided to those impacted.

1. 2025年1月6日 UTC 15:13identified

   A subset of users are experiencing intermittent issues with group sync which can cause login issues into LaunchPad. Our teams have identified the issue and are actively working on a fix.

2. 2025年1月6日 UTC 15:49identified

   We have identified a fix for the issue and its impact is extremely limited. Due to its nature, the fix will be implemented after hours to minimize disruption. We apologize for the inconvenience.

3. 2025年1月7日 UTC 00:47monitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年1月7日 UTC 01:22resolved

   The issue affecting group sync and subsequent logins has been resolved. Thank you for your continued patience.

1. 2024年12月5日 UTC 16:26investigating

   We’re investigating an issue that is limited in scope to the roster server, which may have caused a small percentage of imports to fail or report. There is no impact to users and launchpad and single sign on continue to work as expected.

2. 2024年12月5日 UTC 16:45monitoring

   The issue has been addressed. Import functionality has been restored for all servers, and we are monitoring the results.

3. 2024年12月5日 UTC 18:09resolved

   This issue has been resolved.

1. 2024年11月30日 UTC 14:47investigating

   A LaunchPad login issue has been identified affecting a subset of customers. Users may receive a 410 Error message when attempting to log in to ClassLink with their active directory credentials. We are investigating and will post updates as soon as possible.

2. 2024年11月30日 UTC 15:03monitoring

   The issue has been addressed. Login functionality has been restored, and we are monitoring the results.

3. 2024年11月30日 UTC 15:10resolved

   This incident has been resolved.