13 Druva Phoenix incidents · 2026年1月 — official updates, affected components, duration and resolution details.
2026年9月24日 协调世界时1:12PM 调查 - 我们发现了一个问题,即一组设备目前与我们的服务器脱节,这可能影响到凤凰云的备份和恢复操作. 我们的小组正在积极调查这一问题,并努力优先恢复连通性和减轻影响。 我们正在密切监测局势,并将随时向你们通报进展情况。 请随时与Druva支援小组联系(https://support.druva.com)以获得任何援助。 Druva 支援 2026年9月24日 2:07PM UTC 监测 - 一套设备与我们的服务器断开的问题已成功解决。 凤凰云的备份与恢复业务正常运行. 我们将继续监测环境,以确保稳定和继续提供这些服务。 谢谢你的耐心和理解。 请随时与德鲁瓦支援小组联系 https://support.druva.com 德鲁瓦支持2026年9月24日 4:49PM UTC解决-问题已成功解决. 备份和恢复行动正常运行。 谢谢你的耐心和理解。 请随时与德鲁瓦支援小组联系 https://support.druva.com 德鲁瓦支助
自动翻译自官方事件更新。
8月3日 2026:31PM UTC决议 - 现通知如下: 我们发现并解决了影响凤凰云门户网站登录,备份,恢复凤凰云运营的问题. 所有受影响的服务现已完全恢复。 我们将继续密切监测环境,以确保服务稳定性并主动查明任何潜在的剩余影响。 影响的工作负担:我们为这可能造成的不便道歉,并感谢你的耐心和理解。 如有任何问题或需要进一步协助,请与德鲁瓦支助小组联系:https://support.druva.com。 德鲁瓦支助
自动翻译自官方事件更新。
2026年7月14日 9:32PM UTC Monitoring - 我们发现了一个通过凤凰云为甲骨文DTC和Nutanix AHV工作量提供备份并恢复服务导致性能退化的问题. 现在这个问题已经解决,服务已经恢复正常运行. 我们正在密切监测环境,以确保持续稳定。 请随时与Druva支援小组联系(https://support.druva.com)以获得任何援助。 2026年7月16日 11:03AM UTC决议 我们查明了这一事件的根源,并已采取补救措施来解决这一问题。 我们已完成了监测阶段,所有服务机构现已开始运作。 请随意与德鲁瓦支援团队联系 https://support.druva.com.
自动翻译自官方事件更新。
June 10, 2026 1:32PM UTC Investigating - We have identified degraded performance with the Backup and Restore services of Phoenix Cloud. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support June 11, 2026 7:35AM UTC Monitoring - The issue impacting our services has been successfully resolved. All affected operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva support team at https://support.druva.com Druva Support June 12, 2026 1:16PM UTC Resolved - The issue impacting our services has been fully resolved and the monitoring period has been successfully completed without any further abnormalities. All affected operations are functioning normally, and service stability has been confirmed. We appreciate your patience and cooperation throughout this incident. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support
May 20, 2026 5:12PM UTC Identified - We have identified an issue impacting Reporting on the Admin Console. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support June 12, 2026 11:37AM UTC Resolved - The issue impacting Reporting on the Admin Console has been successfully resolved. All affected operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva support team at https://support.druva.com Druva Support
March 1, 2026 4:08PM UTC Identified - We have identified degraded performance with the Backup and Restore services of Phoenix Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support March 2, 2026 7:25AM UTC Identified - AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support March 3, 2026 5:52AM UTC Identified - Update: Backup-Restore jobs are impacted for me-central-1 AWS Region. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support March 6, 2026 9:03PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Druva Support March 9, 2026 8:32PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support May 25, 2026 4:44PM UTC Identified - While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support
April 24, 2026 4:04PM UTC Identified - We have identified a partial disruption affecting the onboarding of new Azure subscriptions for Phoenix Cloud due to ongoing API service slowness reported by Microsoft Azure. This issue may impact the onboarding of new Azure subscriptions. There is no impact to existing subscriptions, and backup and restore operations continue to function as expected. Our teams are actively working with high priority to mitigate this. We are closely monitoring the situation and will keep you updated on further progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support. May 4, 2026 3:05PM UTC Resolved - All services are now operational. Please feel free to contact the Druva support team at https://support.druva.com.
March 13, 2026 9:04AM UTC Investigating - We have identified degraded performance with Backup services of Phoenix Cloud for Azure & AWS Workloads. There may be a potential impact on Backup and Restore operations. We will keep you updated with the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support March 14, 2026 2:27AM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.
February 9, 2026 10:46AM UTC Identified - We have identified degraded performance with Backup services of Phoenix Cloud for VMware Workloads. As a result of this issue, there may be a potential impact on backup job operations. Teams are actively working on a priority to mitigate the issue. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support February 9, 2026 12:17PM UTC Monitoring - The issue affecting Backup services for Phoenix Cloud VMware Workloads has now been successfully mitigated. Backup job operations have been restored to normal. We will continue to monitor the environment to ensure stability and to proactively identify any potential residual impact. Thank you for your patience and cooperation. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support February 9, 2026 2:20PM UTC Resolved - The issue impacting Backup services for Phoenix Cloud VMware Workloads has been successfully resolved. All affected backup job operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support
February 3, 2026 6:38AM UTC Identified - We have identified degraded performance with Backup services of Phoenix Cloud for Azure Workloads due to an ongoing service outage reported by Microsoft Azure in the East US and West US region. As a result of this Azure platform issue, there may be a potential impact on service availability and Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support February 3, 2026 9:09AM UTC Monitoring - The Microsoft Azure service outage for Azure Workloads has now been successfully mitigated. Backup and Restore operations have been restored to normal. We will continue to monitor the environment to ensure stability and to proactively identify any potential residual impact. Thank you for your patience and cooperation. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support February 4, 2026 10:08AM UTC Resolved - The issue impacting our services has been successfully resolved. All affected operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva support team at https://support.druva.com Druva Support
January 23, 2026 11:24AM UTC Scheduled - We will be performing unscheduled maintenance to implement a critical infrastructure upgrade with the Phoenix cloud service. This maintenance window will start at Jan 23, 2025 from 01:30 PM UTC to 02:00 PM UTC. Maintenance is applicable for APAC AWS Regions. During this maintenance period Portal login, Backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support January 23, 2026 1:30PM UTC Active - We have started maintenance for the Phoenix cloud service. January 23, 2026 2:01PM UTC Completed - We have successfully completed maintenance for the Phoenix cloud service. Please feel free to contact the Druva support team at https://support.druva.com.
January 14, 2026 4:22PM UTC Identified - We have identified degraded performance with Backup-Restore services of Phoenix Cloud for AWS Workloads. The incident started at 02:55 PM UTC. We are working on a priority to resolve the issue. We will keep you updated on the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support January 14, 2026 5:31PM UTC Monitoring - We identified the cause of the incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com. January 14, 2026 5:45PM UTC Resolved - All services are operational. Please feel free to contact the Druva support team at https://support.druva.com
January 6, 2026 5:15PM UTC Monitoring - We have identified degraded performance with Backup services of Phoenix Cloud for Azure Workloads. Time period of the impact is 03:00 AM to 09:30 AM UTC We have taken remedial steps to resolve the issue. We will keep you updated on the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support January 6, 2026 7:28PM UTC Resolved - All services are operational. Please feel free to contact the Druva support team at https://support.druva.com
