Convercent 欧盟应用缺陷 -- -- [服务受影响]
Pending
受影响的组件
SMTP ServicesReportingEU Production
- investigating
我们正在积极调查与欧盟共同申请有关的问题。 一旦我们查明并解决了这一问题的原因,我们将提供这一状况的最新情况。 我们对此造成的任何不便表示歉意.
- resolved
Convercent European Services & application已经恢复,并按预期运行.
自动翻译自官方事件更新。
51 Convercent incidents · 2023年10月 — official updates, affected components, duration and resolution details.
我们正在积极调查与欧盟共同申请有关的问题。 一旦我们查明并解决了这一问题的原因,我们将提供这一状况的最新情况。 我们对此造成的任何不便表示歉意.
Convercent European Services & application已经恢复,并按预期运行.
自动翻译自官方事件更新。
在Convercent Insights报告处更新数据方面,我们遇到延误。 报告服务是可以利用的,但报告数据将暂停,直到我们恢复更新周期。 一旦恢复数据更新,我们将立即更新这一页.
我们正在继续调查这一问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在积极调查一个有关Convercent欧盟应用程序数据库服务的问题。 一旦我们查明并解决了这一问题的原因,我们将提供这一状况的最新情况。 我们对此造成的任何不便表示歉意.
影响Convercent European数据库服务的问题已经解决,服务已经全面运作. 我们对此造成的任何不便表示歉意.
自动翻译自官方事件更新。
我国航空母舰通知我们黎巴嫩和尼加拉瓜的变动如下。 黎巴嫩 - 自2026年7月31日起, (01-426-801) 855-8659-450将断接,我们将无法为这个国家提供数字服务. 报告方仍可通过网络提交案件,或通过拨打(00) 1-720-514-4400,使用我们的全球反充号。 我们将继续同我们的提供者就今后的选择进行合作。 尼加拉瓜 - 立即生效,5051802201152被当地航母断开. 唯一的数字选项是本地号码2248-2265. 报告缔约方仍可通过网络提交报告。 我们了解这对你们员工使用这些国家号码报告的能力的影响,如果将来我们能够采购新的号码,我们会通知你们。 如果您想在新号码可用时收到电子邮件通知, 请点击右上角的用户订阅更新, 并输入您的电子邮件订阅 Outage 通知 。 如果你有任何问题或担心, 不要犹豫联系我们的支援队.
自动翻译自官方事件更新。
All, Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.
It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.
The issue has been resolved and calls from the Verizon network are connecting as expected.
The automated line testing system Convercent uses to monitor phone-line uptime identified that our Chile based telephony lines are no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Chile numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.
The outage for Chile Toll-Free numbers has been resolved by the in-country provider. If you are still experiencing issues with your hotline number, please notify our support team. If you have any questions or concerns, please don't hesitate to contact our support team.
We have now added Rwanda to our list of countries with shared lines. The new shared number has passed testing and is ready for use. The new number for Rwanda is +250 229 000 580. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are adding the Rwanda shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials listing numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Rwanda shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
We are actively investigating an issue affecting Insights & Reporting for the Convercent EU Application, causing degraded performance. Once we have identified and resolved the cause of this issue, we will provide an update on this status. We apologize for any inconvenience this may have caused.
The issue has been resolved and Insights & Reporting is now operating at full functionality
Closing incident
We recently learned changes to Greece telephony regulations will affect the existing shared telephony line. Due to this, we have proactively procured a new Greece shared number. The updated shared number has passed testing and is ready for use. The new number for Greece is 800 999 9025. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Greece shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Greece number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Greece shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
Our call center is currently is currently experiencing an outage due to the AWS outage. The team is currently investigating.
The call center is coming back online and and now answering calls. We are continuing to monitor the situation closely.
This incident has been resolved.
We recently learned ongoing sanctions on Russia, our providers are unable to provide service in Uzbekistan or Kyrgyztan. Our shared numbers for these countries will be disconnected at the end of September. Individuals can use our Global Reverse Charge number at +1-720-514-4400 or can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are removing Uzbekistan and Kyrgyzstan shared numbers listed from landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain these numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. If you have any questions or concerns, please don't hesitate to contact our support team.
We have been notified our shared line for Zambia has been disconnected and will not be restored. We are unable to procure a new number at this time. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Zambia shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Zambia number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.
The automated line testing system Convercent/EQS uses to monitor phone-line uptime identified that our Sudan based shared telephony line is no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Sudan numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
We have been notified our shared line for Sudan will not be restored and we are unable to procure a new number. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Sudan shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Sudan number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.
We are actively investigating an issue impacting email delivery for a subset of emails for the Convercent EU Application. Once we have identified and resolved the cause of this issue, we will provide an update to this status. We apologize for any inconvenience this may have caused.
This incident has been resolved, and all recent backed up emails have been cleared. We are working on re-processing any older pending emails from July 1st onwards. Thank you for your patience.
The issue impacting the EU Reporting service earlier today, July 2, 2025, at 2:00 AM EDT has been resolved as of 7:00 AM EDT on the same day. The service is now fully operational. We apologize for any inconvenience this may have caused.
Effective 03/01/2025...We recently learned that upcoming change to Lithuania telephony dial format that will affect the existing shared telephony line. The new dial format will use a "0" in front and replace "8". The new number for Lithuania is 0 800 30 451. Individuals can call in reports through this number starting on 03/01/2025 and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Lithuania shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Lithuania number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Lithuania shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
We are aware of an issue that is preventing users from accessing SFTP functionality in both the EU and US Production environments. This may impact the ability to transfer files, automate data exchanges, or integrate with external systems relying on SFTP connections. Our teams are actively investigating the issue, and we will provide further updates as soon as more information becomes available.
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-949.
We’ve identified an issue where users hosted on the EU Production environment were unable to access the Convercent service. We’ve determined that the issue was the result of an incorrect configuration that utilised an outdated certification. We’ve amended the configuration, which has successfully resolved the issue. This Issue would have affected users between the 5th Jan 2025, 00:00 UTC to the 6th Jan 2025, 09:50 UTC Root cause analysis investigations have been initiated and an RCA will be provided.
We’ve identified an issue affecting the delivery of OneTrust emails serviced by our third party provider SendGrid. Customers hosted in EU Production may notice a delay in the delivery of email notifications from the platform. We’re investigating this issue further and we’ll provide an update as soon as possible.
Our third party provider SendGrid has performed corrective actions, which we anticipate has prevented further impact from occurring. Customers hosted in the EU Production environment may potentially see delays in the delivery of email notifications that should have occurred prior to this action. We’re reviewing our environment to confirm the current impact and determine any further troubleshooting steps. We’ll provide an update once this review is complete.
We've determined that there should be no further delays to email notifications associated with this event. If you are still experiencing issues, please contact our support teams quoting IM-913.
We recently learned that upcoming changes to Benin telephony regulations will affect the existing shared telephony line. We have been notified of an important regulatory update that will impact the telecoms numbering format in the Republic of Benin. The Telecoms Regulator (Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP)) recently issued rules for the migration of the current 8-digit national numbering plan to a new 10-digit plan and a migration from 11 to 13 digits for international numbering. A transitional period is anticipated within which operators will be able to keep both the 8-digit and 10-digit formats. We have been informed that both old and new formats will receive calls until December 31st, 2024, after that only the new format will be able to receive calls.The updated shared number has passed testing and is ready for use. The new number for Benin is We have been notified of an important regulatory update that will impact the telecoms numbering format in the Republic of Benin. The Telecoms Regulator (Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP)) recently issued rules for the migration of the current 8-digit national numbering plan to a new 10-digit plan and a migration from 11 to 13 digits for international numbering. A transitional period is anticipated within which operators will be able to keep both the 8-digit and 10-digit formats. We have been informed that both old and new formats will receive calls until December 31st, 2024, after that only the new format will be able to receive calls. The new number is +229 0162 50 09 89. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Benin shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Benin number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Benin shared number. If you have any questions or concerns, please don't hesitate to contact our support team.