56 Envoy incidents · 2024年12月 — official updates, affected components, duration and resolution details.
我们目前正在调查这一问题.
我们正在继续调查这一问题.
我们已把这一事业确定为与我们的第三方电子邮件提供商的一个问题,其给微软托管的邮件服务的信息目前正在被节制。 这影响到通过微软365和Outlook等微软服务发送给收件人的特使电子邮件,包括登录核查、邀请和访客通知电子邮件。 受影响消息会自动排队并重审而不是丢失,一旦恢复正常发送,就应到达。 根据我们的调查,给所有其他收件人的电子邮件不受影响,客户无需采取任何行动。 我们的提供者正在积极调查;如果有任何变化,我们将在一小时内或更早地发布另一份最新情况.
我们的第三方电子邮件提供商正在报告向由微软托管的邮件服务交付的回收情况。 我们正在积极监测执行情况,并将在我们核实信息正常流通之后确认.
这个问题已经解决
自动翻译自官方事件更新。
已查明并解决了造成自动签入管道延误的问题。 我们正在努力监测和加快处理速度,以便很快恢复处理.
我们看到事件赶上了实时.
自动签入一直在实时处理,一直保持稳定. 此事已决.
自动翻译自官方事件更新。
目前,我们正面临一个与CSS有关的问题,影响到仪表板上的许多页。 由于这个问题,页面布局被打破,可能影响可用性和UI元素的显示. 我们的小组已经查明了这个问题,并正在积极设法解决问题。 一旦获得更多信息,我们将提供最新资料.
这一问题已经确定,一个解决办法正在实施之中.
我们确定并解决了这个问题。 该页面现在正在按预期进行渲染,我们正在继续监测.
自动翻译自官方事件更新。
We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]
We are continuing to investigate this issue.
Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.
目前我们正面临一个问题, 我们的团队正在积极调查,并将在我们了解更多情况时分享最新情况.
我们正在继续调查这一问题.
已解决:电子邮件发送问题已解决。 电子邮件现在正在成功地发送,用户应该收到任何预期的新电子邮件通知.
2026年7月2日,从1:30左右AM PDT开始,通知服务进入了退化状态,推迟了紧急通知的送达,会面邀请,以及其他交易信息. 最近一项软件更新引入了一个配置错误,使得服务无法正确处理发出的消息,而且大量积压工作在几个小时后累积起来。 监测工作在接到报告后不久就抓住了这个问题,工程学通过恢复到以前的稳定版本来解决了这个问题. 所有排队通知于7: 13 AM PDT 发送 已组织内部的尸检工作,以分析这一事件,并注意关键的学习和行动项目。 如果您有任何问题或需要更多信息,请不要犹豫通过[[email protected]](mailto:[email protected])与客户支持小组联系,或联系您的专用账户经理.
自动翻译自官方事件更新。
We are currently investigating a low amount of elevated errors on dashboard.envoy.com.
This incident has been resolved.
We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]
We are continuing to investigate this issue.
This incident has been resolved.
On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
We are currently looking into the issue to identify the root cause.
The issue has been identified, and we’re seeing improvements across all product functionality.
We are continuing to monitor for any further issues.
This incident has been resolved.
On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
We are investigating issues impacting auto-sign in.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.
We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or [email protected]!
We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.
Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.
The issue has been resolved, and printer functionality has been stable with the new update.
We are currently investigating this issue.
Team has identified the problem and is working on the solution.
A fix has been deployed, and room devices are gradually returning online.
The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.
Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am
We are currently investigating this issue.
We are continuing to investigate this issue.
We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.
We are continuing to investigate this issue.
We are seeing some portions of the site recover.
We are seeing the site recover to full operational status. We will continue monitoring.
This incident has been resolved.
We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.
We have identified the issue and provided a fix.
The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.
We are currently investigating the issue.
We are continuing to investigate this issue.
We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.
We’ve deployed a fix and are monitoring for all devices to fully recover.
The issue with rooms devices has been resolved.