[所有区域]主机搜索页
Outage严重事件
受影响的组件
Search - Hosted Search Pages
- investigating
我们正在调查一个影响搜索页面的问题 使用主机在所有地区。 目前没有这些页面。 我们的小组正在调查,并将定期发布最新消息,直到解决.
- monitoring
已实施一个固定,所有主机搜索页现已投入使用。 我们将继续密切监测局势.
- resolved
这一事件已经得到解决.
自动翻译自官方事件更新。
55 Coveo Cloud incidents · 2024年4月 — official updates, affected components, duration and resolution details.
我们正在调查一个影响搜索页面的问题 使用主机在所有地区。 目前没有这些页面。 我们的小组正在调查,并将定期发布最新消息,直到解决.
已实施一个固定,所有主机搜索页现已投入使用。 我们将继续密切监测局势.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们确定了影响美国地区集团邀请的问题。 客户可能无法邀请新的用户进入其组织。 我们的团队已经在努力减轻影响,并将定期发布最新情况,直到得到解决。 如果您需要帮助或联系我们, 请访问我们的帮助门户
这个问题已经解决,我们正在积极监测这项服务。 谢谢你的耐心.
自上次更新以来,该处一直全面运作。 此事已决.
自动翻译自官方事件更新。
We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal
我们正在调查一个影响商业搜索的问题 对于一个子集的客户来说,以前存在的一些领域可能从商业API的附加域中缺失. 我们的小组正在调查,并将定期发布最新消息,直到解决。 如果您需要帮助或联系我们, 请访问我们的帮助门户
已经查明了根源,我们的团队正在努力减轻这一问题.
我们确定了一个解决办法,并期望在一小时内减轻这一问题。 依赖额外字段对象中存在的标准字段的客户受到影响. 这一问题可以通过直接依靠标准字段本身来解决,而不是通过额外的字段加以利用
该固定方案已经实施,并被确认有效,消除了影响。 我们正在继续监测这项服务.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们查明了一个影响分析报告的问题,以及美国地区一些ML模型。 这妨碍了更新我们的数据共享和平台报告。 观测到的数据可能会被延迟. 我们的团队已经在努力减轻影响,并将定期发布最新情况,直到得到解决。 如果您需要帮助或联系我们, 请访问我们的帮助门户
我们已经查明了根源,我们的团队仍在积极努力解决这一问题.
我们的小组成功地减轻了大多数情况下最严重的影响。 然而,一部分客户将继续看到行政控制台所用数据更新方面的延误。 我们正在继续努力争取完全缓解.
这一问题现已得到全面缓解,这一事件已得到解决.
自动翻译自官方事件更新。
We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.
We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.
The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
This incident has been resolved.
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
A fix has been deployed and we are monitoring the results.
This incident has been resolved.
We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
We've identified the root cause and our team is working towards processing historical data.
Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
This incident has been resolved.
We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal
A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
This incident has been resolved.
Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
The service has remained fully operational since the last update. This incident is resolved.
We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal
This incident has been resolved.
We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal
The root cause has been identified and a fix is currently being implemented.
A fix has been implemented and we are monitoring the results. Content updates are now being processed again.
This incident has been resolved. Thank you for your patience.
We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal
We are continuing to investigate this issue.
The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.
The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.
This incident has been resolved.
We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
We are continuing to monitor for any further issues.
The service has remained fully operational since the last update. This incident is resolved.
We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal. Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal
We're investigating an issue affecting analytics ingestion in the US, Europe and Australia regions. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.
This incident has been resolved.
As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists . If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article .
This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.
An issue with an infrastructure provider has led to a partial degradation of some Coveo services. Mitigations are already ongoing at the level of infrastructure provider and therefore we are already seeing improvements happening. We will continue to monitor the issue until this is fully resolved.
The underlying issues have been resolved by our infrastructure provider. Coveo services have been working normally since the last update and we are working on a document processing backlog that accumulated over the incident in the US region. All other region's document processing is caught up to real time.
Due to the ongoing issue with our infrastructure provider, we are observing a degradation of Analytics Read services in the US region. Users of this service are currently seeing elevated error rates. We are also continuing to process the previously mentioned document processing backlog.
All document processing backlogs have been processed, so indexed documents are now up to date for all customers in all regions. We are continuing to see elevated error rates on the Analytics Read service as the issue with our infrastructure provider is ongoing.
We are continuing to see elevated error rates on the Analytics Read API and are now seeing some delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing.
We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results.
We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity problems are also slowing down our crawling operations in the US region, introducing some delays for scheduled jobs. Your content for sources crawled by our infrastructure may not be up to date. Push API and Crawling Module sources remain up to date.
We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity issues have improved in the US region, and Crawling is back to normal operations.
We are seeing continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. The elevated error rates which impacted the Analytics Read API in the last few hours have been mitigated and that service is now back to normal operations.
All remaining impacted services have returned to normal operations since the last update. The Analytics Event Ingestion backlog has been processed, and the Real-Time Machine Learning features that depend on them are now all caught up. We are continuing to monitor all services closely.
This incident has been resolved. All services have remained fully operational since the last update.