Ellucian 中断历史

1. 2026年9月2日 UTC 15:11investigating

   Ellucian意识到影响一些顾客的Ellucian Insights的问题,并正在积极调查. 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年9月2日 UTC 16:08investigating

   Ellucian继续调查影响Ellucian Insights的问题,为一些顾客服务. 将继续在这一状况网页上提供最新情况。 谢谢 你的埃尔卢西亚队

3. 2026年9月2日 UTC 16:50monitoring

   Ellucian发现了一个与Ellucian Insights(英语:Ellucian Insights)和Ellucian智能加工(EIP)有关系多个客户的问题. 已部署一个固定装置用于生产,我们观察到两个系统的业绩大有改进。 我们将继续监测环境,以确保这一问题得到全面解决。 谢谢 你的埃尔卢西亚队

4. 2026年9月2日 UTC 17:30resolved

   Ellucian已经解决了影响一些客户的Ellucian Insights和Ellucian智能加工(EIP)的问题. 该服务按预期运作,我们将继续监测。 谢谢 你的埃尔卢西亚队

自动翻译自官方事件更新。

1. 2026年8月20日 UTC 14:49investigating

   Ellucian意识到影响一些顾客的"智能计划"的问题,并正在积极调查. 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年8月20日 UTC 16:17monitoring

   埃尔卢西安解决了这个问题并恢复了服务. 我们将继续积极监测这项服务。 将在该状况网页上提供其他最新情况。 谢谢 你的埃尔卢西亚队

3. 2026年8月20日 UTC 16:58resolved

   Ellucian解决了一个影响一些顾客的"智能计划"的问题. 该服务按预期运作,我们将继续监测。 谢谢 你的埃尔卢西亚队

自动翻译自官方事件更新。

1. 2026年8月6日 UTC 13:19investigating

   Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly Thank You, Your Ellucian Team

2. 2026年8月6日 UTC 14:26investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 2026年8月6日 UTC 15:23investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 2026年8月6日 UTC 16:10investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 2026年8月6日 UTC 17:25investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 2026年8月6日 UTC 18:13investigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 2026年8月6日 UTC 19:42investigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 2026年8月6日 UTC 20:01resolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

1. 2026年8月5日 UTC 18:10investigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 2026年8月5日 UTC 19:25identified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 2026年8月5日 UTC 22:22identified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 2026年8月5日 UTC 23:51resolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 2026年7月23日 UTC 16:28identified

   Ellucian意识到影响学生财务成功的问题,正在积极调查。 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年7月23日 UTC 18:13identified

   Ellucian意识到一个影响学生财务成功的问题, 学生表格、校园通讯员、奖学金宇宙、学生顾问/虚拟顾问、校园计量和自动调节, 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

3. 2026年7月23日 UTC 18:55monitoring

   微软查明了造成Azure断电的问题并开始解决. 此时"埃尔卢西亚学生财务成功"一行产品恢复上线. 我们将继续监测局势,以确保全面恢复所有服务。 酌情进一步更新。 谢谢 你的埃尔卢西亚队

4. 2026年7月23日 UTC 20:48resolved

   微软修好了引起Azure断电的问题. 此时"埃尔卢西亚学生财务成功"一行产品恢复上线. 谢谢 你的埃尔卢西亚队

自动翻译自官方事件更新。

1. 2026年7月14日 UTC 15:54identified

   埃尔卢西安意识到影响一些顾客的"埃尔卢西安表格"的问题,并正在积极调查. 一旦获得更多信息,我们将更新这一状况网页。 谢谢 你的埃尔卢西亚队

2. 2026年7月14日 UTC 17:57identified

   Ellucian继续调查影响一些顾客的Ellucian表格的问题. 将继续在这一状况网页上提供最新情况。 谢谢 你的埃尔卢西亚队

3. 2026年7月14日 UTC 20:07monitoring

   Ellucian正在部署固定装置,并将积极监测影响一些客户的Ellucian表格的问题。 将继续在这一状况网页上提供最新情况。 谢谢 你的埃尔卢西亚队

4. 2026年7月14日 UTC 20:40resolved

   Ellucian解决了影响一些顾客的Ellucian表格的问题. 该服务按预期运作,我们将继续监测。 谢谢 你的埃尔卢西亚队

自动翻译自官方事件更新。

1. 2026年6月24日 UTC 01:34investigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年6月24日 UTC 02:50identified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年6月24日 UTC 03:02resolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月26日 UTC 19:27investigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月26日 UTC 20:31monitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年5月26日 UTC 21:52resolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月21日 UTC 15:05investigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月21日 UTC 16:02investigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年5月21日 UTC 18:09investigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 2026年5月21日 UTC 18:32resolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月14日 UTC 16:03investigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月14日 UTC 16:22investigating

   We are continuing to investigate this issue.

3. 2026年5月14日 UTC 17:02investigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 2026年5月14日 UTC 20:05investigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 2026年5月14日 UTC 21:00identified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 2026年5月14日 UTC 22:26identified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 2026年5月14日 UTC 23:36identified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 2026年5月15日 UTC 06:14resolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年5月6日 UTC 14:47identified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年5月6日 UTC 15:48identified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 2026年5月6日 UTC 15:54resolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 2026年4月10日 UTC 15:42investigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年4月10日 UTC 16:03resolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月26日 UTC 15:47investigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 2026年3月26日 UTC 16:46investigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 2026年3月26日 UTC 18:52identified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 2026年3月26日 UTC 19:32resolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月18日 UTC 16:08resolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月14日 UTC 13:39investigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年3月14日 UTC 14:43resolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年3月1日 UTC 15:08investigating

   Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

2. 2026年3月1日 UTC 15:49investigating

   We are continuing to investigate this issue.

3. 2026年3月1日 UTC 15:51monitoring

   We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

4. 2026年3月2日 UTC 03:41monitoring

   We are continuing to monitor for any further issues.

5. 2026年3月2日 UTC 12:04monitoring

   AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

6. 2026年3月2日 UTC 15:01monitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

7. 2026年3月2日 UTC 16:02monitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

8. 2026年3月2日 UTC 17:01monitoring

   We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

9. 2026年3月2日 UTC 20:03monitoring

   Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

10. 2026年3月2日 UTC 23:00monitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

11. 2026年3月3日 UTC 02:10monitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

12. 2026年3月3日 UTC 02:25monitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

13. 2026年3月3日 UTC 05:05monitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

14. 2026年3月3日 UTC 08:01monitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

15. 2026年3月3日 UTC 11:04monitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

16. 2026年3月3日 UTC 13:10monitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

17. 2026年3月3日 UTC 15:58monitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

18. 2026年3月3日 UTC 18:10monitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

19. 2026年3月4日 UTC 19:09monitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

20. 2026年3月5日 UTC 22:00resolved

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

1. 2026年2月20日 UTC 16:19identified

   Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

2. 2026年2月20日 UTC 17:18identified

   The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

3. 2026年2月20日 UTC 17:39resolved

   The regions of CA, and EU are fully restored and schedules are triggering again.

1. 2026年2月19日 UTC 16:33investigating

   Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026年2月19日 UTC 17:30investigating

   Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026年2月19日 UTC 18:32investigating

   Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 2026年2月19日 UTC 19:30resolved

   Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026年2月17日 UTC 14:31resolved

   AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

1. 2026年2月10日 UTC 18:16resolved

   Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.