53 Edmentum incidents · 2022年10月 — official updates, affected components, duration and resolution details.
我们目前正在调查影响课程软件内某些定制课程活动和其他功能的问题。 用户在访问或下载某些文件时可能会遇到安全证书错误,包括被引导注释和PDF. 这个问题也可能影响"知事"简介图片.
我们查明了根源,并正为找到解决办法而努力。 我们已作出变通,在大多数情况下将解决这个问题.
根本原因的解决方法已经到位。 这个问题已经得到解决.
自动翻译自官方事件更新。
我们正在调查一个影响进入主要团结平台的问题。 用户可能遇到登录失败,认证错误,或无法访问应用程序的部分内容.
我们已查明了根源,并正努力纠正这一问题.
我们实施了固定措施,业绩如所预期地有所改善。 我们将继续监督该平台的表现.
这一事件已经得到解决。 我们将继续监督该平台的表现.
自动翻译自官方事件更新。
LTI/SFTP与Apex学习和MajorClarity的集成被重新设置. 尚未收到更新证书的客户可以联系客户支持@edmentum.com,使其集成重新连接.
自动翻译自官方事件更新。
We are currently investigating performance issues with the Courseware and Exact Path platforms.
The root cause has been identified, and we are working to resolve the issue.
This incident has been resolved. We will continue to monitor the performance of the platform.
We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.
A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.
This incident has been resolved. We will continue to the monitor Study Island's performance.
We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.
This issue has been resolved. We will continue to monitor the courses performance.
We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.
The issue has been identified, and we are working toward the solution.
A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.
This incident has been resolved. We will continue to monitor the performance of the platform.
Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.
The issue has been identified and the teams are working on releasing the fix.
This incident has been resolved.
We are currently investigating this issue.
This has been resolved by Genius.
We are currently investigating reports concerning issues logging into the MajorClarity platform.
We are continuing to investigate this issue.
We have identified the root cause and are working to remediate the issue.
We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.
This incident has been resolved. We will continue to monitor the performance to the platform.
Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.
This incident has been resolved.
Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.
This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.
Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.
This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.
We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.
We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.
This incident has been resolved. We will continue to monitor the performance to the platform.
We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611
Our vendor has remediated the issue and we are monitoring at this time.
This incident has been resolved.
We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.
We are continuing to investigate this issue.
We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.
In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.
Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.
Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.
All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.
All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.
We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.
Scheduled maintenance is complete and we continue to monitor performance.
Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report
We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.
We are currently investigating reports of slowness logging into Apex Courses and Tutorials.
This incident has been resolved.
We are currently investigating reports of slowness logging into Apex Courses and Tutorials.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of slowness logging into Apex Courses and Tutorials.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.
This incident has been resolved.
