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- investigating
我们正面临一个影响登入etoro网络平台的问题。 部分客户端可能无法登录,而etoro应用继续如期运作. 我们为不便而道歉,并感谢你的耐心。 我们将继续在此提供更多信息。 真诚的, eToro团队
- resolved
亲爱的eToro客户和合作伙伴, 这个问题已经得到解决。 我们为不便而道歉,并感谢你对此事的理解。 真诚的, eToro团队
自动翻译自官方事件更新。
55 Etoro incidents · 2023年12月 — official updates, affected components, duration and resolution details.
我们正面临一个影响登入etoro网络平台的问题。 部分客户端可能无法登录,而etoro应用继续如期运作. 我们为不便而道歉,并感谢你的耐心。 我们将继续在此提供更多信息。 真诚的, eToro团队
亲爱的eToro客户和合作伙伴, 这个问题已经得到解决。 我们为不便而道歉,并感谢你对此事的理解。 真诚的, eToro团队
自动翻译自官方事件更新。
目前我们正面临一个影响网络和iOS应用程序交易功能的问题。 用户可能无法打开新位置,而关闭现有位置则在刷新页面后有效. 所有其他功能都未受影响。 我们为不便而道歉,并感谢你的耐心。 我们将继续在此提供更多信息。 真诚的, eToro团队
亲爱的eToro客户和合作伙伴, 这个问题已经得到解决。 我们为不便而道歉,并感谢你对此事的理解。 真诚的, eToro团队
自动翻译自官方事件更新。
我们目前遇到一个与第三方服务提供者有关的问题,影响到几个客户支助联系渠道。 有些客户无法通过聊天,案件,聊天员,或WhatsApp等方式与eToro联系. 我们的提供方正在积极调查这一事件,我们的小组正在密切监测局势,但目前没有估计的解决时间或已知的工作。 俱乐部客户可以通过电子邮件直接与其账户管理者联系. 我们为任何不便表示歉意,并将在获得更多信息后提供进一步的最新资料.
亲爱的eToro客户和合作伙伴, 此事已决. 我们为不便而道歉,并感谢你对此事的理解。 真诚的, eToro团队
自动翻译自官方事件更新。
我们目前正在遇到一个影响一些信用卡存款交易认证的问题。 这个问题发生在我们的第三方服务提供者的一边。 我们的供应商正在积极调查这一事件,而我们的小组则密切监测情况并努力尽快恢复全部功能。 我们理解这是多么令人沮丧,并对任何不便表示歉意。 我们将继续在此分享更多的信息。 真诚的, eToro团队
我们的提供方已经落实了一项固定措施,我们正在监测和验证其效力。 一旦获得更多信息,我们将继续分享最新情况。 真诚的, eToro团队
亲爱的eToro客户和合作伙伴, 此事已决. 我们为不便而道歉,并感谢你对此事的理解。 真诚的, eToro团队
自动翻译自官方事件更新。
Due to an incident, we are temporarily halting all outbound payments from eToro Money in the EU, UK and Australia. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and will continue to keep you updated on our progress here. Sincerely, The eToro Team
The issue affecting outbound payments from eToro Money has now been resolved. All outbound payments are now fully enabled, and clients can complete their transactions as expected. We sincerely apologize for the inconvenience and appreciate your patience while our team worked to resolve the issue. Thank you for your understanding. Sincerely, The eToro Team
We are currently experiencing an issue affecting credit card deposits. Some users may be unable to enter their credit card details when attempting to make a deposit, as expected. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We understand how frustrating this may be, especially if you're trying to fund your account, and we apologize for any inconvenience this may cause. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team
The issue affecting credit card deposits has now been resolved. Customers can now enter their credit card details and complete deposits as expected. We sincerely apologize for the inconvenience and appreciate your patience while our team worked to resolve the issue. Thank you for your understanding. Sincerely, The eToro Team
We are currently experiencing an issue affecting deposits and withdrawals. Some users may be unable to complete deposits or withdrawals, or may experience delays while these transactions are being processed. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We understand how frustrating this may be, especially if you're waiting to fund your account or withdraw your funds, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team
We are currently experiencing an issue affecting deposits, withdrawals, and the ability to open new positions. Some users may be unable to complete deposits or withdrawals, and opening new positions is currently unavailable for affected users. Closing existing positions continues to function as normal. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We understand how disruptive this may be, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team
We've identified the cause of the issue affecting deposits, withdrawals, and the ability to open new positions. Our team is now working on implementing a fix and restoring full service as quickly as possible. Closing existing positions continues to function normally. We understand how important these services are, and we sincerely appreciate your patience while we resolve this issue. We'll continue to keep you updated on our progress. Sincerely, The eToro Team
We've restored all affected services, and the customer impact has been mitigated. Deposits, withdrawals, and the ability to open new positions are now functioning normally. Our team will continue to closely monitor the platform to ensure everything remains stable. We sincerely apologize for the disruption and thank you for your patience and understanding throughout this incident. Sincerely, The eToro Team
We are currently experiencing an issue affecting order placement and live price updates across all instrument types. Some users may be unable to place new orders, and instrument prices may not update or display current market values. As a result, opening new positions is currently unavailable for affected users. Existing positions, account balances, and equity remain available. Closing positions remain fully functional. However, some users may need to refresh the platform or restart the app after submitting a close order for the update to be reflected on screen. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We understand how disruptive this may be, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team
We are continuing to investigate this issue.
To help restore essential trading functionality while we continue working on the ongoing issue, we are activating BackTrader. During this period, access to the eToro platform will be temporarily restricted. Customers will not be able to access the platform. However, existing positions can still be closed through BackTrader order placing. Opening new positions and placing new orders will remain unavailable until the issue is resolved. Our team is actively working to resolve the underlying issue and restore normal platform access as quickly as possible. We understand how important uninterrupted access to the platform is, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team
We have now exited BackTrader mode following the implementation of a resolution for the issue. Access to the eToro platform is being restored, and we are currently verifying that all services are operating normally. We are closely monitoring the platform to ensure the resolution is fully effective and that trading functionality has returned to normal. We appreciate your patience while we worked to resolve this issue and will provide a further update once verification has been completed. Sincerely, The eToro Team
Dear Customers, The issue has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team
We are currently experiencing a visual issue affecting the daily change displayed for some instruments. Some users may see an incorrect daily change percentage for certain instruments. As a result, account balances that rely on these displayed daily changes may also appear incorrect. This is a display issue only and does not affect the actual value of positions, account equity, or trading functionality. Trading functionality, including displayed market rates, opening and closing positions, Stop Loss, Take Profit, and all other platform functionality, is operating as expected. Our team is actively investigating the issue and working to resolve it as quickly as possible. We understand how important accurate market data and account information are, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team
We are currently experiencing an issue affecting the daily change percentage (%) displayed for some instruments. Some users may see an incorrect daily change percentage for certain instruments. Please note that this issue affects the displayed daily change percentage only. Trading functionality, including displayed rates, opening and closing positions, Stop Loss, Take Profit, and all other platform functionality, is operating as expected. Our team is actively investigating the issue and working to resolve it as quickly as possible. We understand how important accurate market data is and sincerely apologize for the inconvenience. We’ll continue to keep you updated on our progress here. Sincerely, The eToro team
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team
We are currently experiencing an issue affecting some pages on iOS devices. Some users using the iOS app may be unable to load: * The deposit page * The registration page * News pages As a workaround, you can visit www.etoro.com from a desktop browser or mobile browser to access these services. Our team is actively investigating the issue and working to resolve it as quickly as possible. We understand how important this is and sincerely apologize for the inconvenience. We’ll continue to keep you updated on our progress here. Sincerely, The eToro team
The issue affecting some pages in the iOS app has been resolved. A hotfix was deployed, and our QA team has verified that it successfully restored functionality for the affected pages, including the Deposit, Registration, and News pages. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Sincerely, The eToro Team
Dear eToro Customers, We are currently experiencing a technical issue affecting some credit card deposit transactions that require 3D Secure (3DS) authentication. As a result, certain deposits may remain in a pending state longer than expected and may not be reflected in account balances immediately. Our team is actively investigating the issue and working closely with our service providers to restore normal processing as quickly as possible. We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution. We will provide further updates as soon as more information becomes available. Thank you for your understanding. Sincerely, The eToro Team
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter.
We’re currently aware of an issue when some users may encounter rejected orders or an inability to cancel existing limit/rate orders. Our team is actively investigating the cause and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be provided here as soon as available. Sincerely, The eToro team
Hello, We have implemented a fix for the issue affecting new limit order cancellations and will continue monitoring the platform over the coming hours to ensure stability. Please note that some existing limit (rate) orders placed during the incident may still be temporarily unavailable for cancellation, and the related funds may remain locked for a short period. The relevant teams are actively working to fully resolve the remaining impact as quickly as possible. We will continue to provide updates accordingly. We apologize for the inconvenience and appreciate your understanding. Sincerely, The eToro Team
Dear eToro Customers and Partners, The incident has been resolved. Clients can now fully manage limit (rate) orders placed during the incident, including: - Canceling existing limit orders; - Having limit orders executed normally once the requested market rate is reached. We apologize for the inconvenience and appreciate your understanding. Sincerely, The eToro Team
We’re currently experiencing an issue where charts are not loading for some instruments on the platform. This may affect users' ability to: - View price movements and historical data - Analyze instruments using chart tools - Access chart views under the “Overview” or “Chart” tabs Our team is working to identify the root cause and restore full chart functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as soon as more information is available. Sincerely, The eToro team
We have identified the root cause of the issue affecting charts not loading on the platform. Charts have been restored for some instruments, and the recovery process is ongoing. Our engineering team is actively working to fully resolve the issue. Further updates will be shared as more information becomes available. We apologize for the inconvenience and appreciate your understanding. Sincerely, The eToro Team
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team
We are currently investigating an issue where the Prices are not updated for the instruments. You can manage your open trades at this link: https://offlinemode-new.etoro.com/login Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team
We are currently investigating an issue where the markets may be displayed as closed. As the markets are closed trades cannot be placed in instruments. You can manage your open trades at this link: https://offlinemode-new.etoro.com/login Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team
We’re currently experiencing an issue that is preventing some users from logging in to their accounts. This may include: - Errors when attempting to log in - Login page not loading - Being logged out unexpectedly Our team is urgently investigating and working to restore full access as quickly as possible. You can manage your open trades at this link: https://offlinemode-new.etoro.com/login We sincerely apologize for the inconvenience and appreciate your patience. We will continue to share updates here as soon as we have more information. Sincerely, The eToro team
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team
We are currently investigating an issue where crypto markets may be displayed as closed. As the markets are closed trades cannot be placed in these instruments. You can manage your open trades at this link: https://offlinemode-new.etoro.com/login Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team
We are currently investigating an issue where some users may be unable to see individual stocks in their Watchlist. Trading functionality is not impacted. Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team
Hello, We are currently investigating an issue where individual stocks are not appearing in the Watchlist for some users. Our team is actively working to determine the root cause and restore full functionality. We apologize for the inconvenience and appreciate your patience. Further updates will be shared here as they become available. Sincerely, The eToro Team
Hello, We are aware of an issue affecting some users where individual stocks may not appear in the Watchlist. Trading capabilities are not impacted. Our teams are continuing to investigate and are working to resolve the issue as soon as possible. We apologize for the inconvenience and will provide further updates as more information becomes available. Sincerely, The eToro Team
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team
We are currently investigating an issue where some users may be unable to see individual stocks in their Watchlist. Trading functionality is not impacted. Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team
Dear eToro Customers, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team