34 Commpeak incidents · 2019年6月 — official updates, affected components, duration and resolution details.
目前,我们正经历一场干扰,影响到多个通信Peak服务,包括[语音/SIP干线、短信、提供、迪亚勒、客户端、API]。 在此期间,你可能会看到[失败的呼叫尝试,延迟消息发送,门户登录错误,API超时]. 我们的工程队在[07:34 UTC]发现了这个问题,并正在积极恢复全面服务. 这是我们的最高优先事项,我们让所有相关小组参与进来。 我们将在[08:15 UTC]前发布下一次更新,或者在情况发生变化时提前发布. 我们理解这对你们行动的影响,我们为干扰而感到遗憾。 关于账户具体问题,请联系您的账户管理者或支持@commpeak.com.
这一事件已经得到解决.
自动翻译自官方事件更新。
Our team is actively investigating the ongoing outage and working toward a resolution
The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.
This incident has been resolved
We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.
We are continuing to investigate this issue.
We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.
The incident has been resolved and all services are operating normally.
We are currently investigating degraded network performance for our infrastructure in European Region.
There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.
Cloudflare has mitigated the current impact. We will continue to monitor the network status.
This incident has been resolved.
We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience
The incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.
This incident has been resolved.
Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.
Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.
Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.
We are currently investigating this issue.
This incident has been resolved.
CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.
Adjustment has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future
There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur
We applied a developed workaround and monitoring the results.
We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.
We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.
We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats
This incident has been resolved.
Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.
The issue is related to our CDN provider Cloudflare, we are working on a fix.
A fix was applied, we are monitoring the result.
This incident has been resolved.
Our Skype and Telegram to Live Chat bridges are experiencing an outage. Please use our Live Chat or our support e-mail for technical support.
We are continuing to investigate this issue.
Our support is unreachable via Skype and Telegram. Please reach out via our Live Chat and/or by support e-mail. We are still working to solve this matter.
This incident has been resolved.
Datacenter technical issue occurred with one of our datacenters in Europe, affecting our Dialer services. We have recovered from the incident and we are currently monitoring the failed component.
The issue has been identified and a fix is being implemented.
This incident has been resolved.