56 Donorperfect incidents · 2024年11月 — official updates, affected components, duration and resolution details.
我们目前正在调查关于寻找记录和在DorposePerfect内浏览错误的报告。 我们对造成的不便表示歉意,并正在努力尽快解决这一问题。 我们将在获得更多信息后在此提供最新情况.
我们正在继续调查影响Dorposperfect内部登录和导航的间歇性错误。 我们理解,这个问题在整个上午一直影响着用户,并对持续的不便表示诚挚的歉意. 我们的团队正在积极努力,找出原因,尽快恢复正常的功能. 我们将继续在此提供更多信息.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查关于寻找记录和在DorposePerfect内浏览错误的报告。 我们对造成的不便表示歉意,并正在努力尽快解决这一问题。 我们将在获得更多信息后在此提供最新情况.
已执行一个修正,以解决在搜索记录和导航“捐助者完美”时出现的错误。 我们将继续对该系统进行监测,并在该问题得到充分解决后再提供最新情况.
在监测了修复后,我们没有观察到在DoctorPerfect内进行记录搜索或导航的其他任何错误。 这个问题现已得到解决。 我们赞赏你在努力解决这一问题时的耐心.
自动翻译自官方事件更新。
我们的知识库的人工智能搜索功能目前时断时续。 在此期间,您可以通过导航学习继续直接访问和搜索知识库文章 > 社区登陆版的知识库. 我们对造成的不便表示歉意,并将在获得更多信息后提供更多最新情况.
我们的第三方供应商证实,AI动力知识库搜索的问题已经解决. 我们还核实,在DoctorPerfect社区,搜索栏再次开放。 我们对此不便表示歉意,并感谢你在处理这一问题时的耐心.
自动翻译自官方事件更新。
我们正在调查一个导致捐助者业绩缓慢的问题。 我们对这种不便表示歉意,并正努力尽快解决这一问题.
我们的发展小组已执行了一项解决造成捐助者业绩缓慢的问题的措施。 我们正在继续监测反应时间和总体业绩,并将根据需要在此提供最新情况。 谢谢你的耐心.
在监测了修复工作之后,我们没有看到在DorposePerfect中出现进一步缓慢的问题。 我们相信,这一问题已经得到解决。 感谢你们耐心地努力纠正这个问题.
自动翻译自官方事件更新。
我们正在调查一个在试图登录到“捐助者完美”时出现的错误。 我们正在努力确定这一问题的根源并尽快解决这一问题。 我们将随时向您汇报最新情况。 谢谢你的耐心.
我们正在继续调查关于“捐助者”整个过程进展缓慢的报告,以及试图登录时延长装载时间和旋转时间的报告。 我们为这种不便表示歉意,并赞赏你在我们的团队努力找出根源并尽快解决问题时的耐心.
这一事件已经得到解决。 请注意,下次登录时,您会被提示输入您的 MFA 代码,即使您先前选择了可以记住您设备10天的选项. 我们为不便而道歉,并感谢你的耐心。 谢谢!
自动翻译自官方事件更新。
报告出口的处理时间目前比正常时间长。 出口请求正在得到成功的处理,但由于需求高于正常水平,需要的时间可能超过预期。 我国发展团队正积极致力于优化出口加工,提高整体绩效. 最快的结果是 我们建议允许您完成目前的出口请求 多次提交同样的导出将产生更多的请求并可能进一步增加处理时间. 我们对此不便表示歉意,并将在此提供更多信息
我们正在继续努力解决影响报告出口的比正常的处理时间更长的问题。 出口请求仍在得到成功的处理,但完成时间可能比预期的要长。 我们对此不便表示歉意,并将继续在本状况网页上提供最新资料.
为改善出口加工,已实施了一项固定措施。 初步结果显示,出口请求正在正常处理时间内完成。 我们将继续进行监测,以确认这一问题已完全解决.
在监测整顿后,我们确认出口请求是在正常时限内处理的。 在我们努力解决这一问题期间,感谢你的耐心和理解.
自动翻译自官方事件更新。
We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.
A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience.
This issue has been resolved. Access to the Givecloud Control Panel has been restored, and all services are operating normally. Thank you for your patience.
We're currently investigating an issue affecting Dashboards and Easy Reports not loading properly. We apologize for this inconvenience, and we'll keep you updated on our progress here.
After restarting the reporting services, report run times have returned to normal. We will continue monitoring to ensure everything continues to run as expected.
This incident has been resolved.
We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature. Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.
The issue impacting export processing times appears to be resolved. We identified a particularly large export job that required additional time to complete, but we are now seeing the pending export queue clear and processing return to normal. Any completed exports you were waiting for can be accessed under Reports > My Downloads. Also some additional clarification on the error message, "Max number of queue jobs reached," this will appear whenever there is already a pending export for your organization, whether submitted by your user account or another user within your system. Once the pending export completes, additional exports can be queued successfully.
Our payment processing vendor is currently experiencing intermittent issues with electronic payment processing. They have identified the root cause and are actively working to implement a fix and restore normal service as quickly as possible. We will continue to provide updates here as they become available.
Our payment processing vendor has implemented a fix and is actively monitoring the system to ensure payment processing remains stable and fully operational.
This incident has been resolved.
We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!
We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.
This incident has been resolved.
We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!
We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.
This incident has been resolved.
We are currently monitoring an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!
This incident has been resolved.
We are currently investigating an issue where DPMobile is unable to process new gifts within the app. Additionally, we are seeing that new API keys cannot be generated at this time. Our team is actively working to identify the root cause, and we will continue to provide updates here as more information becomes available.
This incident is resolved.
We are currently investigating intermittent errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating an issue impacting Easy Reports that may cause reports to run slowly or, in some cases, fail to complete. We apologize for the disruption and are working to resolve it as quickly as possible. Updates will be shared here as we learn more.
This incident has been resolved.
We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.
We have been notified that this issue has been addressed and all payment attempts are connecting as normal. We are monitoring payment success to ensure that this issue is truly resolved. Thank you for your patience as this situation was identified and addressed.
No further errors were observed and this issue is resolved.
We are currently investigating an issue where some emails are not being delivered. This includes emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated emails. We are working hard to identify the issue and resolve it as soon as possible. Thank you for your patience. We will keep you updated here.
We have identified the cause of the email delivery delays as a widespread outage affecting Microsoft 365 services. As a result, some emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated messages, may be delayed for users with Microsoft email services (such as Outlook, Hotmail, or Exchange). Our systems are operating as expected, and we are actively monitoring the situation. Until Microsoft resolves the outage on their end, delays in email delivery may continue. Thank you for your patience, and we will continue to provide updates here as more information becomes available.
This incident has been resolved.
We’re currently investigating an issue impacting DonorPerfect logins. Some users are seeing a blank screen when attempting to sign in, or are being prevented from logging in altogether. This is our highest priority, and our team is actively working to resolve it as quickly as possible.
Our team has identified the step in the login process that is causing the issue and are working to resolve it. Thank you for your patience as we get everything working again.
A fix has been implemented and we are monitoring the results. You should now be able to login to your DonorPerfect system.
This incident has been resolved.