Ellucian 中断历史

1. 2026年10月27日 UTC 20:07investigating

   2026年10月27日 (英语). Ellucian意识到最近被披露的安全脆弱性CVE-2026-111497,通称"Node2Shell"或"HTTP2Shell",这影响了Node.js和其他软件组件使用的Brotli解压库. 我们认识到这种脆弱性的潜在严重性,并正在积极评估其对我们的产品、服务和支助基础设施的影响。 我们的反应包括: - 影响评估:查明可能受影响的产品、运行时间、图书馆和第三方依赖性。 - 补救:优先安排现有安全补丁和适当减轻受影响部分的影响。 - 持续验证:审查供应商和安全研究人员发现新的受影响软件和开发技术后的额外风险。 - 客户指导:确定客户管理的环境是否需要更新或采取额外行动。 由于这种脆弱性影响到广泛使用的软件部分,潜在受影响产品的全面范围继续演变。 我们的调查和补救活动正在进行中。 我们将在获得信息后提供补充更新,包括酌情提供针对具体产品的补救指导。 客户行动 - 管理Cloud/SaaS客户:目前不需要采取任何行动。 Ellucian正在管理对Ellucian托管环境的评估和补救活动。 - 现场客户: - 说吧 作为提醒,Ellucian强烈建议客户保留所支持的软件版本,并迅速应用升级和安全补丁. - Ellucian通过电子邮件分发安全通知(也可作为客户中心出版物查阅)。 电子邮件来自:ellucian [email protected],并被发送到主账户联系人和技术安全联系人的文件上.

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1. 2026年10月21日 UTC 15:33identified

   埃尔卢西安工作流程目前面临服务中断. 我们正在同我们的技术伙伴合作,以解决这一问题并恢复服务.

2. 2026年10月21日 UTC 16:44identified

   Ellucian Workflow目前面临服务中断,因为我们的第三方技术伙伴在应用安全补丁的同时,作为预防性安全措施,暂时将其基础服务下线.

3. 2026年10月21日 UTC 20:04monitoring

   The service disruption affecting Ellucian Workflow is ongoing. Our third-party technology partner continues working to complete the necessary security updates.

4. 2026年10月22日 UTC 16:14monitoring

   Our third-party technology partner has restored its underlying services following the security updates. Ellucian is monitoring service availability and validating connectivity for Ellucian Workflow.

5. 2026年10月22日 UTC 20:11resolved

   The third-party service disruption affecting Ellucian Workflow has been resolved, and service restoration has been confirmed. Customers who have not yet restored connectivity contact Ellucian Support for assistance.

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1. 2026年9月17日 UTC 14:17investigating

   Ellucian意识到影响一些客户的SaaS同事的问题,并正在积极调查。 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年9月17日 UTC 15:33identified

   Ellucian继续调查影响到一些客户的SaaS同事的问题。 将继续在这一状况网页上提供最新情况。 谢谢 你的埃尔卢西亚队

3. 2026年9月17日 UTC 18:00resolved

   Ellucian已经解决了一个影响一些客户的SaaS同事的问题。 该服务按预期运作,我们将继续监测。 谢谢 你的埃尔卢西亚队

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1. 2026年9月16日 UTC 23:05investigating

   Ellucian意识到一个影响一些客户的ILP信息处理的问题,并正在积极调查. 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年9月17日 UTC 00:15monitoring

   埃尔卢西安公司证实,已恢复对受影响的客户进行ILP信息处理. 该小组继续密切监测处理和系统业绩,以确保持续稳定。 我们将视需要在本状况网页上提供其他最新情况。 客户可能开始审查以前受影响的加工活动,以确认成功回收。 谢谢 你的埃尔卢西亚队

3. 2026年9月17日 UTC 00:29resolved

   埃尔卢西安公司证实,影响受影响的客户的ILP信息处理的问题已经得到解决。 ILP消息处理正常运行,先前被影响的消息恢复处理. 该小组将继续监测环境。 谢谢 你的埃尔卢西亚队

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1. 2026年9月16日 UTC 23:01investigating

   Ellucian目前正在处理一个影响美国东部地区Insights负载/再加工的问题,这个问题是由一家上游基础设施供应商造成的。 我们的工程组正在积极部署缓解措施,以恢复正常的工作执行,一旦恢复处理,我们将提供最新情况。 谢谢 你的埃尔卢西亚队

2. 2026年9月16日 UTC 23:59identified

   Ellucian观察到各种客户账户卡住的转换工作部分恢复。 目前正在向美国东部地区的所有环境推广基础设施供应商最新情况。 埃尔卢西安将在我们听到更多消息后提供供应商推出状态的最新情况. 与此同时,我们要求客户审查以前卡住的Insights的工作,以便自动回收。 谢谢 你的埃尔卢西亚队

3. 2026年9月17日 UTC 01:03resolved

   我们的基础设施供应商已经向美国东部地区的所有账户推出解决方案,埃尔卢西安公司已经证实,在多个客户账户中,转型工作已经恢复。 我们将继续监测转型工作状况的总体健康状况,并请客户审查以前任何被困的预定转型工作。 谢谢 你的埃尔卢西亚队

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1. 2026年9月2日 UTC 15:11investigating

   Ellucian意识到影响一些顾客的Ellucian Insights的问题,并正在积极调查. 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年9月2日 UTC 16:08investigating

   Ellucian继续调查影响Ellucian Insights的问题,为一些顾客服务. 将继续在这一状况网页上提供最新情况。 谢谢 你的埃尔卢西亚队

3. 2026年9月2日 UTC 16:50monitoring

   Ellucian发现了一个与Ellucian Insights(英语:Ellucian Insights)和Ellucian智能加工(EIP)有关系多个客户的问题. 已部署一个固定装置用于生产,我们观察到两个系统的业绩大有改进。 我们将继续监测环境,以确保这一问题得到全面解决。 谢谢 你的埃尔卢西亚队

4. 2026年9月2日 UTC 17:30resolved

   Ellucian已经解决了影响一些客户的Ellucian Insights和Ellucian智能加工(EIP)的问题. 该服务按预期运作,我们将继续监测。 谢谢 你的埃尔卢西亚队

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1. 2026年8月20日 UTC 14:49investigating

   Ellucian意识到影响一些顾客的"智能计划"的问题,并正在积极调查. 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年8月20日 UTC 16:17monitoring

   埃尔卢西安解决了这个问题并恢复了服务. 我们将继续积极监测这项服务。 将在该状况网页上提供其他最新情况。 谢谢 你的埃尔卢西亚队

3. 2026年8月20日 UTC 16:58resolved

   Ellucian解决了一个影响一些顾客的"智能计划"的问题. 该服务按预期运作,我们将继续监测。 谢谢 你的埃尔卢西亚队

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1. 2026年8月6日 UTC 13:19investigating

   Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly Thank You, Your Ellucian Team

2. 2026年8月6日 UTC 14:26investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 2026年8月6日 UTC 15:23investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 2026年8月6日 UTC 16:10investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 2026年8月6日 UTC 17:25investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 2026年8月6日 UTC 18:13investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 2026年8月6日 UTC 19:42investigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 2026年8月6日 UTC 20:01resolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

1. 2026年8月5日 UTC 18:10investigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 2026年8月5日 UTC 19:25identified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 2026年8月5日 UTC 22:22identified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 2026年8月5日 UTC 23:51resolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 2026年7月23日 UTC 16:28identified

   Ellucian意识到影响学生财务成功的问题,正在积极调查。 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年7月23日 UTC 18:13identified

   Ellucian意识到一个影响学生财务成功的问题, 学生表格、校园通讯员、奖学金宇宙、学生顾问/虚拟顾问、校园计量和自动调节, 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

3. 2026年7月23日 UTC 18:55monitoring

   微软查明了造成Azure断电的问题并开始解决. 此时"埃尔卢西亚学生财务成功"一行产品恢复上线. 我们将继续监测局势,以确保全面恢复所有服务。 酌情进一步更新。 谢谢 你的埃尔卢西亚队

4. 2026年7月23日 UTC 20:48resolved

   微软修好了引起Azure断电的问题. 此时"埃尔卢西亚学生财务成功"一行产品恢复上线. 谢谢 你的埃尔卢西亚队

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1. 2026年7月14日 UTC 15:54identified

   埃尔卢西安意识到影响一些顾客的"埃尔卢西安表格"的问题,并正在积极调查. 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年7月14日 UTC 17:57identified

   Ellucian继续调查影响一些顾客的Ellucian表格的问题. 将继续在这一状况网页上提供最新情况。 谢谢 你的埃尔卢西亚队

3. 2026年7月14日 UTC 20:07monitoring

   Ellucian正在部署固定装置,并将积极监测影响一些客户的Ellucian表格的问题。 将继续在这一状况网页上提供最新情况。 谢谢 你的埃尔卢西亚队

4. 2026年7月14日 UTC 20:40resolved

   Ellucian解决了影响一些顾客的Ellucian表格的问题. 该服务按预期运作,我们将继续监测。 谢谢 你的埃尔卢西亚队

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1. 2026年6月24日 UTC 01:34investigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年6月24日 UTC 02:50identified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年6月24日 UTC 03:02resolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月26日 UTC 19:27investigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月26日 UTC 20:31monitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年5月26日 UTC 21:52resolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月21日 UTC 15:05investigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月21日 UTC 16:02investigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年5月21日 UTC 18:09investigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 2026年5月21日 UTC 18:32resolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月14日 UTC 16:03investigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月14日 UTC 16:22investigating

   We are continuing to investigate this issue.

3. 2026年5月14日 UTC 17:02investigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 2026年5月14日 UTC 20:05investigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 2026年5月14日 UTC 21:00identified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 2026年5月14日 UTC 22:26identified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 2026年5月14日 UTC 23:36identified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 2026年5月15日 UTC 06:14resolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月6日 UTC 14:47identified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月6日 UTC 15:48identified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 2026年5月6日 UTC 15:54resolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 2026年4月10日 UTC 15:42investigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年4月10日 UTC 16:03resolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月26日 UTC 15:47investigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 2026年3月26日 UTC 16:46investigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 2026年3月26日 UTC 18:52identified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 2026年3月26日 UTC 19:32resolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月18日 UTC 16:08resolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月14日 UTC 13:39investigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年3月14日 UTC 14:43resolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team