Documo 中断历史

1. 2026年10月16日 UTC 19:13identified

   我们目前正在调查一个防止提供新的免费号码的问题。 试图增加免费号码(888,833等)的客户可能看到错误“无法获取号码”。 请稍后再试。” 也可以在不自动指定免费号码的情况下创建新的账户。 当地号码可以免费提供。 我们的团队正在同我们的上游运输伙伴就一项决议进行合作。 后续更新.

2. 2026年10月16日 UTC 21:19resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年8月25日 UTC 16:03investigating

   我们正在调查一个导致我们门户中断的问题。 我们的团队正勤奋地努力解决问题。 后续更新.

2. 2026年8月25日 UTC 16:34identified

   这一问题已经确定,一个解决办法正在实施之中。 后续更新.

3. 2026年8月25日 UTC 17:23monitoring

   一项措施已经执行,我们正在监测结果.

4. 2026年8月25日 UTC 18:58resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年8月3日 UTC 12:52investigating

   我们目前正在调查一个使用户在试图发送传真时收到出入境错误的问题。 后续更新.

2. 2026年8月3日 UTC 14:02resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月21日 UTC 20:54investigating

   我们目前正在调查一个问题,导致比通常更长时间等待使用我们的境内流离失所者产品处理文件。 接下来将有更多更新.

2. 2026年7月21日 UTC 21:05identified

   这一问题已经确定,一个解决办法正在实施之中.

3. 2026年7月21日 UTC 22:31monitoring

   一项措施已经执行,我们正在监测结果。 这一事件造成了需要处理的积压文件,我们期望在今后两个小时内清除积压文件.

4. 2026年7月21日 UTC 23:09resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月8日 UTC 16:56identified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 2026年7月8日 UTC 17:39resolved

   This incident has been resolved.

1. 2026年7月8日 UTC 14:52identified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 2026年7月8日 UTC 15:58monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年7月8日 UTC 16:23resolved

   This incident has been resolved.

1. 2026年6月29日 UTC 15:26identified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 2026年6月29日 UTC 16:49monitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 2026年6月29日 UTC 21:46resolved

   This incident has been resolved.

1. 2026年6月16日 UTC 15:05investigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 2026年6月16日 UTC 15:06identified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 2026年6月16日 UTC 15:09monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年6月16日 UTC 15:45monitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 2026年6月16日 UTC 16:56resolved

   This incident has been resolved.

1. 2026年6月15日 UTC 14:51investigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 2026年6月15日 UTC 15:07investigating

   We are continuing to investigate this issue.

3. 2026年6月15日 UTC 15:23monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年6月15日 UTC 16:41resolved

   This incident has been resolved.

1. 2026年6月10日 UTC 16:16investigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 2026年6月10日 UTC 16:18identified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 2026年6月10日 UTC 17:27resolved

   This incident has been resolved.

1. 2026年6月3日 UTC 13:26investigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 2026年6月3日 UTC 14:27monitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 2026年6月3日 UTC 15:09resolved

   This incident has been resolved.

1. 2026年4月27日 UTC 21:15investigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 2026年4月28日 UTC 00:28identified

   The issue has been identified and a fix is being implemented.

3. 2026年4月28日 UTC 11:09monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年4月28日 UTC 13:21resolved

   This incident has been resolved.

1. 2026年3月31日 UTC 12:27investigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 2026年3月31日 UTC 13:33monitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 2026年3月31日 UTC 15:09resolved

   This incident has been resolved.

1. 2026年2月19日 UTC 16:58investigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 2026年2月19日 UTC 17:27monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月19日 UTC 20:04resolved

   This incident has been resolved.

1. 2026年2月18日 UTC 19:24investigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 2026年2月18日 UTC 19:45monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月18日 UTC 20:28resolved

   This incident has been resolved.

1. 2026年2月16日 UTC 15:38investigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 2026年2月16日 UTC 17:53investigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 2026年2月16日 UTC 19:33monitoring

   A fix has been implemented and we are monitoring results.

4. 2026年2月16日 UTC 21:45resolved

   This incident has been resolved.

1. 2026年1月12日 UTC 14:35investigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 2026年1月12日 UTC 14:59identified

   The issue has been identified and a fix is being implemented.

3. 2026年1月12日 UTC 15:56monitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 2026年1月12日 UTC 17:46resolved

   This incident has been resolved and the backlog has been cleared.

1. 2025年12月11日 UTC 18:18investigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 2025年12月11日 UTC 19:35identified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 2025年12月11日 UTC 21:49monitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 2025年12月12日 UTC 14:33resolved

   This incident has been resolved.

1. 2025年10月6日 UTC 20:01investigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 2025年10月6日 UTC 22:01identified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 2025年10月7日 UTC 14:47identified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 2025年10月7日 UTC 17:40monitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年10月7日 UTC 19:04resolved

   This incident has been resolved.

1. 2025年10月6日 UTC 14:23investigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 2025年10月6日 UTC 15:56monitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年10月6日 UTC 17:01resolved

   This incident has been resolved.