41 Clickbank incidents · 2024年4月 — official updates, affected components, duration and resolution details.
ClickBank目前遭遇了影响获得多种服务,包括订单表的重大停电. 我们的工程组正积极调查这个问题,以确定根源,并尽快恢复正常服务。 我们将尽快提供另一个最新情况.
我们已查明问题的根源,并正在执行缓解措施来减少客户的影响并加快服务恢复。 谢谢你的耐心 很快会有更多信息.
这个问题已经解决,所有服务机构正在恢复正常.
服务已完全恢复。 订单按预期处理,其他服务恢复在线。 我们将继续监测执行情况,以确认目前的稳定和防止再次发生。 谢谢你的耐心和理解.
自动翻译自官方事件更新。
ClickBank experienced an issue affecting JV contracts from approximately 8 AM PT, June 15, to 12:15 PM PT, June 16. During the event duration, joint venture contracts did not process properly, and the associated JV payouts were not distributed. The root cause has been identified and resolved. JV contracts are functioning as expected. Our team is currently reviewing the impacted transactions and working to make all necessary payout corrections within each impacted nickname account. We will provide follow-up details via email to all impacted accounts. Thank you for your patience and understanding.
We are currently troubleshooting instances of increased latency on some HopLinks, leading to reduced performance and slower load times. Our engineering team is working quickly to identify the root cause and restore normal performance. We apologize for the inconvenience and will provide another update as soon as more information is available.
The issue affecting link load times has been resolved. Full HopLink performance and load speeds have been restored. Please be aware that some account analytics data may be temporarily delayed. We appreciate your patience and support. Thank you.
This incident has been resolved.
We are currently experiencing a delay updating offer data within the ClickBank Marketplace. Please be advised that offer statistics may be slightly out of date and recent new offer listings may not be visible. Our team is working diligently on this issue and we will post an update here as soon as possible.
This issue has been resolved and the marketplace is up to date. We appreciate your patience with this matter.
We are experiencing an order form outage and the team is currently working to correct this quickly.
The order form issues have been resolved. We are doing an RCA to put additional safeguards in place to prevent additional outages.
All orders and attribution are still happening correctly, the events are just not sending externally fast enough, even though we are capturing them. The team is working on the issue and expect it to be resolved soon. Another update will be posted in 1 hour or sooner if resolution is completed.
The postback pixel events are caught up and new events are flowing normally. We will continue to monitor for new issues.
Around 1:28 am MST our postback pixel stopped sending events externally. All orders and attribution were still happening correctly, the events were just not sending externally even though we were capturing them. Once the team became aware, the issue was fixed and all historical events were fully sent by 12:45 pm MST. We are doing a full RCA on this and putting additional monitoring and alerting in place so we can respond much quicker if this ever happens again.
ClickBank is seeing lower than normal order volume. This is related to the significant ongoing CloudFlare outage. While ClickBank does not use CloudFlare, some of our upstream service providers do rely on CloudFlare. We are working with them to resolve these issues and will continue to provide updates.
We are continuing to monitor for any further issues.
Resolved: Cloudflare reports continued recovery and service improvements. ClickBank order volume is improving to full and expected levels. We will continue to monitor the situation closely. For further information, please refer to Cloudflare’s status update page.
PayPal is currently experiencing an issue with processing payments. We are rapidly investigating scope and will provide additional details as soon as possible. We will send an update within 30 minutes.
PayPal has notified ClickBank that its payment processing issues have been resolved.
We are currently having issues with order forms and are working to remediate the issue as soon as we can.
We are currently working with Amazon Web Services as this appears to be an issue where no order forms were down, the orders were delayed being persisted. This was due to an issue within Amazon Web Services that they have resolved. However, we are working with them for more information to understand their root cause.
ClickBank has been experiencing intermittent issues with its postback service. While the underlying issue has been resolved, there is a backlog that the system is currently working through. We expect the backlog to be completed within three to four hours. Another notification will be sent when this issue is resolved.
The backlog of postbacks has been completed and the system is functioning as usual. Please reach out to us with any questions or concerns.
We are currently experiencing instability with Hops and Order form, leading to some slow loading times and errors. We are investigating the issues and will have an update shortly.
We have figured out the root cause and put solutions in place to resolve this. Thank you for your patience.
12:31 PM Mountain Standard Time: ClickBank is currently experiencing another substantial DDOS attack. We are working with the AWS team to mitigate the attack. There is a potential that some order forms will be intermittently impacted. We will send an additional update within an hour.
12:53 PM Mountain Standard Time: Our engineering team currently has the attack mitigated and will continue to monitor. The order form is back to fully operational. Thank you for your patience.
1:14 PM MST: Our team has resolved the attack and will continue to monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.
1:50 AM Mountain Standard Time: ClickBank is currently experiencing another substantial DDOS attack. We are working with the AWS team to mitigate the attack. There is a potential that some order forms will be intermittently impacted. We will send an additional update within an hour.
We are continuing to investigate this issue.
2:02 AM Mountain Standard Time: Mitigation efforts continue. Our engineering team currently has the attack mitigated and will continue to monitor. The order form is back to fully operational. Thank you for your patience.
2:30 AM MT: The attack has stopped and will continue to co-monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.
We are currently experiencing a major DDOS event. We are working on mitigating the event with AWS.
Mitigation efforts continue. Our engineering team continues to implement additional strategies to address and resolve the attack. Thank you for your patience as we actively work to defend and restore full service.
Mitigation efforts continue. Our engineering team is making significant progress against the attack and order form performance is stabilizing. Although the attack is ongoing, we are monitoring the issue closely and adjusting defenses as needed. Thank you for your patience.
6:51PM MST: Our team has resolved the attack and will continue to co-monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.
We are currently experiencing issues with our order form. We are actively investigating and will have an update as soon as possible.
Temporary order form issues resolved. All systems and services are online, operational, and functioning as expected. Thank you.
10:34AM Mountain Time: ClickBank is currently experiencing another substantial DDOS attack. We are working with the AWS team to mitigate the attack. There is a potential that some order forms will be intermittently impacted. We will send an additional update within an hour.
11:23 AM Mountain Time: Mitigation efforts continue. Our engineering team continues to implement additional strategies to address and resolve the attack. Thank you for your patience as we actively work to defend and restore full service.
Resolved: We have successfully mitigated the DDoS attack. All systems are online and operational. Order form performance has been fully restored. Thank you for your patience and support, especially during third-party attacks of this nature, which we defend against continually and aim to resolve as rapidly as possible.
An upstream provider has alerted us that a network traffic degradation has been detected. We are experiencing intermittent issues with credit card acceptance. We will send updates as soon as we know more.
Update: Our team continues to work closely with our merchant processing partner to resolve the credit card processing issue. We are making progress and seeing improvements. Thank you.
Our upstream service provider has identified the issue affecting their network infrastructure. They have taken steps to analyze and reroute traffic while working on full resolution and recovery. We will provide additional updates as we learn more.
Our upstream service provider continues to work diligently on the issue impacting their network, which they have confirmed as an ongoing external attack. We continue to assess and assist. Despite the intermittent CC processing issues, we continue to see healthy order performance. We will continue to update you as more information becomes available.
Resolved: Our upstream merchant service provider has resolved the network degradation issue. They are actively monitoring the situation to ensure ongoing stability. All systems and services are operational on our end. Credit card orders are processing as expected. As always, we will work closely with the provider on further root cause analysis and future prevention, as appropriate. Thank you.
We are currently experiencing a delay updating offer data within the ClickBank Marketplace. Please be advised that offer statistics may be slightly out of date and recent new offer listings may not be visible. Our team is working diligently on this issue and we will post an update here as soon as possible.
The marketplace is now updated and the issue has been resolved.
09:25AM Mountain Time: ClickBank is currently experiencing a substantial DDOS attack. We are rapidly mitigating the attack and will provide additional details as soon as possible. There is a potential that some order forms will be intermittently impacted. We will send an additional update within an hour.
10:28AM Mountain Time: While the DDOS attack is still ongoing, ClickBank has successfully scaled a significant amount of hardware and is blocking the overwhelming majority of the attack. We will continue to update you on our progress.
11:30 AM Mountain Time: Working alongside AWS, we have resolved the attack and will continue to co-monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.