Clearsale 中断历史

1. 2026年9月14日 UTC 20:41investigating

   目前我们正面临一个影响Shoppify eCommerce平台订单整合的问题。 因此,一些新下发的订单可能会被延迟或可能与下游系统不正确同步. 我们的技术小组正在积极调查这一问题并努力尽快恢复正常服务。 一旦获得更多信息,我们将提供进一步的最新资料。 我们为任何不便表示歉意并感谢你的耐心.

2. 2026年9月15日 UTC 02:45resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年9月10日 UTC 13:41investigating

   我们目前正在调查影响API账户的事件,这正在影响将订单纳入我们数据库的过程。 因此,一些订单可能会在下游系统中的处理,同步,或成功注册方面出现延误. 我们的团队正在努力尽快恢复正常服务.

2. 2026年9月10日 UTC 14:03resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年8月14日 UTC 16:25investigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 2026年8月14日 UTC 16:54resolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 2026年8月13日 UTC 18:17investigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 2026年8月13日 UTC 18:35investigating

   We are continuing to investigate this issue.

3. 2026年8月13日 UTC 19:16resolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 2026年7月28日 UTC 14:46investigating

   目前在更新Shopify订单状况方面,我们正面临不稳定。 我们的技术小组正在积极分析并解决这一问题,以尽快恢复正常业务.

2. 2026年7月28日 UTC 16:05resolved

   我们高兴地通知你,我们的技术小组已经处理了这个问题,该申请现在正常运行。 如果问题再次出现,请通过电子邮件联系我们的支援小组,地址是[email protected]

自动翻译自官方事件更新。

1. 2026年6月17日 UTC 14:10investigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 2026年6月17日 UTC 14:13investigating

   We are continuing to investigate this issue.

3. 2026年6月17日 UTC 14:39monitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 2026年6月17日 UTC 18:06resolved

   This incident has been resolved.

1. 2026年1月15日 UTC 17:45investigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 2026年1月15日 UTC 20:33investigating

   This incident has been resolved.

3. 2026年1月15日 UTC 20:33resolved

   This incident has been resolved.

1. 2025年12月18日 UTC 19:12resolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 2025年10月29日 UTC 18:04investigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 2025年10月29日 UTC 21:55resolved

   The Client Portal is back online.

1. 2025年10月14日 UTC 23:04investigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 2025年10月15日 UTC 01:19resolved

   This incident has been resolved.

1. 2025年6月16日 UTC 14:23identified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 2025年6月16日 UTC 15:48resolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 2025年5月9日 UTC 13:11investigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 2025年5月9日 UTC 13:18investigating

   The problem was solved.

3. 2025年5月9日 UTC 13:18resolved

   This incident has been resolved.

1. 2025年3月31日 UTC 13:58identified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 2025年3月31日 UTC 15:39resolved

   This incident has been resolved.

1. 2025年3月13日 UTC 20:24resolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 2025年2月12日 UTC 18:23identified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 2025年2月12日 UTC 18:24identified

   We are continuing to work on a fix for this issue.

3. 2025年2月12日 UTC 19:15resolved

   This incident has been resolved.

1. 2025年2月11日 UTC 16:59investigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 2025年2月11日 UTC 17:30resolved

   Our technical team has already normalized the problem accessing the Client Portal tool