45 Dutchie incidents · 2026年2月 — official updates, affected components, duration and resolution details.
我们知道有些商人会遇到间歇性错误. 我们正在调查.
由于Cloudflare的基础设施故障,我们正在监测服务的重大中断(......) 然而,我们开始看到复苏的迹象。 我们将继续监测恢复情况.
我们正在观察系统性能的名义水平,但将继续监测和同Cloudflare合作,争取解决.
Cloudflare已经解决了这个问题,所有系统都正常运行.
自动翻译自官方事件更新。
佛罗里达州商店目前面临一个问题,即交付设备不能为他们印刷标签. 我们目前正在调查这一问题的原因,我们将尽快提供最新情况.
我们已查明这一问题的原因,并正在努力立即纠正这一问题。 一旦完成这项工作,我们将再次提供最新情况.
影响佛罗里达州交货设备标签印刷的问题已经解决。 安装了一个固定装置,并已全面推出;雇员需要刷新他们的POS,以确保你在最新版本上。 如果您继续体验到打印标签的问题,请联系支持.
自动翻译自官方事件更新。
我们目前正在监测一个在试图适用第三方忠诚奖励时可能影响电子商务检查的问题。 一旦我们确认这一影响,我们将立即更新.
我们已经纠正了这个问题,电子商务中的所有客户离职手续都按现在的预期运作.
自动翻译自官方事件更新。
我们的电子商务订单有问题 无法完成在线订单 我们正在调查这一问题,并将尽快公布最新情况.
随着我们继续调查此事,我们发现梅努斯和基奥克斯没有装载和提交订单. 我们正在继续最优先地进行调查,并将尽快更新.
我们已经纠正了这个问题,所有菜单都应再次发挥作用。 我们目前继续监测这一情况,以确保所有系统都按预期运作.
这一问题已完全解决,所有菜单活动已恢复全面运作.
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我们正在调查关于客户在打开移动应用程序后看到灰色屏幕的报告. 我们的团队正在积极开展工作,以查明原因并恢复全部功能。 一旦掌握更多信息,我们将共享最新消息.
我们的团队已经查明了问题,并正在努力解决问题。 我们将继续在掌握最新情况时增加最新情况.
现在解决了这个问题。 移动电子商务应用软件现在应如预期的那样运作.
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我们正在对荷兰电子商务和荷兰人加的零星不定期的报道进行投资.
我们查明了这一问题,并采取了补救措施恢复服务。 我们看到早期恢复服务的迹象.
我们已经修复了根源,并且正在监测名义上的表现.
这一事件已经得到解决.
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我们正在调查一个影响在纽约Metrac追踪系统下运作的药房销售交易的问题。 一些客户可能遭遇故障或延期离职. 我们的小组正在积极监测局势。 一旦获得更多信息,我们将提供最新资料。 ** 案件号:** 02445630
我们不再看到在纽约Metrc追踪系统下运行的药房的出诊错误。 这已经解决了.
自动翻译自官方事件更新。
我们正调查一个影响整个荷兰平台的图像和照片装载的问题。 一些用户可能遭遇缺失或加载缓慢的产品图像. 我们的小组已经查明,这是由于我们的图像传送供应商受到干扰,我们正在积极监测他们的恢复情况。 没有丢失数据,核心交易功能未受影响。 我们将随情况的发展提供最新情况.
** 在影响整个荷兰语平台图像和相片加载的停放之后,我们的图像传送供应商完成了服务恢复。 服务现已全面运作。 我们感谢你在中断期间的耐心,并对任何不便表示歉意。 **
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我们正在调查影响后台办公室和BI工具生成报告的中断。 这个问题是我国数据提供者斯诺菲克(Snowflake)主动平台事件的结果. 客户在试图操作或查阅两种产品的报告时可能遇到故障。 这是数据伙伴Snowflake报告的一个问题造成的,他们公布了一个可在此查看的官方状态页面[status.snowflake.com](http://status.snowflake.com). 我们的工程小组正在积极监测局势,并将在获得更多信息后提供最新情况.
我们已经把这次事件转到了监控之下。 雪花公司证实,大多数服务影响已经解决,我们的报告和数据服务正在恢复。 我们将继续进行监测,并在全面解决后提供最后最新情况.
雪花公司解决了影响荷兰客户数据和报告服务的平台问题。 所有"雪花"服务已经恢复,应用中报告,"Looker BI","安全数据共享"功能应当全面运行.
自动翻译自官方事件更新。
今天早上早些时候,我们发现 密歇根州市场 影响Metrc API连接的 高误差率 这个问题在大约9:00到9:06 AM ET之间与Metrc的密歇根API端点通信时造成间歇性故障. 服务已完全恢复。 我们与Metrc(第02438285号案件)立案支持,以确定根源,
这个问题现在已经得到解决.
自动翻译自官方事件更新。
We are aware of an issue affecting the discount module loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.
We are aware of an issue affecting the discount, vendor module, and Daily Snapshot Overview loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.
We have released a hotfix that has rectified the issues affecting the Discount, Vendor, and Daily Snapshot views. Please perform a hard refresh on your Back Office Login and all aspects of the system should be functioning as intended.
We are currently investigating an issue affecting Business Intelligence (BI) reporting tools for a subset of customers. Some users may be unable to load data or reports within their Looker-based analytics dashboards.
The issue affecting the BI Reporting tool has been resolved with a hotfix to the system. All BI Repots and Dashboards are now be functioning as intended.
We are currently investigating an issue affecting order delivery to fulfillment iPads at some dispensary locations. Customers placing orders online may experience delays in orders appearing on dispensary fulfillment screens. Our team has identified the likely cause and is actively working on a resolution. We will provide an update as soon as more information is available.
We have identified the cause of the issue affecting order delivery to fulfillment iPads at some dispensary locations. A rollback is currently in progress and we expect normal order processing to resume shortly. We will continue to provide updates as the situation develops.
We have resolved the issue affecting order delivery to fulfillment iPads at some dispensary locations. Orders are now processing and displaying normally. We apologize for any disruption this may have caused and appreciate your patience while our team worked to restore service.
Dutchie Engineering has observed that customers in New Mexico are experiencing failures at checkout and with delivery transactions, due to slow response times from BioTrack NM. Dutchie Engineering is working with BioTrack NM. We will provide updates as more information becomes available. Biotrack Case number: 00004158
This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.
We are aware of an issue affecting New Mexico operators using BioTrack for traceability. Some customers are experiencing failures at checkout. We are actively monitoring the situation and are in contact with BioTrack to facilitate resolution. We will provide updates as more information becomes available. We will provide updates as more information becomes available. Biotrack Reference Case number 00004158.
We are no longer seeing errors on checkout for Biotrack NM. We are continuing to monitor the situation closely and will continue to provide updates as we work toward full resolution.
We are no longer seeing errors on checkout for Biotrack NM.
We are currently investigating an issue affecting dispensaries using METRC traceability in certain states. Some locations are experiencing failures when creating, splitting, or converting packages in Dutchie POS. The error is originating from METRC’s systems, which are rejecting package creation requests with an “Explicit Shelf Life Dates” authorization error. Our team has opened a case with METRC (case #02434582) and is actively working toward a resolution. Sales transactions are not impacted at this time.
We have implemented a solution for dispensaries experiencing package creation failures related to METRC’s “Explicit Shelf Life Dates” authorization error. If you are encountering this issue, please navigate to your METRC settings in Dutchie Back Office and disable both the **“Use by date”** and **“Expiration date”** options, then re-attempt the package creation. Our team continues to work with METRC on case reference: #02434582.
We are aware of an issue with Biotrack Florida where dispensaries are currently experiencing errors and timeouts when completing sales transactions and initiating deliveries. We are actively monitoring the situation and have opened a ticket with BioTrack to facilitate resolution. We will provide updates as more information becomes available.
We are aware of an issue with BioTrack Florida where dispensaries are experiencing errors and timeouts when completing sales transactions and initiating deliveries. We have an open ticket with BioTrack and are actively monitoring the situation. Recommended Action: As advised by BioTrack, we recommend that all users log out and log back in to establish a new session, then attempt their transaction again. We will continue to provide updates as more information becomes available.
We are currently seeing successful checkouts with Biotrack Florida and are continuing to monitor this.
We are now seeing successful checkouts with Biotrack FL.
Dutchie Engineering发现了一个影响新墨西哥州一些客户的问题,由于来自BioTrack NM的错误,那里的结账失败. 此时,这个问题似乎已经由BioTrack NM解决. 这些错误发生的时间窗口为2:04 PM EDT至2:14 PM EDT.
BioTrack NM出错率已恢复正常.
自动翻译自官方事件更新。
Dutchie Engineering观察到,由于BioTrack NM的反应时间缓慢,新墨西哥州的顾客在检查客人时遇到缓慢或拖延. Dutchie Engineering正与BioTrack NM合作. 生物追踪案例#00003700
BioTrack NM的团队似乎在很大程度上缓解了这个问题. Dutchie的工程团队此时正在从BioTrack NM观测正常的响应时间.
自动翻译自官方事件更新。
我们目前正在调查一个产品可能不在药房电子商务菜单上的问题。 我们的工程组正在积极调查根源。 我们将随着调查的进展提供最新情况。 我们为你购物经历的中断道歉.
菜单正在正常装入.
我们已经解决这个问题。 谢谢你的耐心.
自动翻译自官方事件更新。
