Deskpro 中断历史

1. 2026年10月21日 UTC 08:51monitoring

   我们知道PHP有两个安全弱点,编程语言Officepro建立在CVE-2026-109618和CVE-2026-109619的基础上. PHP已安排于UTC下午14:00(15:00 BST)于10月21日(即今日)举行安全发布会,预计会修好. - 我们正准备在PHP的定律 发布后立即应用到Oppro Cloud上。 - 如果你自己担任主管,我们将分享在PHP的修复后更新的指导。 有问题请联系支援组.

2. 2026年10月21日 UTC 09:58monitoring

   额外的网络应用防火墙规则现在正在Officepro Cloud上活动. 我们的网络提供者针对这些报告发布了这些报告,我们正在确认这些报告如所期望的那样发挥作用。 PHP的安全发布时间仍定于UTC下午14:00(15:00 BST)今天. 一旦它出来,我们将建立,测试和推出更新的 Deskpro Cloud发布。 这将需要几个小时,我们将在这里张贴 当推出开始。 如果您自己担任主机( DPC) , 我们将会在 PHP 的修复可用后共享引导 .

3. 2026年10月21日 UTC 12:28monitoring

   作为预防措施,正根据联合王国国家网络安全中心(NCSC)的指导暂时下线。 https://www.ncsc.gov.uk/news/critical-security-issue-fecting-php 互联网档案馆的存檔,存档日期2013-12-22

4. 2026年10月21日 UTC 13:47monitoring

   更正 : PHP发布了针对CVE-2026-109618和CVE-2026-109619这两个关键弱点的解决方案. 他们的安全咨询在这里:https://www.php.net/archive/2026.php#2026-10-21-5 我们正在等待官方的 PHP 插件图像, 以便我们用补丁的 PHP 构建和测试更新版的 Applepro 。 科普洛·克洛德将保持离线,直到修复就绪,我们将在安全后立即将服务带回. 我们下次更新时间是17: 00 BST.

5. 2026年10月21日 UTC 15:04monitoring

   PHP发布了两个关键弱点的解决方案,即CVE-2026-109618和CVE-2026-109619(https://www.php.net/archive/2026.php)。 遵循联合王国国家信息通报协调委员会的指导(https://www.ncsc.gov.uk/news/critical-security-issues-afecting-php),作为防范措施,科普罗·克洛特仍然离线。 我们正在建立和测试补丁版本。 一旦安装并检查了补丁版本,将返回云址。 我们还不能给予恢复时间。 断电期间发送到Cloud服务台的电子邮件仍在接收中,一旦恢复服务,将进行处理. 支援:支援.deskpro.com下线. 请用电子邮件支持@deskpro.com , 我们正在监测收到的回复。 自办:当有补丁发布时,我们将发电子邮件给客户。 在此之前,请遵循我们今天早些时候的电子邮件中的指导.

6. 2026年10月21日 UTC 15:50monitoring

   我们正继续利用PHP发布的修正来准备和测试一个补丁版的Askpro. Deskpro Cloud 将在补丁版本部署完毕并检查完毕之前保持离线状态,到目前为止,我们无法给出恢复时间. 断电期间发送到Cloud服务台的电子邮件仍在接收中,一旦恢复服务,将进行处理. support.deskpro.com 仍为下行;请提供电子邮件支持@deskpro.com. 自办:当有补丁发布时,我们将发电子邮件给客户。 在此之前,请遵循我们今天早些时候的电子邮件中的指导.

7. 2026年10月21日 UTC 16:39monitoring

   我们仍然在研究Spectpro的补丁版。 由于我们和世界各地许多其他软件供应商在PHP修复时所依赖的第三方软件来源出现延误,因此进展比我们预期的要慢. Deskpro Cloud 将在补丁版本部署和检查之前保持离线状态. 我们还不能给予恢复时间.

8. 2026年10月21日 UTC 17:34monitoring

   我们正在继续研究科普罗的补丁版。 我们和世界各地许多其他软件供应商依赖第三方软件源进行PHP的修复, Deskpro Cloud 将在补丁版本部署和检查之前保持离线状态. 我们还不能给予恢复时间.

9. 2026年10月21日 UTC 18:33monitoring

   We are continuing to work on the patched version of Deskpro and have been able to make significant progress to being able to release. We are still seeing significant delays in the third-party software sources that is hampering us but continuing to monitor a progress where we can. Deskpro Cloud will stay offline until the patched version has been deployed and checked. We cannot yet give a restore time.

10. 2026年10月21日 UTC 19:30monitoring

    The patched versions for Deskpro have been built, tested and are being prepared for release. We are still seeing significant delays in the third-party software sources that is slowing us down from deploying but are continuing to work on this. Deskpro Cloud will stay offline until the patched version has been deployed and checked. We cannot yet give a restore time.

11. 2026年10月21日 UTC 20:53monitoring

    The patched versions for Deskpro have been built, tested and we are preparing to release. We are still seeing significant delays in the third-party software sources that is slowing us down from deploying but are continuing to work on this. Once we have successfully deployed the patches to Deskpro Cloud we will begin to return access to the helpdesks.

12. 2026年10月21日 UTC 21:54monitoring

    Deployment of the patched versions of Deskpro to Cloud customers is under way. We are rolling out the changes across our Cloud infrastructure, and helpdesks will begin coming back online once the patched versions are deployed and checked. We cannot yet give an exact restore time.

13. 2026年10月21日 UTC 23:10monitoring

    We have started bringing Deskpro Cloud helpdesks back online with the patched version. Helpdesks hosted in our EU region are now available again. We are working through the remaining regions and will restore access to the rest of our Cloud customers as each one is completed and checked. If your helpdesk is still showing this status page, it has not been restored yet; please bear with us.

14. 2026年10月22日 UTC 00:01monitoring

    Helpdesks hosted in our UK region are now back online with the patched version, joining our EU region. We are now working on our US region and will restore access to the remaining Cloud customers once it has been completed and checked. We cannot yet give an exact restore time for the US region. If your helpdesk is still showing this status page, it has not been restored yet; please bear with us.

15. 2026年10月22日 UTC 00:10monitoring

    The patched version has now been deployed to our US region and we are carrying out final checks before restoring access. Helpdesks in our EU and UK regions remain available. If your helpdesk is still showing this status page, it has not been restored yet; please bear with us.

16. 2026年10月22日 UTC 00:20monitoring

    All Deskpro Cloud helpdesks are now back online with the patched version, including those hosted in our US region. We will continue to monitor closely. If you notice anything unexpected with your helpdesk, please contact us via support.deskpro.com.

17. 2026年10月22日 UTC 09:23resolved

    All Deskpro Cloud helpdesks remain online on the patched version. We are now working through some follow-on effects of yesterday's outage. Email: Email sent to Cloud helpdesks during the outage has been processed. If you think a message is still missing, please contact our support team with the address it was sent to and roughly when. Self-hosted: Patched releases are available (Deskpro 2026.4.17 and DPC 2.27.13) and we strongly recommend customers update as per guidance from the UKs National Cyber Security Centre, the USAs National Security Agency and the EUs Agency for Cyber Security. A release for ARM servers will follow, and we will email affected customers when it is ready. If you notice anything else unexpected, please contact us via support.deskpro.com. References: - https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php - https://www.nsa.gov/Press-Room/Press-Releases-Statements/Press-Release-View/Article/4630238/nsa-advisory-critical-patches-recommended-for-php-vulnerabilities/ - https://www.enisa.europa.eu/news/joint-statement-on-critical-php-vulnerabilities

自动翻译自官方事件更新。

1. 2026年8月20日 UTC 15:13investigating

   我们美国东道主地区的一些客户在服务台管理的AI连接上出现出错,这可能会妨碍AI功能的配置或使用. 我们正在调查.

2. 2026年8月20日 UTC 15:52monitoring

   这一问题已经得到缓解,AI功能正在正常运行.

3. 2026年8月20日 UTC 17:20resolved

   问题已经解决,AI功能现在正常运行.

自动翻译自官方事件更新。

1. 2026年8月19日 UTC 07:42investigating

   我们正在调查关于欧盟区域某些服务台没有装载图像和附件的报告。 受影响的代理商看到现有门票上缺失的图像,一些包含图像的回复会出错而失败. 车票、答复和所有其他功能都有效。 仅文本回复通常发送 .

2. 2026年8月19日 UTC 08:46monitoring

   自协调世界时7:00起,我们再也没有新的报告。 如果您仍在看到缺失的图像, 请先刷新您的浏览器, 如果您的问题依然存在, 请联系我们 。 我们尚未确定造成这种情况的原因,并继续进行调查。 我们将用我们的调查结果更新这一页.

3. 2026年8月19日 UTC 10:36resolved

   这个问题已经得到解决。 原因是内部改变了我们的系统如何更新它们的访问权限,这使得文件存储暂时无法到达. 访问于协调世界时07:00自动恢复,更改已更正. 只有欧盟区域受到影响。 我们为干扰而感到遗憾.

自动翻译自官方事件更新。

1. 2026年7月24日 UTC 09:27investigating

   我们目前正在利用Google SSO调查关于认证问题的报告。 其他认证方法似乎没有受到影响.

2. 2026年7月24日 UTC 10:26identified

   这个问题已经确定,我们正在设法解决.

3. 2026年7月24日 UTC 11:46monitoring

   已经为受影响者实施了临时补救措施。 目前,我们正在寻找更长期的解决办法.

4. 2026年7月27日 UTC 13:42resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月15日 UTC 09:36resolved

   早上7: 30到7: 44,BST, 进入Weekpro 大约退化了14分钟. 中断发生在预定的基础设施维修期间,这是我们在最近的服务事故后正在进行的更坚固工作的一部分。 维修费比预期的要长。 7点44分全面恢复服务,所有系统正常运行. 没有丢失或影响数据.

自动翻译自官方事件更新。

1. 2026年7月13日 UTC 15:38resolved

   在大约13:36到14:15BST之间,一些客户在使用Officepro时遇到了出错并表现缓慢. 这是由于一个问题 我们的数据库服务器。 我们的团队确定了受影响的服务器 并调整了交通路线离开它, 恢复了正常的性能。 我们和我们的基础设施供应商进行了调查,以确定其根源.

自动翻译自官方事件更新。

1. 2026年6月15日 UTC 15:39investigating

   We're aware that some users may occasionally see an error when adding attachments to ticket replies. The issue is intermittent and uploads typically succeed when retried. The rest of the product is working normally and no data has been affected. Our team is investigating and working on a fix, and we'll share an update shortly.

2. 2026年6月15日 UTC 20:17investigating

   We are aware of an issue affecting some customers where attachment uploads intermittently fail with an error. Intermediate steps have been taken to reduce the impact. Background jobs are currently degraded while we continue to investigate a permanent fix.

3. 2026年6月17日 UTC 07:08identified

   We identified an issue affecting a subset of customers in the US region that caused intermittent errors when uploading file attachments and delays in search results reflecting recent activity. Our engineering team applied mitigations on 16 June that restored attachment uploads for affected customers. We are continuing work this morning to fully resolve the underlying cause and clear the remaining backlog, so that search results return to normal. We will post a further update once this is resolved.

4. 2026年6月18日 UTC 07:15monitoring

   We identified an issue affecting some Deskpro Cloud accounts that caused intermittent errors when uploading file attachments, and delayed search results with a persistent "search is indexing" message. We have applied mitigations, and attachment uploads are now working again for the large majority of affected accounts. Search indexing is still running behind on some accounts, so recently added content may take a little longer than usual to appear in search results. We are deploying permanent fixes and working through the backlog in the background. No action is required from customers - we are monitoring closely and will update this page as the situation improves

5. 2026年6月25日 UTC 10:17monitoring

   A fix has been deployed to production. The underlying issue has been resolved and we are monitoring systems closely to confirm full stability. If you continue to experience problems, please contact our support team.

6. 2026年6月26日 UTC 13:54resolved

   This issue is now resolved. We have removed the mitigations that were put in place and confirmed normal operation. We'll continue to monitor closely to ensure stability and will provide a further update if anything changes.

1. 2026年5月20日 UTC 12:03identified

   We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.

2. 2026年5月22日 UTC 09:20monitoring

   A change has been implemented to restore agent replies on WhatsApp and Meta social channels. We are continuing to monitor the results.

3. 2026年5月26日 UTC 09:07resolved

   The issue has now been resolved. Agent replies on WhatsApp and Meta social channels are sending as expected.

1. 2026年5月7日 UTC 09:13investigating

   A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.

2. 2026年5月7日 UTC 09:56monitoring

   We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.

3. 2026年5月7日 UTC 15:22resolved

   Inbound call alerting has been restored for all affected customers.

1. 2026年4月23日 UTC 17:40investigating

   A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.

2. 2026年4月23日 UTC 20:12monitoring

   A fix has been implemented and delayed messages will start being reprocessed.

3. 2026年4月23日 UTC 22:32resolved

   This incident has been resolved.

1. 2026年3月27日 UTC 12:38identified

   We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.

2. 2026年3月27日 UTC 15:32identified

   A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.

3. 2026年3月27日 UTC 15:33monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年3月27日 UTC 16:34monitoring

   Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.

5. 2026年3月27日 UTC 17:15monitoring

   The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.

6. 2026年3月30日 UTC 10:49resolved

   After monitoring over the weekend, this incident has been resolved.

1. 2026年2月6日 UTC 13:54investigating

   We are currently investigating an issue affecting access to our service. Some users may experience intermittent availability or slower response times. Our team is actively working to identify the cause and restore full service as quickly as possible.

2. 2026年2月6日 UTC 13:55investigating

   We are continuing to investigate this issue.

3. 2026年2月6日 UTC 15:14monitoring

   Usual service restored & monitoring situation.

4. 2026年2月6日 UTC 15:50resolved

   This incident has been resolved.

1. 2026年1月8日 UTC 08:52investigating

   We are currently investigating a gateway timeout issue affecting a subset of customers.

2. 2026年1月8日 UTC 08:59investigating

   We are continuing to investigate this issue.

3. 2026年1月8日 UTC 09:09monitoring

   We have identified the gateway timeout issue affected customers on a specific cloud region. Whilst we continue to investigate we can see sites have recovered and are monitoring the situation.

4. 2026年1月8日 UTC 09:54resolved

   This incident has been resolved.

1. 2025年12月10日 UTC 08:39monitoring

   We’ve identified an issue affecting service availability and are actively implementing a fix. Normal operation is expected to return soon, and we will provide updates as recovery progresses.

2. 2025年12月10日 UTC 08:50monitoring

   Normal service has now been restored, and we are continuing to monitor.

3. 2025年12月10日 UTC 11:10resolved

   This incident has been resolved.

1. 2025年11月24日 UTC 11:50investigating

   We’re aware that some customers’ agents are unable to log in. Our team is actively investigating the issue. In the meantime, performing a hard refresh and clearing your browser cache may help resolve the problem.

2. 2025年11月24日 UTC 16:27monitoring

   The earlier issues affecting agent logins have now been resolved. All services are operating normally, and we’re continuing to monitor to ensure stability.

3. 2025年11月24日 UTC 20:25resolved

   This incident has been resolved.

1. 2025年11月18日 UTC 12:46monitoring

   Cloudflare, a service provider used all over the world including by Deskpro, is having global network issues. This is causing intermittent issues accessing Deskpro and performing certain functions (e.g. downloading attachments), as well as APIs required by third-party services (e.g. telephony services, SMS, WhatsApp). Cloudflare is aware of the problem and service is recovering. You can follow along here: https://www.cloudflarestatus.com/

2. 2025年11月18日 UTC 13:12monitoring

   Cloudflare report that they have identified the problem and that a fix is being implemented.

3. 2025年11月18日 UTC 15:04resolved

   Cloudflare report that the issue has been resolved. Normal service should be fully restored. If you continue to experience any issues, please reach out to [email protected].

1. 2025年10月2日 UTC 08:59investigating

   We are aware of an issue causing degraded performance with outbound voice calls, affecting some customers. Our team is currently investigating and working to resolve the problem.

2. 2025年10月2日 UTC 15:05monitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年10月2日 UTC 17:44resolved

   This incident has been resolved.

1. 2025年7月27日 UTC 17:54identified

   Some customers may experience issues with Voice and WhatsApp, and the Billing page may not load correctly. This stems from an ongoing problem with a third-party service we rely on. We've identified the cause and are actively monitoring the situation while also exploring potential workarounds to reduce impact. Updates will follow as we learn more.

2. 2025年7月27日 UTC 21:08monitoring

   Service from the third-party provider is being restored. Error rates are dropping as systems come back online. The situation is currently stable, and we’re actively monitoring for any changes.

3. 2025年7月27日 UTC 23:01resolved

   This incident has been resolved.

1. 2025年3月8日 UTC 11:07investigating

   Some users may be experiencing outbound email delays. External providers like Google Apps or O365 aren’t affected. Our team is investigating.

2. 2025年3月8日 UTC 11:33identified

   The issue has been identified and a fix is being implemented.

3. 2025年3月8日 UTC 12:30monitoring

   We're processing a backlog of messages and will continue to monitor the situation closely

4. 2025年3月10日 UTC 18:42resolved

   This incident has been resolved.

1. 2025年1月30日 UTC 15:11investigating

   We are currently experiencing a service disruption. Our team is actively working to mitigate the issue and restore normal operations as quickly as possible.

2. 2025年1月30日 UTC 15:41monitoring

   We have identified and resolved the issue that was disrupting service and are actively monitoring the situation.

3. 2025年1月30日 UTC 19:01resolved

   A platform upgrade led to an unexpected load increase, causing a service interruption. We've scaled up resources.