53 Egnyte incidents · 2024年10月 — official updates, affected components, duration and resolution details.
我们目前正在调查美国地区的安全政府服务。 我们的小组正在积极拟订一项决议,我们将在今后30分钟内提供最新情况。 我们为这可能造成的任何干扰表示歉意,并感谢你在我们努力恢复正常服务时的耐心.
我们正在继续调查这一问题.
我们已落实了解决这个问题的办法,目前正在监测结果。 如果你还遇到任何问题 请联系我们的支援小组.
我们的团队确认 一切应该恢复正常了 如果你继续遇到任何问题,请联系我们的支助小组,寻求进一步的援助。 我们为这期间可能造成的任何不便而道歉,并赞赏你的耐心.
自动翻译自官方事件更新。
我们目前正在调查我们在欧洲地区的SFTP服务的问题。 我们的小组正在积极拟订一项决议,我们将在今后30分钟内提供最新情况。 我们为这可能造成的任何干扰表示歉意,并感谢你在我们努力恢复正常服务时的耐心.
我们已落实了解决这个问题的办法,目前正在监测结果。 如果你还遇到任何问题 请联系我们的支援小组.
我们的团队确认 一切应该恢复正常了 如果你继续遇到任何问题,请联系我们的支助小组,寻求进一步的援助。 我们为这期间可能造成的任何不便而道歉,并赞赏你的耐心.
自动翻译自官方事件更新。
We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We are suspecting a degradation caused by an automatic failover in one of the services. We will provide an update on the situation within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating login issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
We are continuing to investigate this issue.
Our team has identified the issue as related to change in internal configuration mechanism that was rolled out to production environment. We’re actively working on a fix and will provide an update within the next 30 minutes.
We continue to work on the in-place fix for the identified issue. While we are seeing improvement, we are also preparing alternative extended rollback solution in parallel. We will provide an update in the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our Desktop App service in the US and EU regions. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team has identified the root cause of the issue and is actively working on a resolution. We will provide another update within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
A fix has been implemented and we are monitoring the results.
Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
We continue to investigate the issue and will provide an update within the next 30 minutes.
We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
We continue to investigate the issue and will provide an update within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our Secure & Govern Web UI service in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team has identified the issue, and we're actively working on a fix. We will provide an update within the next 60 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Some customers on trial domains may receive multiple email notifications after mapping a drive using the Desktop App. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
We continue to investigate the issue and will provide an update within the next 60 minutes.
We are closely monitoring the situation. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating intermittent issues with Azure SSO login in the All regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
We continue to investigate the issue and will provide an update within the next 30 minutes.
We are actively investigating the issue and will provide an update on the situation within the next 60 minutes.
We are actively investigating the issue and will provide an update on the situation within the next 3 hours.
We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue and we will provide another update within 3 hours.
We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide another update within 3 hours.
We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide an update as soon as we have more information.
The vendor-side issue has not yet been resolved; however, remediation plans have been provided to all impacted customers. We apologize for any inconvenience and thank you for your patience.
We are currently investigating issues with our WebUI and Desktop App services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our FTP/SFTP & Public APIs services in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our WebUI and Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
We are continuing to investigate this issue.
We continue to investigate the issue and will provide an update within the next 30 minutes.
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our Public APIs and Integrations services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
We continue to investigate the issue and will provide an update within the next 30 minutes.
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues with our WebUI & Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
The issue has been identified and a fix is being implemented.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We are currently investigating issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.