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Diligent 中断历史

50 Diligent incidents · 2025年10月 — official updates, affected components, duration and resolution details.

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Boards / Entities - Service Access Issues in US Region

开始时间 2026年7月4日 UTC 21:29 23m

Outage严重事件

受影响的组件

Entities (North America - US)Boards (North America - US)

2026年7月4日 UTC 21:29investigating
Boards and Entities users in the US region are experiencing service connectivity issues, resulting in intermittent access and degraded application availability. The team is actively investigating the issue and working to restore normal service.
2026年7月4日 UTC 21:44identified
The issue has been identified and a fix is being implemented.
2026年7月4日 UTC 21:46monitoring
A fix has been implemented and we are monitoring the results.
2026年7月4日 UTC 21:52resolved
This incident has been resolved.

BoardDocs - Users Are Unable To Access Site in the US Region

开始时间 2026年6月22日 UTC 13:09 4h 34m

Outage严重事件

受影响的组件

BoardDocs (North America - US)

2026年6月22日 UTC 13:09investigating
Users are unable to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
2026年6月22日 UTC 13:20identified
The issue has been identified and a fix is being implemented.
2026年6月22日 UTC 17:38monitoring
A fix has been implemented and we are monitoring the results.
2026年6月22日 UTC 17:44resolved
This incident has been resolved.

Results - Service Degradation Impacting Users In Non-US Regions

开始时间 2026年5月28日 UTC 03:23 1h 37m

Outage严重事件

受影响的组件

Results (South America - Brazil)Results (Asia Pacific - Singapore)Results (Asia Pacific - Australia)Results (Europe - Germany)Results (Africa - South Africa)Results (Europe - UK)Results (North America - Canada)Results (Asia Pacific - Japan)

2026年5月28日 UTC 03:23identified
Users are currently experiencing service degradation in non-US regions. The Results app remains accessible via the highbond.com domain while we investigate the issue. Thank you for your understanding and patience!
2026年5月28日 UTC 04:29monitoring
A fix has been implemented and we are monitoring the results.
2026年5月28日 UTC 05:00resolved
This incident has been resolved.

Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation

开始时间 2026年5月27日 UTC 20:03 23m

Outage严重事件

2026年5月27日 UTC 20:03investigating
We are currently investigating this issue.
2026年5月27日 UTC 20:16identified
The issue has been identified and a fix is being implemented.
2026年5月27日 UTC 20:18monitoring
A fix has been implemented and we are monitoring the results.
2026年5月27日 UTC 20:26resolved
This incident has been resolved.

Boards | BoardDocs | BoardEffect | Entities - Intermittent Service Degradation Affecting Users in the US

开始时间 2026年5月24日 UTC 08:14 7h 37m

Outage严重事件

受影响的组件

Entities (North America - US)BoardDocs (North America - US)BoardEffect (North America - US)Boards (North America - US)

2026年5月24日 UTC 08:14investigating
Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.
2026年5月24日 UTC 08:47identified
The issue has been identified and a fix is being implemented.
2026年5月24日 UTC 11:53identified
Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues. Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.
2026年5月24日 UTC 13:09monitoring
A fix has been implemented and we are monitoring the results.
2026年5月24日 UTC 15:51resolved
This incident has been resolved.

Third-Party Manager - Users Are Not Able To Access The Site In The US region

开始时间 2026年5月22日 UTC 09:54 1h 22m

Outage严重事件

受影响的组件

Third Party Manager (North America - US)

2026年5月22日 UTC 09:54identified
Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
2026年5月22日 UTC 11:06monitoring
A fix has been implemented and we are monitoring the results.
2026年5月22日 UTC 11:16resolved
This incident has been resolved.

Boards – Users Are Not Able To Access The Application In The APAC Region

开始时间 2026年5月20日 UTC 02:54 1h 8m

Outage严重事件

受影响的组件

Boards (Asia Pacific - Australia)

2026年5月20日 UTC 02:54investigating
Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!
2026年5月20日 UTC 02:55identified
The issue has been identified and a fix is being implemented.
2026年5月20日 UTC 03:42monitoring
A fix has been implemented and we are monitoring the results.
2026年5月20日 UTC 04:03resolved
This incident has been resolved.

Boards - Users Are Not Able Not Access The Application In The EU Region

开始时间 2026年5月12日 UTC 10:00 38m

Outage严重事件

受影响的组件

Boards (Europe - Germany)

2026年5月12日 UTC 10:00investigating
Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!
2026年5月12日 UTC 10:03identified
The issue has been identified and a fix is being implemented.
2026年5月12日 UTC 10:14monitoring
A fix has been implemented and we are monitoring the results.
2026年5月12日 UTC 10:37resolved
This incident has been resolved.

BoardDocs - Some users are unable to access the Diligent BoardDocs application

开始时间 2026年5月1日 UTC 15:30 13d 23h

Outage严重事件

受影响的组件

BoardDocs (North America - US)

2026年5月1日 UTC 15:30investigating
We are currently investigating this issue.
2026年5月1日 UTC 22:55investigating
We are currently investigating an issue that is preventing users from accessing BoardDocs. We understand the impact of this disruption and sincerely apologize for the inconvenience. This is a high-priority issue, and our senior engineers are actively working to address it. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date information.
2026年5月1日 UTC 23:58identified
The issue has been identified and a fix is being implemented.
2026年5月1日 UTC 23:58monitoring
A fix has been implemented and we are monitoring the results.
2026年5月4日 UTC 12:27monitoring
A fix has been implemented and our senior engineers continue to monitor the results. We appreciate your continued support and apologize for any disruption. Please continue to monitor this page for the most up to date information.
2026年5月4日 UTC 21:57monitoring
The BoardDocs system is online and stable at this time. We are actively monitoring the results and are prepared to act should any further issues occur. Please continue to monitor this page for the most up to date information.
2026年5月7日 UTC 15:17investigating
We are currently investigating an issue that is preventing users from accessing BoardDocs. We sincerely apologize for the inconvenience. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date status.
2026年5月7日 UTC 15:52monitoring
The BoardDocs system is online and available at this time. We are performing additional maintenance to increase capacity. Please continue to monitor this page for the most up to date information. If you are unable to login, please follow the instructions at this page (https://www.diligent.com/support/boarddocs-incident-update) to ensure there is no local browser issue impacting your ability to log in.
2026年5月15日 UTC 15:23resolved
This incident has been resolved.

BoardDocs - Sites Are Inaccessible In The US Region

开始时间 2026年4月27日 UTC 13:07 1d 9h

Outage严重事件

受影响的组件

BoardDocs (North America - US)

2026年4月27日 UTC 13:07investigating
Users are unable to access their sites in the US region. We are currently investigating. Thank you for your understanding and patience!
2026年4月27日 UTC 16:41identified
.The issue has been identified and a fix is being implemented.
2026年4月27日 UTC 17:35identified
The issue has been identified and a fix is being implemented
2026年4月27日 UTC 20:08investigating
Please be aware that teams are still actively engaged and working on this issue. We understand this issue is frustrating and are doing everything we can to resolve it as quickly as possible.
2026年4月27日 UTC 20:27investigating
We are currently investigating this issue.
2026年4月28日 UTC 13:03investigating
Our senior engineering team continues to actively investigate a performance issue impacting BoardDocs. The issue is being treated as a priority, and we have engaged the vendor to assist with resolution
2026年4月28日 UTC 18:30identified
The issue has been identified and a fix is being implemented.
2026年4月28日 UTC 18:30monitoring
A fix has been implemented and we are monitoring the results.
2026年4月28日 UTC 22:08resolved
This incident has been resolved.

Diligent One Platform - Users Are Intermittently Unable To Access D1P Across Regions

开始时间 2026年4月20日 UTC 10:47 1h 51m

Outage严重事件

2026年4月20日 UTC 10:47investigating
Users are intermittently unable to access D1P in the across region. We are currently investigating. Thank you for understanding and patience.
2026年4月20日 UTC 11:04identified
The issue has been identified and a fix is being implemented.
2026年4月20日 UTC 11:08monitoring
A fix has been implemented and we are monitoring the results.
2026年4月20日 UTC 12:38resolved
This incident has been resolved.

Diligent Data Room - Service Disruption in UK Region

开始时间 2026年4月19日 UTC 00:38 2h 58m

Outage严重事件

受影响的组件

Diligent Data Room (Europe - UK)

2026年4月19日 UTC 00:38investigating
Users in the UK region are experiencing temporary difficulty accessing the Diligent Data Room. During this time, the application is unavailable and the issue is being addressed as quickly as possible.
2026年4月19日 UTC 02:33identified
The issue has been identified and a fix is being implemented.
2026年4月19日 UTC 03:27monitoring
A fix has been implemented and we are monitoring the results.
2026年4月19日 UTC 03:36resolved
This incident has been resolved.

Boards - Some Clients Unable To Access Their Site Intermittently In APAC and CA Regions

开始时间 2026年4月13日 UTC 08:23 51m

Outage重大事件

受影响的组件

Boards (North America - Canada)Boards (Asia Pacific - Australia)

2026年4月13日 UTC 08:23investigating
We are currently investigating this incident. Thank you for your patience.
2026年4月13日 UTC 08:34identified
The issue has been identified and a fix is being implemented.
2026年4月13日 UTC 08:42monitoring
A fix has been implemented and we are monitoring the results.
2026年4月13日 UTC 09:14resolved
This incident has been resolved.

Salesforce Outage - Investigating

开始时间 2026年3月17日 UTC 05:37 2h 55m

Outage严重事件

2026年3月17日 UTC 05:37investigating
We are currently experiencing a service disruption from Salesforce and following up with the Salesforce team. We apologize for any inconvenience.
2026年3月17日 UTC 06:36identified
The issue has been identified and a fix is being implemented.
2026年3月17日 UTC 08:28monitoring
A fix has been implemented and we are monitoring the results.
2026年3月17日 UTC 08:32resolved
This incident has been resolved.

Boards - Users Unable To Login Using Existing Password

开始时间 2026年2月27日 UTC 23:22 2h 25m

Outage严重事件

受影响的组件

Boards (North America - US)

2026年2月27日 UTC 23:22investigating
We are currently investigating this issue.
2026年2月28日 UTC 01:13identified
The issue has been identified and a fix is being implemented.
2026年2月28日 UTC 01:13monitoring
A fix has been implemented and we are monitoring the results.
2026年2月28日 UTC 01:47resolved
This incident has been resolved.

Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line

开始时间 2026年2月27日 UTC 13:41 23h 56m

Outage重大事件

受影响的组件

Contact Center (North America - US)

2026年2月27日 UTC 13:41investigating
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com). Thank you for your understanding and patience!
2026年2月27日 UTC 15:55identified
The issue has been identified and a fix is being implemented.
2026年2月28日 UTC 13:22monitoring
A fix has been implemented and we are monitoring the results.
2026年2月28日 UTC 13:36resolved
This incident has been resolved.

Third Party Manager - Third Party Manager is down in the US region

开始时间 2026年2月24日 UTC 19:52 33m

Outage严重事件

受影响的组件

Third Party Manager (North America - US)

2026年2月24日 UTC 19:52investigating
Third Party Manager is unavailable in the US Region
2026年2月24日 UTC 19:55identified
The issue has been identified and a fix is being implemented.
2026年2月24日 UTC 19:56monitoring
A fix has been implemented and we are monitoring the results.
2026年2月24日 UTC 20:25resolved
This incident has been resolved.

Boards - Users are unable to access the application in US, CA and EU regions

开始时间 2026年2月24日 UTC 14:17 20m

Outage严重事件

受影响的组件

Boards (North America - Canada)Boards (Europe - Germany)Boards (North America - US)

2026年2月24日 UTC 14:17investigating
Users are unable to access the application in US, CA and EU regions. We are currently investigating. Thank you for your understanding and patience!
2026年2月24日 UTC 14:26identified
The issue has been identified and a fix is being implemented.
2026年2月24日 UTC 14:29monitoring
A fix has been implemented and we are monitoring the results.
2026年2月24日 UTC 14:37resolved
This incident has been resolved.

Third Party Manager - Application is unavailable in the US Region

开始时间 2026年2月19日 UTC 20:47 15m

Outage严重事件

受影响的组件

Third Party Manager (North America - US)

2026年2月19日 UTC 20:47identified
Users are unable to log in to Third Party Manager in the US Region
2026年2月19日 UTC 20:52monitoring
A fix has been implemented and we are monitoring the results.
2026年2月19日 UTC 21:02resolved
This incident has been resolved.

Equity - Users are unable to access the application in the US region

开始时间 2026年2月19日 UTC 06:08 2h 48m

Outage严重事件

受影响的组件

Equity (North America - US)

2026年2月19日 UTC 06:08investigating
Users are unable to access the application in the US region. We are currently investigating. Thank you for your understanding and patience!
2026年2月19日 UTC 06:12identified
The issue has been identified and a fix is being implemented.
2026年2月19日 UTC 08:00monitoring
A fix has been implemented and we are monitoring the results.
2026年2月19日 UTC 08:56resolved
This incident has been resolved.

Diligent 中断历史 | Uptimus