55 Examsoft incidents · 2024年7月 — official updates, affected components, duration and resolution details.
我们遇到了一些问题。 企业企业目前遭遇出乎意料的服务事故. 在此期间,您可能发现无法登录和访问我们的服务。 我们将在此分享最新情况,以便你能够跟踪我们在解决问题时取得的进展。 下一次更新:30分钟之内
我们已经确定了问题的原因,服务已经恢复。 企业用户现在应当能够登录和使用我们的服务。 我们目前正在进行监测,以核实没有出现其他问题。 下一次更新:30人之内
我们已经确定了问题的原因,服务已经恢复。 企业用户现在应当能够登录和使用我们的服务。 我们目前正在进行监测,以核实没有出现其他问题.
影响企业号的问题已经完全解决. 用户不应再经历任何在平台登录或访问平台的问题。 我们为中断道歉 并感谢你的耐心 当我们恢复服务.
自动翻译自官方事件更新。
目前正在调查无法进入企业门户(ui.examsoft.io)的报告。 我们将在获得新资料后更新这一文章.
影响"企业门户"的问题已全部解决. 用户不应再经历任何在平台登录或访问平台的问题。 我们为中断道歉 并感谢你的耐心 当我们恢复服务.
自动翻译自官方事件更新。
在中央时间3:50至4:10:00之间,一些客户在评估评分方面出现延误,原因是在企业门户规划服务部署期间遇到一个问题。 问题已经解决,评分服务恢复正常运行. 任何延误的处理现在都应更新,或可视需要再次启动.
自动翻译自官方事件更新。
We are currently investigating reports of an issue affecting scoring in the Enterprise Portal. Users may be unable to score exams at this time. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.
We are continuing to investigate an issue affecting scoring in the Enterprise Portal. We are beginning to see scores processing successfully on some exams; however, scoring performance remains degraded, and some users may continue to experience delays.
The issue affecting scoring in the Enterprise Portal has been resolved, and scoring services have returned to normal. Our Engineering team has confirmed that exams are processing successfully. We apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to restore service. Service Degradation: EDT: Monday, 29th June 11:46 – Monday, 29th June 13:11 PDT: Monday, 29th June 08:46 – Monday, 29th June 10:11 BST: Monday, 29th June 16:46 – Monday, 29th June 18:11 AEST: Tuesday, 30th June 01:46 – Tuesday, 30th June 03:11 Duration: 1 hour, 25 minutes Product(s) Affected: Enterprise Portal Impact: Administrators experienced degraded scoring performance in the Enterprise Portal. During the incident, some users were unable to score exams or experienced delays while scores were being processed.
We are currently investigating reports that administrators are unable to post exams through the Legacy Portal. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded once services are restored. We will provide updates as more information becomes available.
We have observed that exam posting functionality through the Legacy Portal has been restored, and administrators should now be able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. At this time, we are continuing to investigate the cause of the issue. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded normally. We will continue to provide updates as more information becomes available.
Exam posting functionality through the Legacy Portal has been restored, and administrators are able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. Students who have already downloaded their exams can continue to launch and complete their exams without issue. Completed exams remain safely stored on the student's device and can be uploaded normally. At this time, all services are operating normally. We will continue to review this incident internally, but no further customer impact has been observed.
We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers. As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed. Our team is working directly with affected customers to minimize disruption. Our new certificate will be updated in our metadata located here at that time https://sso.examsoft.com/sp/metadata.xml
The Legacy SAML SSO certificate update has been completed. A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured. Our team remains available and is working with affected customers as needed. The updated certificate is available here: https://sso.examsoft.com/sp/metadata.xml
The Legacy SAML SSO certificate update has been completed. Customers who have updated their Identity Provider (IdP) configuration with the new certificate should now be able to successfully authenticate via SSO. Institutions that have not yet applied the updated certificate may continue to experience login issues until their configuration is updated. The updated certificate remains available here: https://sso.examsoft.com/sp/metadata.xml Thank you for your patience while we worked through this update.
We are currently experiencing technical issues with our phone lines. To ensure you receive timely assistance, please use our alternative support channels: Live Chat: Visit our Help Center (https://support.examsoft.com/hc/en-us) and click the chat icon located at the bottom right corner of the screen. Email: Reach out to our team directly at [email protected].
We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident.
We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the [email protected] email address
This incident has been resolved.
We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
We have restored normal service for Examplify exams with monitoring enabled. Any new Examplify exams with monitoring enabled are now processing as expected. We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed. Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.
This incident has been resolved.
ExamSoft's Australian 03-8594-1209 line is currently experiencing intermittent issues and may impact user's ability to call into our support line. As we investigate, we encourage you to utilize our other support resources on examsoft.com/contact such as using the 954-429-8889 number, chat with us on our support.examsoft.com portal or email us at the [email protected] address.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating the issue of users being unable to upload exams within Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
This incident has been resolved.
We are investigating the issue of users being unable to log into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
This incident has been resolved.
We are investigating the issue of users being unable to log into the Legacy Portal and errors occurring when uploading an exam on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
We are currently and continuing to monitor the issue. There may be intermittent delays.
We are going to continue to monitor the situation to confirm resolution.
We are investigating the issue of users being unable to download or upload exams on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
This issue is currently has been resolved. All functions to the legacy portal has been restored.
We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
We are continuing to investigate the reports of Legacy portal issues. Currently, Users are reporting the ability to log in but slowness loading pages.
The cause of the issue has been identified and we are implementing a resolution.
Performance is returning to normal, Legacy portal users should be able to now log in and navigate the portal. We will continue to monitor.
The incident has been resolved and services have returned to normal.
We are aware of reports that some users having issues logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.
We are continuing to investigate this issue.
This incident has been resolved.
A backlog of the scoring queue contributed to delayed updating of scores in the portal only affecting clients in the Asia Pacific region of Enterprise. Once we worked the queue to a stabilized level, appropriate services were rebooted for safe measure that handle this queue. This occurred between 9:30am and 4:30pm central time.
We are aware of reports that some users are receiving a 502 error while navigating to ExamSoft.com. You should be able to log into the portal directly by navigating to your institution's portal's unique URL. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.
We are continuing to investigate this issue.
This issue has been resolved.
Due to an unexpected third party intermittent service degradation, you may encounter some issues accessing our services via an integration, such as syncing or pushing grades, you may also encounter some issues uploading answer files. The third party have applied an initial fix, and are monitoring the results. You may experience some latency whilst trying to re-access the service, but it is recommended that you try again if you encounter an error. We regret any inconvenience this may cause. Thank you for your patience whilst we work to bring the service back to optimum health.
We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident. If you continue to have issues, please contact our support team.