56 Clover incidents · 2024年4月 — official updates, affected components, duration and resolution details.
请注意克洛弗正在经历一个影响电子商务产品的问题,包括购物车插件,在线订购,虚拟终端,以及第三方电子商务应用. 克洛弗工程团队目前正在致力于解决这个问题. 我们感谢你的耐心.
这一问题已经确定,一个解决办法正在实施之中.
这个问题已经解决了,所有克洛弗系统都在如所预期地运作. 如需进一步协助,请联系克洛弗支援1-877-273-8191. 再次感谢你在我们努力解决这个问题期间的耐心.
自动翻译自官方事件更新。
我们正在调查一个影响我们客户接触应用程序的问题。 受影响的商人和顾客可能注意到,设备仪表板上缺少包括奖励、回馈和反馈在内的应用特征。 此外,目前还中断了对 " 快速跳跃 " 预付账户和事后付款账户的补偿。 我们的工程团队正积极开展工作,以找出根源并恢复全部功能。 我们为任何不便表示歉意,并将在获得更多信息后立即提供另一个最新情况.
我们的工程团队正在继续积极调查影响客户参与Apps的问题(包括奖励、回扣和反馈),以及速溢预付/事后支付的奖励赎回。 我们正在积极孤立根源并努力寻求解决办法。 我们为任何不便表示歉意,并将在获得更多信息后立即提供另一个最新情况.
这个问题已经解决了,所有克洛弗系统都在如所预期地运作. 如需进一步协助,请联系克洛弗支援1-877-273-8191. 再次感谢你在我们努力解决这个问题期间的耐心.
自动翻译自官方事件更新。
我们目前正在调查一个问题,即使用Safari浏览器的一小撮商人无法登录到Web Dashboard或建立新的账户。 我们的工程组正积极研究解决这个错误的方法。 在此期间,被影响的用户可以通过登录或使用Google Chrome,Mozilla Firefox,或Microsoft Edge等替代网页浏览器进行注册来绕过这个问题. 我们赞赏你的耐心,并将在获得更多信息后立即分享另一个最新情况.
这个问题已经解决了,所有克洛弗系统都在如所预期地运作. 如需进一步协助,请联系克洛弗支援1-877-273-8191. 再次感谢你在我们努力解决这个问题期间的耐心.
自动翻译自官方事件更新。
Clover商家目前可能遇到Cloud Pay Display功能和Merchant Web Dashboards的问题. 我们的工程师正在积极查明根源。 我们非常赞赏你目前耐心地努力解决这一问题,一旦我们估计有时间解决,我们将提供最新情况。 谢谢你的理解.
Clover商家目前可能遇到Web Dashboard登录和设备间同步,Cloud Pay Display支付,退款和Voids的问题. 我们的工程师正在积极努力解决这个问题。 我们非常赞赏你目前耐心地努力解决这一问题,一旦我们估计有时间解决,我们将提供最新情况。 谢谢你的理解.
我们已经确定了这个问题。 我们正在积极努力纠正这一问题。 我们赞赏这种耐心.
受影响的服务正在积极恢复;我们将继续监测,直至全面恢复健康。 需要进一步帮助的,请联系克洛弗支援. 再次感谢你在我们努力解决这个问题期间的耐心.
自动翻译自官方事件更新。
我们正在调查一个影响一些商人付款处理的问题。 我们的工程团队正在积极进行修复。 一旦获得更多信息,我们将在此提供最新情况。 谢谢你的耐心.
这个问题已经解决了,所有克洛弗系统都在如所预期地运作. 如需进一步协助,请联系克洛弗支援1-877-273-8191. 再次感谢你在我们努力解决这个问题期间的耐心.
自动翻译自官方事件更新。
Clover商家目前可能会在第三方连接设备上遇到Cloud Pay Display功能出问题,以及主机设备,Cloud Pay 显示器,和Merchant Dashboards的性能退化. 我们的工程师正在积极查明根源。 我们非常赞赏你目前耐心地努力解决这一问题,一旦我们估计有时间解决,我们将提供最新情况。 谢谢你的理解.
这个问题已经解决了,所有克洛弗系统都在如所预期地运作. 如需进一步协助,请联系克洛弗支援1-877-273-8191. 再次感谢你在我们努力解决这个问题期间的耐心.
自动翻译自官方事件更新。
We are currently experiencing a technical issue affecting our REST API for integrators operating in Latin America. As a result, Cloud Pay transactions processing via the REST API are temporarily unavailable. Our engineering team is actively investigating the root cause to restore full service as quickly as possible. If your integration relies on our REST API for payment routing or creation, you may receive connection timeouts or error responses during this window. Impact: REST API Transaction Processing (LATAM only)
We have successfully resolved the issue affecting transaction processing via the REST API for the LATAM region. All services are fully operational. Thank you for your patience while our teams worked to restore service.
Some Clover merchants in Australia using Telstra may have issues accessing the Wireless Manager app with SIM/cellular data. As a workaround, we suggest switching to Wi-Fi or a hardwired Ethernet connection for internet connectivity. If this isn't possible, we recommend processing offline.
Telstra is continuing to work on restoring cellular services in Australia. Some Clover merchants using Telstra SIMs may still face issues opening the Wireless Manager app. If you are affected, please switch your device to Wi-Fi or Ethernet. If you cannot switch connections, we recommend processing payments offline until Telstra resolves the disruption.
There are no new changes to report at this time. Telstra is still working to restore full cellular service for affected merchants in Australia. We are continuing to monitor the situation closely and will provide another update in an hour, or sooner if new information becomes available. Reminder: If you are experiencing issues with the Wireless Manager app, please switch your Clover device to Wi-Fi or Ethernet, or use offline processing.
We are seeing initial signs of recovery. Telstra has begun restoring cellular services across Australia, and connectivity is starting to stabilize for some Clover merchants. We are monitoring the situation closely to ensure full stability across all devices. If you are still experiencing issues with the Wireless Manager app, please continue to use Wi-Fi, Ethernet, or offline processing until the restoration is fully complete.
Telstra has communicated that network services are now 90% restored across Australia. While we are seeing these strong signs of recovery and connectivity is stabilizing for most Clover merchants, we are continuing to monitor the situation closely to ensure full stability across all devices. If you are still experiencing connectivity issues with the Wireless Manager app, please continue to use Wi-Fi, Ethernet, or offline processing until the restoration is 100% complete.
Telstra has fully restored their network services, resolving the nationwide cellular outage. The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact support. Thank you again for your patience through this issue.
We are actively investigating an issue in North America causing intermittent latency and delays in synchronizing payment information across Clover devices. There is no action you need to take - we will post another update here within the next 30 minutes.
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
We want to inform you that Clover Online Ordering is currently unavailable. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.
We have identified the issue. We are actively working to remediate this issue. We appreciate the patience.
The issue has been resolved, and all Clover systems are working as expected. Thank you again for your patience while we worked through this issue.
We are currently experiencing technical issues with our phone systems, which may result in longer wait times for Clover Support. Our engineering teams are working to restore full service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
The issue affecting Clover systems has been resolved. However, please note the following impact on funding: - Affected Batches: Late closeouts from Friday, November 21. - New Deposit Date: Funds will be available on Monday, November 24 (instead of Saturday). - Action Required: None. Please do not worry if you do not see Friday's funds yet; they are in the queue for Monday. If you have questions outside of this specific delay, you may contact Clover Support at 1-877-273-8191.
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
Clover is experiencing an issue impacting post-payment activities (including voids, refunds, tips, and adjustments), and some payment transactions may not be successful and need to be re-tried. Lastly, if you are connected to Clover via Cloud Pay display, you are also likely not able to connect to us at this time. Our engineering team is aware of the issue and is actively working to resolve it. We will provide further updates on the progress as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore the service.
We continue to investigate the issue and appreciate your patience. You may be experiencing issues with payments and post-payment activities, including purchases, refunds, voids, tips, and adjustments, as well as access to the Merchant Dashboard. Our engineering team is actively working to resolve the issue, and we'll provide further updates as soon as possible. We apologize for the inconvenience and appreciate your patience as we restore services
We are continuing to investigate this issue.
We continue to investigate the issue and appreciate your patience as Clover engineers work to resolve the issue. You may be experiencing issues with payments and post-payment activities, including purchases, refunds, voids, tips, and adjustments, as well as access to the Merchant Dashboard. We'll provide further updates as soon as they are available. We apologize for the inconvenience and appreciate your patience as we restore services
We continue to investigate this issue and appreciate your patience as Clover engineers work to resolve the issue. You may be experiencing issues with some payment and post-payment activities, including purchases, order syncing, refunds, voids, tips, and adjustments, as well as access to our Merchant Dashboard. Payments can be retried if needed. Our main APIs are healthy, but Cloud Pay display connectivity is still impacted. We'll provide further updates as soon as they are available. We apologize for the ongoing inconvenience and appreciate your patience as we restore services
We continue to investigate this issue and appreciate your patience as Clover engineers work to resolve the issue. You may be experiencing issues with some payment and post-payment activities, including purchases, order syncing, refunds, voids, tips, and adjustments, as well as access to our Merchant Dashboard. Payments can be retried if needed. Our main APIs are healthy, and Cloud Pay display connectivity has been fully restored. We'll provide further updates as soon as they are available. We apologize for the ongoing inconvenience and appreciate your patience as we restore services
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
We've identified an issue that may be impacting multiple Clover services and are actively working to resolve it. You may be unable to log in to some Clover services, inclu/ding the Merchant Dashboard, eCommerce, APIs, and third-party applications. We'll send another update in 30 minutes
Clover merchants might be experiencing issues with multiple Clover services, including the Merchant Dashboard, eCommerce, APIs, Clover Web Dashboard, Virtual Terminal, managing Online Orders, Clover GO, and Cloud Pay Display, and third-party applications. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.
We have identified the issue. We are actively working to remediate this issue and will send another update shortly.
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. Thanks for your patience.
Clover merchants might continue to experience issues with Twilio's SMS/texting service. As a result, merchants who have enabled multi-factor authentication may have difficulty accessing their Clover dashboard, receiving texts, and delivering text promotions. We are working with Twilio and will share an update soon. Thank you for your patience.
Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. Thanks for your patience.
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. Thanks for your patience.
We continue investigating this issue and appreciate your patience.
We continue investigating this issue and appreciate your patience.
Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. We are continuing to investigate this issue.
We have resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns. Thank you again for your patience while we worked through this issue.
We have detected some intermittent API issues that may be impacting Clover's cloud pay display functionality where merchants have Clover payment devices connected to 3rd party devices. The extent of the impact is under review, but our engineers are actively working on identifying the root cause. We greatly appreciate your ongoing patience as we work to resolve this issue and will provide an update once we have an estimated time for resolution. Thank you for your understanding.
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
Clover merchants may be experiencing intermittent service disruptions. Transactions and orders are not syncing across multiple devices. We are actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause.
Our teams are continuing to actively investigate the service disruption that is preventing transactions and orders from syncing correctly across multiple devices. Restoring full functionality remains our top priority. We will provide another update if new information becomes available. We apologize for any inconvenience this may cause.
The service is currently experiencing a partial recovery from the disruption. Some merchants may now see that transaction and order syncing is beginning to function again. Our teams are actively working toward a full resolution to restore complete service for all users. We apologize for the inconvenience.
We have resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns. Thank you again for your patience while we worked through this issue.
Clover merchants might be experiencing issues with dashboards. The payment processing is working fine. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.
We have resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns. Thank you again for your patience while we worked through this issue
Clover merchants may be experiencing service disruptions. Merchants may be unable to log onto their terminals to complete authorizations. We are actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause.
The Clover Engineering Team has identified the issue and is actively working to resolve it.
We're currently aware of an issue affecting Clover merchants who are unable to access the Launcher to take payments. Our teams are actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.
We have resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns. Thank you again for your patience while we worked through this issue.
