Cohesity 中断历史

1. 2026年10月7日 UTC 15:10identified

   赫利俄斯站台上的GlobalSearch可能显示被延迟或停滞的信息. 我们查明了这个问题,小组正在积极寻找解决办法.

2. 2026年10月7日 UTC 15:50monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年10月7日 UTC 19:41resolved

   这件事已经解决了

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1. 2026年9月30日 UTC 15:32investigating

   我们正在调查影响Helios管理控制台的问题。 一些客户可能遇到错误,页面加载缓慢,或难以访问某些UI功能. 在您的集群上已经运行的备份和恢复操作预计不会受到影响 。 我们的工程组正在积极查明原因。 此时无需开立一个支助案例;一旦获得更多信息,我们将在此张贴最新消息.

2. 2026年9月30日 UTC 16:14identified

   这一问题已经确定,小组正在着手执行该固定办法.

3. 2026年9月30日 UTC 17:32monitoring

   一项措施已经执行,我们正在监测结果

4. 2026年9月30日 UTC 19:22resolved

   这一事件已经得到解决.

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1. 2026年9月28日 UTC 16:15investigating

   在我们预定的后端基础设施维护期间,我们查明了影响一组服务的问题。 维修窗口仍在建设中,我国工程组正积极调查并努力恢复全面服务.

2. 2026年9月28日 UTC 16:17investigating

   我们正在继续调查这一问题.

3. 2026年9月28日 UTC 16:39identified

   我们确定了这一问题的根源。 我们的工程队正在积极执行一个固定方案.

4. 2026年9月28日 UTC 16:57monitoring

   一项固定措施已经实施,我们正在监测环境.

5. 2026年9月28日 UTC 19:32resolved

   这一事件已经得到解决.

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1. 2026年9月22日 UTC 18:41investigating

   由于计划外的背景同步问题,Helios平台上的GlobalSearch可能会显示延迟或停滞的信息. 我们的团队已经确定了这一事业,并正在积极努力解决这一问题。 一旦同步恢复正常,我们将发布最新消息——谢谢你的耐心!

2. 2026年9月25日 UTC 01:41resolved

   这一事件已经得到解决。 同步已恢复正常 .

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1. 2026年9月1日 UTC 17:34resolved

   我们已意识到微软方面有一个影响CCS工作量的服务退化问题。 我们的理解是,他们已经纠正了这个问题,事情应当得到纠正。 如果您继续遇到问题,请联系Cohessity Support. 更多信息见:https://status.cloud.microsoft/m365/referrer=serviceStatusRediction

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1. 2026年8月24日 UTC 20:47identified

   目前,我们正在调查一个间歇性问题,它影响到微软365的备份工作(OneDrive和邮箱工作量)。 一些对象可能暂时被报告为"无保护",而新的备份任务可能暂时无法运行. 请放心,这不归结于你的任何行动;我们的小组已经查明了根源,并且正在执行一个解决办法。 一旦获得进一步的最新资料,我们将予以提供.

2. 2026年9月16日 UTC 13:47resolved

   这个问题已经得到解决.

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1. 2026年8月24日 UTC 17:16investigating

   关于Helios平台的活动网页和报告可能会显示由于计划外的背景同步问题而延迟或停滞的信息。 我们的团队已经确定了这一事业,并正在积极努力解决这一问题。 一旦同步恢复正常,我们将发布最新消息——谢谢你的耐心!

2. 2026年8月25日 UTC 10:51monitoring

   我们已经部署一个固定装置,预计在接下来的6小时内完成同步。 我们将随时向你们通报最新进展.

3. 2026年8月25日 UTC 15:39resolved

   关于Helios平台的活动网页和报告应当充分运作,现在没有滞后.

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1. 2026年6月3日 UTC 18:35investigating

   We want to let you know that we are encountering issues with our Helios service. As a result of this you might experience frequent logout in the Management portal and device connector service. We are aggressively working to resolve the issues. We apologize for any inconvenience.

2. 2026年6月3日 UTC 19:45investigating

   We have identified the root cause of the current outage and our team is actively working toward a resolution. This issue affects only CCS customers on Helios Gov. Customers managing on-premises clusters through Helios Gov are not impacted and can continue operating normally. We will share a further update as soon as one is available. We appreciate your patience.

3. 2026年6月4日 UTC 00:12monitoring

   We have deployed a fix to address the issue and are closely monitoring the situation to ensure stability. We will continue to keep you updated as we confirm full resolution. Thank you for your patience.

4. 2026年6月4日 UTC 20:20resolved

   This incident has been resolved.

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1. 2026年5月13日 UTC 15:22monitoring

   Some parts of the Helios platform, including the Activity Page and Reports, may display delayed or stale information due to recent system maintenance. Your data is safe we're actively re-syncing everything and will update you as soon as services are fully restored. Thank you for your patience.

2. 2026年5月14日 UTC 09:26resolved

   This incident has been resolved.

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1. 2026年5月8日 UTC 18:04monitoring

   AWS has notified us of some impacted nodes on specific availability zones in US-EAST-1 clusters. All backups are still running on impacted clusters. Cohesity has added more infrastructure to mitigate this issue, but backup jobs may run longer than expected. AWS expects to be restored to full capacity within a day.

2. 2026年5月9日 UTC 15:31resolved

   AWS has resolved the issue. Everything seems to be back on line.

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1. 2026年5月6日 UTC 11:30monitoring

   We identified some infrastructure issues and are currently replaying system data to ensure everything is up to date. As a result, some screens like Activity Page, Reporting etc. may show stale or delayed information. We're working to get everything synced as quickly as possible and appreciate your patience!

2. 2026年5月6日 UTC 13:24resolved

   This incident has been resolved.

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1. 2026年4月30日 UTC 18:32investigating

   We want to let our customers know that we are currently working on an intermittent issue with logging into Helios via SSO integration. We are actively working to resolve the problem and will keep you updated on our progress.

2. 2026年4月30日 UTC 21:57identified

   The issue has been identified and a fix is being implemented.

3. 2026年5月1日 UTC 16:20resolved

   A fix has been rolled out for this issue, and our internal monitoring indicates that all login issues have been resolved.

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1. 2026年3月5日 UTC 12:29monitoring

   We identified some infrastructure issues and are currently replaying system data to ensure everything is up to date. As a result, some screens like Activity Page, Reporting etc. may show stale or delayed information. We're working to get everything synced as quickly as possible and appreciate your patience!

2. 2026年3月5日 UTC 15:52resolved

   This incident has been resolved.

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1. 2026年3月4日 UTC 03:20investigating

   We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.

2. 2026年3月4日 UTC 04:14investigating

   This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.

3. 2026年3月4日 UTC 22:11identified

   We are currently implementing a fix for this issue.

4. 2026年3月4日 UTC 23:12monitoring

   Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.

5. 2026年3月6日 UTC 18:04monitoring

   We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.

6. 2026年3月18日 UTC 16:24resolved

   This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.

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1. 2026年3月2日 UTC 10:26investigating

   We are currently experiencing an impact to our backend infrastructure in AWS ME-Central-1 region due to operational issues with our primary cloud provider (AWS). Our team is actively monitoring the situation and working to minimize any disruption. We will share updates here as soon as we have more information on resolution and restored availability

2. 2026年3月3日 UTC 10:53investigating

   We are closely working with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.

3. 2026年3月5日 UTC 17:26investigating

   We continue to work with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.

4. 2026年6月3日 UTC 19:49investigating

   We are continuing to investigate this issue.

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1. 2026年2月6日 UTC 16:51investigating

   We are seeing connectivity issues related to Azure. We are currently investigating and will provide updates here. Our connections with AWS are not impacted.

2. 2026年2月6日 UTC 17:03monitoring

   We have identified the issue and have applied a fix and are closely monitoring.

3. 2026年2月6日 UTC 23:20resolved

   This issue has been resolved.

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1. 2026年1月7日 UTC 21:40investigating

   We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.

2. 2026年1月7日 UTC 21:58investigating

   We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.

3. 2026年1月7日 UTC 22:18identified

   We have identified the issue and are working on a fix. We will keep you updated on the progress.

4. 2026年1月7日 UTC 22:41monitoring

   A fix has been deployed, and we are closely monitoring the situation.

5. 2026年1月8日 UTC 01:27resolved

   This incident has been resolved.

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1. 2025年11月26日 UTC 16:41investigating

   Customers with F3 O365 licenses may experience backup issues with a 403 response code. Microsoft is aware of the issue and is rolling out a fix. We will send out another notice when we believe it is resolved.

2. 2025年11月26日 UTC 16:43identified

   The issue has been identified and a fix is being implemented.

3. 2025年11月26日 UTC 22:51resolved

   Microsoft has rolled out a fix and all should be resolved. If you are still experiencing issues, please reach out to our support team.

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1. 2025年11月18日 UTC 22:20investigating

   We want to let our customers know that we are seeing issues accessing the Helios services. We are working to resolve the problem as soon as possible. We apologize for the inconvenience.

2. 2025年11月18日 UTC 23:04monitoring

   Helios service is currently up and running. We are working to understand the root cause of the issue and will keep our customers posted on the update.

3. 2025年11月19日 UTC 05:03resolved

   This incident has been resolved.

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1. 2025年11月4日 UTC 12:50investigating

   Our users may experience intermittent delays in seeing latest job updates in "Activity page & Reporting page". The team has identified the issue and is verifying the fix.

2. 2025年11月5日 UTC 07:02monitoring

   We have deployed a fix and are monitoring the system health.

3. 2025年11月5日 UTC 17:43resolved

   This incident has been resolved.

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