Click 中断历史

1. 2026年10月27日 UTC 15:34investigating

   亲爱的点击客户 我们想提请大家注意一个潜在的问题, 影响用户尝试登录 iPhones 和 iPads 运行 iOS 或 iPadOS 27 或更高。 请审查以下详细情况,并采取所建议的预防措施,直至另行通知。 iPhone和iPads上的症状用户无法登录到 ClickMobile 。 在输入用户名并点击“Next”后,应用程序显示“未能从MT接收数据”。 同一账户在其他设备上有效。 影响 这个问题似乎会影响iPhones和iPads运行iOS或iPadOS 27或更高. 更多的设备在更新时可能会受到影响. 原因 我们正在调查点击移动iOS登录流量与iOS/iPadOS 27及以上之间可能存在的不兼容性。 原因尚未确认。 工作周边 还没有确认工作。 我们建议顾客在接到进一步通知之前不要将iPhone或iPads更新到iOS/iPadOS 27或更高. 在未更新的设备上能够签名的用户可以同时使用. 今后的步骤 如果您受到影响,请联系设备模型支持,iOS/iPadOS版本,ClickMobile应用版本,以及受影响的用户数量. 如果可以收集, 设备日志会有帮助 。 等病因得到确认或有解决办法后,我们将公布进一步的最新情况。 我们为不方便而道歉。 在这个问题得到解决之前,我们将不讨论这一事件。 谢谢 点击支持

2. 2026年10月27日 UTC 15:36investigating

   我们正在继续调查这一问题.

自动翻译自官方事件更新。

1. 2026年10月14日 UTC 16:21identified

   亲爱的顾客 我们发现了一个影响 ClickMobile 在Android设备的问题。 症状: 用户无法登录到 ClickMobile Android app, 并且看到错误“ 服务器无法使用; 请稍后再试 ” 。 原因 : 最近的Android系统WebView更新(155及以上版本)与ClickMobile登录流不相容. WebView 154上或更早的设备不受影响. WebView通过Google Play Store自动更新,因此随着时间的推移,更多的设备可能会受到影响. 工作周边 1. 转到设置 > Apps,启用"显示系统应用",然后选择Android System WebView > 三点菜单 > "Uninstall更新". 确认版本低于155. 2. 在Play Store中,打开Android系统WebView页面 > 三点菜单,并关闭"Enable auto更新". 3. 完全关闭 ClickMobile(从最近的应用程序中擦去),然后重新打开并签名。 以固定方式更新的应用程序 : 最新的"ClickMobile"应用软件可以解决这个问题,但尚未完成全面测试. 如果您想尝试该应用程序, 请联系支持请求 。 我们将在一般情况下提供另一个最新情况。 温暖的问候, 点击支持

2. 2026年10月16日 UTC 09:57resolved

   亲爱的客户 我们高兴地通知您,现在在Google Play Store上可以找到一个新的版本的 ClickMmobile app. 此发布解决了“ 服务器无法使用; 请稍后再试 ” 。 有些用户所经历的错误 。 对于在β程序注册的用户:请从β版本中取消注册,并允许一些时间让出产发布为您设备提供. 一旦出现,你可以从Play Store下载并安装. 我们对这个问题可能造成的任何不便表示诚挚的歉意。 谢谢你的耐心和理解。 温暖的问候, 点击软件支持

自动翻译自官方事件更新。

1. 2026年9月24日 UTC 03:16investigating

   亲爱的客户 我们正在调查可能的可用性问题,我们的外勤事务边缘服务很紧凑,任务可能无法在综合调查中看到。 我们正在积极调查,一旦解决,我们将立即与你联系。 我们为任何不便而道歉。 温和的, 库马尔·尼特什

2. 2026年9月24日 UTC 06:40identified

   亲爱的客户 我们查明了影响我们外勤事务边缘服务的业绩问题。 我们正在努力恢复服务,并将在获得信息后提供信息。 我们赞赏你耐心地努力解决这一问题。 问题解决之前我们会随时通知你 点击软件支持

3. 2026年9月24日 UTC 07:09resolved

   亲爱的客户 影响外勤事务边缘服务的问题现已解决。 我们对此可能造成的不便感到遗憾。 保证你的成功是我们在 Salesforce 的首要任务, 我们已开始进行根源分析,一旦完成,将登入这一事件记录。 谢谢你的耐心 点击支持

4. 2026年10月7日 UTC 10:18postmortem

   此事件的根由分析报告如下: [RCA - 2026年9月24日 - FSE PROD] (https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incent-9月-24-2026) (中文(简体) ). 此链接需要登录以点击访问客户社区 。 请用电子邮件[[email protected]](mailto:[email protected])查询,如果您是Click的现有客户/合作伙伴,需要帮助进入我们的客户社区门户.

自动翻译自官方事件更新。

1. 2026年9月2日 UTC 09:19investigating

   亲爱的客户 我们正在调查一个使用 ClickSoftware 社区门户的可用性问题, 这可能影响到创建新案件或访问现有案件。 同时,请在[email protected]与我们联系任何新案件或现有案件沟通。 我们正积极研究一个决议,一旦确定,将尽快更新. 我们为不方便而道歉。 谢谢 销售力量支助

2. 2026年9月2日 UTC 10:25investigating

   亲爱的客户 谢谢你的耐心 我们已查明影响ClickSoftware社区门户的可用性问题,并正积极努力争取解决。 请注意,这一问题的影响有限,并非所有客户都会受到影响。 请联系[email protected],以获得任何新的或现有案件联系的协助。 随着我们朝着全面解决的方向迈进,我们将继续提供最新情况。 我们感谢你的理解和耐心。 谢谢 销售力量支助

3. 2026年9月2日 UTC 13:10resolved

   亲爱的客户 我们高兴地通知您,影响 ClickSoftware 社区门户的可用性问题现在已经解决了. 您应该能够创建新案件 并像往常一样访问现有案件。 感谢你的耐心和理解 当我们通过这项工作。 如果你继续经历任何问题,请不要犹豫与我们联系[email protected]. 我们感谢你继续信任我们的支持。 谢谢 销售力量支助

自动翻译自官方事件更新。

1. 2026年5月6日 UTC 11:28resolved

   Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support

1. 2026年4月4日 UTC 14:08resolved

   Dear Click Customer, This is to inform you that at 3:30 AM UTC on April 4, our monitoring systems identified that some Field Service Edge platform Agents on the EU Production POD had become idle. We recommend that you please confirm whether your Agents are running as expected. If not, kindly restart your Agents. Please note that this action cannot be performed by our Support Engineers. If you find that your Agent(s) do not restart as expected, please open a Support Case. Our engineering team will review and attempt to determine the reason that the Agents stopped earlier today. We intend to provide an update within the next few days. In the meantime, our monitoring will continue to ensure that the Agents remain functional. Thank You, Click Support

2. 2026年5月4日 UTC 09:37postmortem

   Root Cause Analysis Report for this incident is available here: [RCA - April 4, 2026 - FSE EU PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-4-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2026年1月31日 UTC 23:30resolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 & NA03 for February 01, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 08, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 2026年1月23日 UTC 15:37resolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 for January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 2026年1月21日 UTC 21:49identified

   We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support

2. 2026年1月21日 UTC 23:02identified

   Dear Customer We are still working to restore the service however its taking longer than expected. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Thank You, Click Support A Salesforce Company

3. 2026年1月22日 UTC 01:00resolved

   Dear Customer We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Thank You, Click Support

4. 2026年1月28日 UTC 20:30postmortem

   Root Cause Analysis Report for this incident is available here: [RCA - Jan 22, 2026 - CM Degradation](https://community.clicksoftware.com/s/article/RCA-22-January-2026-FSE-AU-PR-ClickMobile-Degradation) This link requires login to the ClickAccess Customer Community. Please email [email protected] if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2026年1月21日 UTC 21:32resolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region on January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 2025年11月14日 UTC 15:58investigating

   Dear Customers, We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Our team is actively working on this, and we will keep you informed as soon as the issue is resolved. We sincerely apologize for any inconvenience this may cause. Best Regards, Click Software Support

2. 2025年11月14日 UTC 16:23resolved

   Dear Customer, The issue affecting the Field Service Edge service has now been resolved. All services are fully operational and working as expected. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience throughout this process. Best Regards, Click Software Support

3. 2025年11月26日 UTC 09:25postmortem

   Root Cause Analysis Report for this incident is available here: [RCA - November 14, 2025 - FSE UK PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-November-14-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2025年10月6日 UTC 16:43investigating

   Dear Customer, We would like to inform you that our Click Community services are currently inaccessible due to an unexpected service interruption. During this period, customers will be unable to log in to click.okta.com and will not be able to create or update support cases. If you require urgent assistance with any ongoing cases or need support with a new issue, please contact us via email at [email protected]. Our team is ready and committed to assisting you until services are fully restored. We understand how inconvenient this may be and sincerely apologize for the disruption. Our teams are actively working to resolve the issue as quickly as possible to restore full functionality. Thank you for your patience and understanding as we work to bring the service back online swiftly. Kind regards, Salesforce Click Support Team

2. 2025年10月6日 UTC 17:35resolved

   Dear Customer, We’re pleased to inform you that the earlier service interruption affecting Click Community access has been fully resolved. Customers can now successfully log in to click.okta.com and create or update support cases as usual. Our technical teams have confirmed that all services are operating normally. We sincerely appreciate your patience and understanding while we worked to restore full functionality. If you experience any further issues, please contact us at [email protected]. Kind regards, Salesforce Support Team

1. 2025年9月30日 UTC 10:12resolved

   Dear Customer, Our sincere apologies for not including this information in our earlier communications. Important Notice: For businesses using integrations with third-party systems such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL: https://( POD NAME ).cloud.clicksoftware.com/studio We appreciate your attention to this matter. Best Regards, Click Software

1. 2025年6月3日 UTC 08:31investigating

   We are currently experiencing an issue affecting access to Field Service Edge - Sandbox, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 2025年6月3日 UTC 09:23monitoring

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been identified and a fix has been implemented. The issue appears to be resolved now however we continue to monitor the services. We will continue to share updates here as more information becomes available.

3. 2025年6月3日 UTC 10:40resolved

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

4. 2025年7月6日 UTC 19:50postmortem

   Root Cause Analysis Report for this incident is available here: [RCA - June 3, 2025 - FSE EU Sandbox](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-EU-Sandbox-June-3-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2025年5月27日 UTC 13:47resolved

   Dear ClickSoftware Customer, Twilio has transitioned out of Field Service Edge on Sandbox PODs already, as we heading to the last stage of deployment Twilio’s decommission on Production PODs. If you are using Field Service Edge Mobile app with your workforce persistently, this change won’t impact your users and you will be able to continue to use Twilio's services as before. However: 1. If you are using Field Service Edge Mobile app on a sporadic manner, with a handful of users, you will be required to use Google Authenticator instead. 2. If you think that the sporadic interaction is essential for your business, you need to justify the business need over a Support case. The planned dates for rolling-out Twilio’s decommission feature on Production PODs are: 1. June 8: AU, UK and CA 2. June 15: EU and NA03 3. June 22: NA01 If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support. Kind regards, ClickSoftware Global Customer Support

1. 2025年5月1日 UTC 13:48resolved

   Dear ClickSoftware Customer, We hope you're doing well. This is a friendly reminder that the previous login URL ( login.clicksoftware.com ) has been deprecated and is no longer in use. To continue accessing your ClickSoftware Community account securely, please use our updated login portal: click.okta.com. We recommend bookmarking this link for easy future access. Once logged in, simply select the Click Community tile to reach the community site. This update is part of our commitment to improving security and providing a smoother, more reliable user experience. If you have any questions or need support during this transition, our team is here to help. Feel free to reach out or email us at [email protected]. Thank you for being a valued part of the ClickSoftware community. Warm regards, ClickSoftware Global Support

1. 2025年4月24日 UTC 12:59investigating

   We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 2025年4月24日 UTC 14:25resolved

   Dear ClickSoftware Customer, We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use). Once logged in, please select the Click Community tile to access the community site. This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users. If you have any questions or need assistance, please don’t hesitate to reach out to us or email [email protected]. Thank you for your continued support. The ClickSoftware Team

1. 2025年3月31日 UTC 14:13investigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 2025年3月31日 UTC 16:28identified

   The issue has been identified and a fix is being implemented.

3. 2025年3月31日 UTC 18:05resolved

   Dear Customers, We are pleased to inform you that the issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Regards Salesforce Support.

4. 2025年4月10日 UTC 10:15postmortem

   Root Cause Analysis Report for this incident is available here: [RCA - March 31st 2025 - FSE EU PROD - Database Connection Error.](https://community.clicksoftware.com/s/article/RCA-March-31st-2025-FSE-EU-PROD-Database-Connection-Error) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2025年1月3日 UTC 17:03investigating

   Dear Customers, We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress. If you have any immediate concerns or require assistance, please contact our support team at [email protected] Thank you for your understanding.

2. 2025年1月3日 UTC 18:02resolved

   Dear Customers, We are pleased to inform you that the slowness issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

1. 2025年1月3日 UTC 11:51investigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 2025年1月3日 UTC 13:56resolved

   We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.

3. 2025年1月16日 UTC 10:08postmortem

   Root Cause Analysis Report for this incident is available here: [RCA - January 3rd, 2025 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-January-3rd-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.