电话支助服务中断
Pending
受影响的组件
Technical Support (Phone)
- investigating
目前我们正面临一个影响我们电话支持线的问题,顾客可能无法联系我们. 我们的工程师正在积极调查这个问题并努力尽快恢复服务. 需要支持吗? 我们的现场聊天支持仍然提供24/7,我们鼓励客户通过聊天与我们联系,以获得即时援助。 我们对不便表示诚挚的歉意,并将在获得更多信息后立即提供最新情况.
自动翻译自官方事件更新。
55 Digital Pacific incidents · 2022年2月 — official updates, affected components, duration and resolution details.
目前我们正面临一个影响我们电话支持线的问题,顾客可能无法联系我们. 我们的工程师正在积极调查这个问题并努力尽快恢复服务. 需要支持吗? 我们的现场聊天支持仍然提供24/7,我们鼓励客户通过聊天与我们联系,以获得即时援助。 我们对不便表示诚挚的歉意,并将在获得更多信息后立即提供最新情况.
自动翻译自官方事件更新。
亲爱的顾客们, cPanel发布了一个安全更新,以解决CVE-2026-58048,一个数据库特权升级弱点会影响被支持的cPanel & WHM版本. 我们强烈建议所有客户将其服务器更新到可用的补丁版本. 详情请参见以下正式咨询意见: https://support.cpanel.net/hc/en-us/articles/42285745783703-security-CVE-2026-58048-Database-Privilege-Escalation (中文(简体) ). 需要采取的行动 请通过 SSH 作为根用户登录到您的服务器并运行以下命令 : /书写/upcp 此命令将下载并安装最新可用的 cPanel & WHM 更新, 包括 cPanel 发布的安全修正 。 更新完成后, 验证您的 cPanel 版本 : /用户/当地/小组/小组-V 为何需要更新 这一安全释放解决了一种脆弱性,这种脆弱性可能使数据库环境中的特权升级。 应用最新的 cPanel 更新是从 cPanel 中推荐的缓解, 并帮助保护您的服务器免受潜在开发 。 如果您在升级过程中无法进行更新或体验出任何问题,请联系我们的支援团队. 我们很乐意协助你.
自动翻译自官方事件更新。
我们知道目前影响电子邮件服务的问题,有些客户可能无法发送或接收电子邮件。 我们的工程队已经查明了这个问题,并正在积极努力尽快恢复正常的电子邮件功能。 请放心,解决这一问题是我们的最高优先事项。 一旦获得更多的信息,我们将继续及时提供最新情况。 我们赞赏你耐心和理解,同时努力寻求解决.
影响电子邮件服务的问题以及网络邮件访问问题现已得到解决。 我们的工程队将继续密切监测局势,以确保目前的稳定。 我们赞赏你在努力解决这一问题时的耐心和理解。 请放心,如果出现新的事态发展,我们将继续提供最新情况.
自动翻译自官方事件更新。
我们知道目前影响向Hotmail域发送电子邮件的问题。 我们的工程组正在积极调查这个问题,并全天候地努力尽快恢复正常的电子邮件发送. 请放心,解决这一问题是我们的最高优先事项。 一旦获得更多的信息,我们将继续及时提供最新情况。 我们赞赏你耐心和理解,同时努力寻求解决.
The issue affecting email delivery to Hotmail domains has been resolved, and email delivery has returned to normal. Our Engineering Team has completed the necessary work, and we are no longer observing the reported delivery issue. Thank you for your patience and understanding while we worked to resolve this issue.
自动翻译自官方事件更新。
我们意识到一个阻止一些客户访问网站和电子邮件的问题。 我国基础设施小组正在积极调查这一问题并努力尽快恢复服务。 请放心,解决这一问题是我们的最高优先事项。 一旦获得更多的信息,我们将继续及时提供最新情况。 我们赞赏你耐心和理解,同时努力寻求解决.
我们的基础设施小组已经查明根源是影响受影响服务器的内核问题。 一个稳定的内核现已被应用到受影响的服务器上,服务成功被恢复. 网站、小组和网络邮件现在应该可以访问。 我们将继续密切监测环境,我们的管理人员将采取任何必要的进一步行动,确保持续的稳定。 谢谢你的耐心和理解.
这一事件已经得到解决.
自动翻译自官方事件更新。
Dear Customer, We are writing to share an important update regarding the evolving landscape of security patching. Microsoft has recently announced that due to advancements in AI-driven security research, the volume and frequency of security updates both on the regular Patch Tuesday schedule and through occasional out-of-band releases are increasing. As the frequency of updates increases, keeping your operating systems and software current is more critical than ever. To ensure your Windows Dedicated Server environment remains secure, we ask that you be prepared to manage and apply security patches to your servers promptly as they are released. Staying current with these updates is essential to protecting your infrastructure against emerging threats. For more details, refer A note on patch Tuesday (https://www.microsoft.com/en-us/msrc/blog/2026/05/a-note-on-patch-tuesday) To help maintain the security and stability of your environment, we recommend the following best practices: Review and apply the latest Windows security updates and patches as soon as practical after their release to address known vulnerabilities and security risks; and Strengthen your security posture by enabling Multi-Factor Authentication (MFA/2FA), using dedicated administrative accounts, limiting privileged access, and implementing other recommended security controls. These measures can significantly reduce the risk of compromise and help maintain the security of your systems. Please note that the Microsoft patch release will require a server reboot for the updates to be fully applied. After installing the patches, kindly ensure that the server is restarted at the earliest opportunity to complete the update process and avoid any pending update-related issues.'’’ Should you have any questions or need further assistance, please feel free to reach out to our Support team.
This incident has been resolved.
我们知道目前影响向某些外部提供者发送电子邮件的问题,包括Gmail和Hotmail域。 我们的工程组正在积极调查这个问题,并全天候地努力尽快恢复正常的电子邮件发送. 请放心,解决这一问题是我们的最高优先事项。 一旦获得更多的信息,我们将继续及时提供最新情况。 我们赞赏你的耐心和理解 我们努力争取解决
影响向某些外部接收者发送电子邮件的问题现已得到解决。 我们的调查认定,这个问题与SpamExperts电子邮件过滤服务有关. 作为补救过程的一部分,API版本进行了更新,恢复了正常的电子邮件发送操作. 我们的小组将继续密切监测环境,以确保目前的稳定。 我们赞赏你在努力解决这一问题时的耐心和理解.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正积极追踪一个问题,即当邮件来自Gmail或Google Workspace账户时,一些客户可能会收到电子邮件的复制件。 经过对我们的邮件基础设施的彻底调查,我们核实了这种行为不是由我们的托管平台,本地邮件服务器,或内部网络发送造成的. 重复的信息是在Google网络的外部发送过程中产生的,并在独立测试中被复制. 这对你意味着什么? - 不需要动作: 您不需要更改您的电子邮件设置或打开支持票 。 - 电子邮件完整性是安全的:没有丢失数据,除复制副本外,电子邮件发送仍然充分运作。 我们的方法:虽然存在可以抑制这些重复的人工服务器侧修改,但实施这一修改对邮件的总体可靠性构成重大风险。 强行进行这种绕行可能无意地阻断合法邮件,或增加将有效信件标为垃圾邮件的风险。 为了保护您的电子邮件发送性能, 我们让标准发送协议 自然处理消息。 我们正在不断监测入境邮件流量,并跟踪谷歌发送行为和第三方整合最新消息. 我们赞赏你的耐心,并将在获得更多技术细节后立即提供进一步的最新情况.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们意识到影响我们品牌网站无障碍的问题,以及一些受到影响的服务,我们的工程队正全天候努力解决这个问题。 请知道,我们正在竭尽全力解决这一问题,一旦获得更多信息,我们将及时提供最新情况.
我们确定了影响我们品牌网站无障碍性的另一个问题,以及一些受到影响的服务,我们的工程团队正全天候努力解决这个问题。 请知道,我们正在竭尽全力解决这一问题,一旦获得更多信息,我们将及时提供最新情况.
影响我们品牌网站无障碍性的问题以及一些受到影响的服务现已得到解决。 我们的工程队将继续密切监测局势,以确保目前的稳定。 我们赞赏你在努力解决这一问题时的耐心和理解。 请放心,如果出现新的事态发展,我们将继续提供最新情况.
这一事件已经得到解决.
自动翻译自官方事件更新。
作为cPanel发布的最新安全建议的一部分,强烈建议使用VPS和专用服务器的客户确保将下列组件更新到最新支持的版本: c小组和WHM EasyApache 软件包 操作系统核心 c 小组发布了更多安全补丁和建议,以进一步加强保护,防范最近披露的脆弱性。 建议尽早应用这些更新,以帮助保护您的服务器环境并避免潜在的服务影响. 详情请参见以下正式咨询意见: https://support.cpanel.net/hc/en-us/articles/40311543760407-security-CVE-2026-29203-cpanel-WHM-WP2-security-Update-May-08-2026 互联网档案馆的存檔,存档日期2007-12-22. https://support.cpanel.net/hc/en-us/articles/40229402602519-Security-CVE-2026-23918 (中文(简体) ). https://support.cpanel.net/hc/en-us/articles/4018402594071-CVE-2026-31431-复制-故障-上报-为-linux-内核 对于大多数客户来说,补丁已经应用或正在被自动推出;然而,使用自定义的SSH端口或自管服务器的客户被建议从端执行所推荐的更新. 我们建议作为预防性安全措施尽快进行这些更新。 谢谢你继续给予合作和谅解.
这一事件已经得到解决.
自动翻译自官方事件更新。
这一事件与cPanel & WHM登录中最近发现的安全弱点有关. cPanel今晚会发布一个新的安全补丁来修复所有识别出的脆弱性,我们计划一旦发布,就在所有服务器上安装同样内容. 对于自控的VPS和专用服务器,我们建议在PM EST 12:30后运行force upcp脚本(cPanel版本更新脚本). 鉴于这种脆弱性的性质,我们眼前的优先事项是获取数据并预防任何影响,我们正在暂时阻止某些访问(WHM/cPanel/Webmail),直到进一步通知。 您的电子邮件功能仍在继续工作( IMAP/ POP), 我们请求同时使用电子邮件客户端访问您的电子邮件 。 一旦在相应的服务器上安装补丁,我们将不断更新此帖. 谢谢你的理解和支持.
对WHM、cPanel和Webmail访问的临时限制现已取消,服务应正常提供。 我们的高级系统管理员继续安装新的安全补丁,并在背景中监视服务器. 作为一项额外防范措施,SSH和SFTP(22/222号口)的准入仍然暂时受到限制,同时继续进一步的安全验证和补丁活动. 为VPS和专用客户安排的工作: 通过 WHM 访问服务器终端 终端 : 正在积极采取这些步骤,以帮助保护客户环境,同时审查和应用更多的安全更新。 谢谢你的耐心和理解.
这一事件已经得到解决.
自动翻译自官方事件更新。
亲爱的顾客们, 供应商最近查明了影响cPanel & WHM登录认证的重大安全弱点。 这个问题影响到目前所有支持的cPanel版本,如果未标注,可能会使服务器受到未经授权的访问. 好消息是cPanel已经为支持的版本发布了官方安全补丁. 我们强烈建议所有客户使用VPS和专用服务器;尽早更新最新cPanel版本,以避免这种脆弱性产生任何潜在影响。 需要采取的行动 : 请通过 WHM 或使用标准更新过程从服务器更新 cPanel 到最新版本. 关于指导,请参阅正式文件: https://docs.cpanel.net/whm/cpanel/上等-上等-版/. 重要注释 : 目前尚未报告已知的服务影响。 已启用自动更新的服务器可能已经自动收到补丁 。 强烈建议运行更旧/无支持的cPanel版本的客户立即升级到一个被支持的建筑,因为脆弱性也可能影响这些版本。 我们建议尽快将这一更新用作预防性安全措施.
亲爱的顾客们, 作为持续安全措施的一部分,我们在尚未应用所需cPanel补丁的服务器上暂时禁止访问cPanel、WHM和Webmail端口。 我们强烈要求所有用户优先更新其cPanel版本,以恢复正常访问. 同时,您还可以继续使用服务子域访问您的面板,例如: whm.域名 cpanel.域名 网络邮件.域名 我们赞赏你的合作,帮助维持一个安全的环境.
我们了解你们服务的重要性和这种情况可能产生的影响。 如前所述,这起事件与最近发现的cPanel & WHM登录安全弱点有关. 我们的团队正在积极评估和恢复受影响的服务器。 鉴于这种脆弱性的性质,这一过程是复杂的,我们眼前的优先事项是获取数据并预防进一步的影响,这就是某些访问(Server/WHM/c小组)暂时受到限制的原因所在。 请放心,这个问题正在得到最优先的处理,我们将在取得进展时分享进一步的最新情况。 我们感谢你在此期间的理解和支持.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager. Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Following servers are affected: vmres18.auserver.com.au vmres21.auserver.com.au vmcp07.premium-hosting.com.au vmcp74.digitalpacific.com.au vmcp84.digitalpacific.com.au vmcp93.digitalpacific.com.au vmpl03.digitalpacific.com.au
The issue has been identified and is being worked on.
Update: Our team is currently working on restoring the affected services. We appreciate your patience and will provide further updates as soon as more information is available.
The restoration of server vmres21.auserver.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.
The restoration of server vmres18.auserver.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.
The restoration of server vmpl03.digitalpacific.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.
The restoration of server vmcp93.digitalpacific.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.
The restoration of servers vmcp07.premium-hosting.com.au and vmcp74.digitalpacific.com.au has been completed successfully. All services on the servers have resumed and are functioning normally. Restoration of vmcp84.digitalpacific.com.au is still in progress. We will keep you updated on their status.
Our engineering team has completed the necessary corrective actions, and services have now been restored. All impacted servers are back online and operating normally. We sincerely apologise for the disruption and thank you for your patience while we worked to resolve this matter.
Be advised our internal monitoring has indicated that some Shared/Reseller Hosting servers have become temporarily unavailable. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
The issue affecting some Shared/Reseller Hosting servers has been resolved, and all services are now operating normally. We will continue to monitor the servers closely to ensure ongoing stability. We appreciate your patience and understanding. If you are still experiencing any issues, please don’t hesitate to contact our support team.
All services are now operating normally.
We are continuing to investigate this issue.
The necessary action has been taken already and all the services are operational.
This incident has been resolved.
We are currently performing emergency maintenance on vmcp74.digitalpacific.com.au During this time, affected services may experience intermittent downtime or degraded performance. Our system administrators actively working to resolve the issue as quickly as possible. We will provide updates as soon as maintenance is completed.
We are pleased to inform you that the maintenance has been successfully completed and the server is fully operational.
This is to inform you that we are experiencing a web service issue on vmpl02.digitalpacific.com.au, which may result in intermittent website access. Our team is investigating the issue with high priority, and we will keep you updated with further information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
All WordPress websites are experiencing login issues due to a Recaptcha problem. We are actively investigating the issue and will provide updates on the status page as soon as more information becomes available.
The issue affecting WordPress website logins has been successfully resolved.
Our monitoring has detected a networking device has gone offline. This has impacted a small number of customer-dedicated servers.
We are continuing to investigate this issue.
Our Networking team is still looking into this matter. We will keep you posted with further updates
The networking device is replaced and is backup online.
Websites hosted on the server vmcp69.digitalpacific.com.au are not operating normally and access to cPanel is currently unavailable. We are actively investigating the issue and will provide updates on the status page as soon as more information is available.
The website hosted on "vmcp69.digitalpacific.com.au" are now operational, the server is stable, and the cPanel access issue has been resolved.
Websites hosted on the server vmcp69.digitalpacific.com.au are operating normally. However, access to cPanel is currently unavailable. We are actively investigating the issue and will provide updates on the status page as soon as more information is available.
Server and services running fine. Able to SSH on the server and cpanel/WHM is working.
This incident has been resolved.