54 Emnify incidents · 2025年9月 — official updates, affected components, duration and resolution details.
亲爱的客户, 在协调世界时11:20至12:10之间,一些客户可能经历了断断续续的数据连接. 它已经得到缓解,我们正在密切监测复苏情况。 稍后将作进一步更新。 敬请 组建支助小组
亲爱的客户, 这个事件已经解决,我们可以证实在密切监测后,稳定恢复. 如果你还有问题,请通过我们的帮助中心联系我们的支助小组。 敬请 组建支助小组
自动翻译自官方事件更新。
亲爱的客户, 从今天 UTC早上9:00开始,一个认证服务暂时影响了各地区新的OpenVPN连接,以及登录到emnify门户网站. 这大约持续了40分钟。 现有的VPN连接在整个过程中一直很活跃。 在此期间,客户在建立新的OpenVPN连接或登录到门户时可能遭遇了临时限制. 已实施一个固定办法,所有服务现已在全球提供。 我们正在继续密切监测该平台,以确保持续稳定。 敬请 组建支助小组
亲爱的客户, 此事已决. 如果你还有问题,请通过我们的帮助中心联系我们的支助小组。 敬请 组建支助小组
自动翻译自官方事件更新。
亲爱的客户, 我们目前正在观察一个影响流量数据准确性的问题,这可能造成门户各份报告中数据使用统计的差异。 我们的小组正在积极努力,找出原因并解决问题。 一旦获得更多信息,我们将分享另一个最新情况。 敬请 组建支助小组
亲爱的客户, 我们的小组已经查明了问题的根源,目前正在努力落实一项解决办法。 我们将继续提供最新进展。 敬请 组建支助小组
亲爱的客户, 已经采取了缓解措施,本月数据现在可在Emnify门户网站的受影响报告中查阅。 在我们继续恢复历史数据的同时,报告过滤器暂时限于本月。 我们的小组将着手在受影响期间实施恢复进程,并将继续提供最新进展。 敬请 组建支助小组
亲爱的客户, 这一事件已经得到解决。 回收过程已经完成,对报告过滤器的临时限制也已取消。 现有数据和历史数据现在均可在Emnify门户网站上查阅受影响报告。 如果你还有问题,请通过我们的帮助中心联系我们的支助小组。 敬请 组建支助小组
自动翻译自官方事件更新。
亲爱的客户, 我们目前正在调查一个连接问题,它影响到通过哥伦比亚Tigo网络连接的装置。 客户可能遇到间歇性连接问题或服务退化。 我们的团队正积极与网络提供者合作,调查问题,找出根源,尽快恢复正常服务. 我们将随着调查的进展提供进一步的最新资料。 敬请 组建支助小组
亲爱的客户, 我们已与Tigo联系,并正在积极地与他们的小组合作调查这一问题。 我们目前正在等待有关根本原因及其正在进行的补救努力的进一步细节。 与此同时,受影响的SIM应继续通过其他现有网络,包括Claro和Movistar实现连通。 我们将继续监测局势,并在获得更多信息后立即提供最新情况。 敬请 组建支助小组
在进一步检查和监测之后,我们确认哥伦比亚Claro经营者也面临服务退化。 我们已经联系这个操作员,进一步检查这个问题。 进一步更新.
我们继续追踪两个受影响的网络和一个信号载体的最新消息。 稍后将进行更多更新.
亲爱的客户, 这一问题的影响也影响到其他LATAM运营商,特别是墨西哥和哥伦比亚等国,这可能表明连接信号链路的潜在问题。 我们正在验证更多的测试,并与操作者和信号载体密切合作。 我们会随时通知你更多最新消息.
亲爱的客户, 我们最近的测试显示,拉塔姆地区多个运营商的网络仍然不稳定。 简言之,请见以下至少1个网络和LTE受到影响的国家名单。 哥伦比亚 秘鲁 波多黎各 哥斯达黎加 危地马拉 萨尔瓦多 巴拿马 洪都拉斯 我们正在继续与我们的漫游伙伴们合作,并指示承运人寻求解决办法。 我们会随时通知你更多最新消息.
亲爱的客户, 受影响的信号载体和网络运营商已经在其网络内解决了这一问题。 我们最近的网络测试正在顺利通过,我们的监测证实,交通正在按预期进行,并已恢复正常水平。 我们将继续密切监测交通情况,以确保目前的稳定。 敬请 组建支助小组
亲爱的客户, 这一事件已经得到解决。 如果你还有问题,请通过我们的帮助中心联系我们的支助小组。 敬请 组建支助小组
自动翻译自官方事件更新。
Dear emnify customers, We are investigating issues with portal authentication, and we are looking into mitigating the issue. Further updates to follow shortly. Kind regards, emnify Support Team
We have identified that a third-party provider caused the issue. As of writing, we are starting to see that error rates are going down. More updates to follow shortly.
The incident has been resolved, and we confirm that portal authentication is fully functional again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Dear emnify Customers, We are currently investigating an issue affecting device quota management. At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings. Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team
Dear emnify Customers, We have identified the root cause of the issue and have successfully applied a fix. We have confirmed that device quota management is now functioning normally, and customers should once again be able to view and manage device quota settings. Our team will continue to monitor the service closely to ensure ongoing stability. Kind regards, emnify Support Team
Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
亲爱的客户, 我们正在调查影响通过几内亚橙子网络连接的装置的连接问题。 客户可能遇到间歇性连接问题或服务退化。 我们的团队正积极与网络提供者合作,调查问题,找出根源,尽快恢复正常服务. 我们将随着调查的进展提供进一步的最新资料。 敬请 组建支助小组
亲爱的客户, 进一步调查显示,我们针对Cellcom和MTN的网络测试也失败了,这表明这一问题正在影响整个几内亚的连通性。 我们正在继续与受影响的网络提供者密切合作,以确定中断的原因并支助恢复努力。 我们的小组正在积极监测局势并评估服务方面的任何变化。 我们将继续在了解更多情况时公布最新情况。 敬请 组建支助小组
亲爱的客户, 我们最近对奥兰治、Cellcom和MTN的网络测试继续显示连通性问题。 我们仍然与受影响的经营者保持密切联系,并在他们努力采取纠正行动和恢复正常服务时积极与他们协调。 我们的小组继续密切监测局势,一旦有有意义的事态发展,我们将分享下一次最新情况。 敬请 组建支助小组
亲爱的客户, 我们最近的奥兰治网络测试正在通过 我们的监测显示 网络交通恢复了 然而此时,针对Cellcom和MTN的网络测试仍然失败. 我们仍然与两个操作者保持密切联系,以了解持续干扰的原因,并在他们继续进行恢复努力时与他们密切合作。 我们将继续密切监测局势,一旦出现重大事态发展,我们将分享下一次最新情况。 敬请 组建支助小组
亲爱的客户, 向Cellcom的网络测试正在通过,表明连接已经恢复. 由于影响MTN的问题仍在继续,我们暂时将MTN从几内亚数据计划中的现有网络中移除,以尽量减少客户的影响。 客户可以继续在几内亚使用正常运作的替代网络。 我们将继续密切监测局势,一旦该网络显示稳定可靠的服务,我们将重新启用MTN。 敬请 组建支助小组
自动翻译自官方事件更新。
Dear emnify Customers, We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue. Kind regards, emnify Support Team
We have identified the issue and applied a fix. More updates to follow shortly while we look into the root cause further.
We have applied a fix we are seeing positive results. We will closely monitor the situation.
This incident has been resolved. In case you are still having issues, please submit a ticket to our Customer Support team via the help center.
Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team
Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network. We will closely monitor the situation and will provide an update accordingly.
The issue has since been resolved, and access to Vodafone Germany is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Dear emnify Customers, We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available. Kind regards, emnify Support Team
We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon.
Our infrastructure provider has implemented a fix, and we confirm that both embedded dashboards and stats API are operational again. We will continue to monitor closely.
This incident has been resolved. Please reach out to our Customer Support team via the help center if you continue to face issues.
Dear emnify customer, We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.
We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service. As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists. We will provide another update as soon as more information becomes available.
Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable. Thank you for your patience. We will provide further updates if necessary.
This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.
Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team
Dear emnify Customers, We have received confirmation from Orange that they are currently experiencing an incident within their network, which may be impacting service availability. We are actively coordinating with their team and monitoring the situation closely. We will provide further updates as soon as more information becomes available from the operator. Kind regards, emnify Support Team
We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.
Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team
Dear emnify Customers, We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered. Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected. Kind regards, emnify Support Team
Dear emnify Customers, The incident was caused by a global degradation affecting LTE signaling traffic within one of our signaling providers' networks, which impacted roaming services. The issue has since been resolved, and roaming connectivity has returned to normal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
## Summary Due to a full outage of emnify’s LTE signalling carrier for the 90143XXX and 29509XXX IMSIs, customers were unable to attach to LTE networks during the impact duration of 29min. Due to static routing in 3GPP signalling systems, there is no failover to alternate carriers. Most devices were able to connect to alternative RAT types \(2G/3G\) or using alternate IMSIs. Existing data connections were not impacted. ## Timeline \(UTC\) | Time | Event | | --- | --- | | 07:47 | **>>>INCIDENT STARTS HERE >>INCIDENT STOPS HERE<<<** |
Dear emnify Customers, At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions. Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered. We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator. If you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance. Kind regards, emnify Support Team
Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team
Dear emnify Customers, We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts. As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange). We will provide another update as soon as more information becomes available. Kind regards, emnify Support Team
Dear emnify Customers, We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue. In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices. We will continue to keep you informed of any significant developments. Kind regards, emnify Support Team
Dear emnify Customers, Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted. At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration. Further updates will be provided as recovery progresses. Kind regards, emnify Support Team
Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.
We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service. As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted. Customers in Poland can continue using alternative available networks in the country, which are operating normally. We will continue to provide updates as more information becomes available.
Connectivity on the Play network in Poland has been restored and services are operating normally again. We are continuing to monitor the situation closely to ensure service stability.
This incident has been resolved
We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted. Further updates will be provided as more information becomes available.
We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service. Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted. We will continue to provide updates as more information becomes available.
As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.
Dear emnify Customers, We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause. We will provide further updates as they become available. Kind regards, emnify Support Team
We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks. We’re keeping a close watch and will update promptly with any new information.
Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime. We will continue to work with the operator to ensure full restoration.
Dear emnify Customers, The incident has been resolved. Our monitoring and validation tests confirm that the operator MTN is now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
We are currently investigating an issue affecting the display of events in the emnify Portal, as well as via the API. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available
We have identified the component where the issue affecting event display is occurring. Our team is actively working on resolving the issue and will provide further updates as progress is made.
A fix has been implemented for the issue affecting event display, and we are currently monitoring the results. We will continue to observe the system to ensure stability and will provide further updates as needed.
The issue affecting event display has been resolved. If you continue to experience any problems or have questions, please do not hesitate to contact our support team.
Dear emnify Customers, We are currently investigating increased API rate errors, primarily affecting the portal endpoint stats and API. Further updates will be provided shortly. Kind regards, emnify Support Team
Dear emnify Customers, We have identified the issue and have applied a fix. The errors have now significantly decreased and we are monitoring closely the situation. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team
Dear emnify Customers, Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team