37 Famly incidents · 2021年1月 — official updates, affected components, duration and resolution details.
在Famly平台上发现了一个问题, 我们正调查此事, 问题是,有些东西看起来没有保存下来,尽管已经保存下来了. 您也会看到比通常更多的错误 .
我们实施了临时措施。 但将在白天进行更长期的工作。 临时解决也可能引起其他问题,但我们将尽最大努力避免这种情况.
现在,我们确信我们发现的问题已经解决了,因此我们要结束这一事件。 如果你还看到任何问题.
自动翻译自官方事件更新。
We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in. If you don't get an error, you can expect your changes to have been saved, even if the change doesn't show.
We are continuing to investigate the issue, it's unfortunately a very hard issue to identify, and we are also very careful not to make the situation worse. We are very sorry for the inconvenience.
The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.
The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.
We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in.
We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
We have identified a problem in Famly that causes our system to appear as though data is now saved. The data is saved and consistent, but it may appear as though it is not. We have identified the cause and are working on a solution.
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
We have discovered a problem in the Famly platform that could mean it’s not working. We’re investigating the issue and will update you again shortly.
A fix has been deployed and we are monitoring
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.
We are continuing to investigate this issue.
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
We are currently seeing an issue called "replica lag" meaning that changes to the system will look like it haven't saved the changes you made, but it has, it just takes a few minutes before it will show the changes.
The issue has been resolved, but we keep monitoring
The issue has been resolved
We are currently investigating an issue making the app and web app very slow
We have identified the issue, and mitigated it, and are now monitoring things, while they get back to normal
We have fixed the issue, and all systems are back to normal operations.
We are currently experiencing some issues causing the Famly platform to be slow, and causing errors
We have identified and mitigated the issue, but are waiting for things to stabilize. We will keep posting updates
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
We are currently having an issue making some data which is saved in famly look like it is not saved. This includes signing children in and out, which is happening, but the signing out might not show up.
We are continuing to work on a fix for the identified problem and will report back as soon as we know more.
We are still working on fixing the issue, and our monitoring shows that things are improving. But it's not back to normal yet.
We have now resolved the issue, all systems are caught up and everything should be working normally again.
We have identified an issue, making emails not sent correctly, but they will be sent eventually. Emails might be delayed by some hours. We are working on getting all emails sent as fast as possible.
The problem should now be fixed, so new emails are being sent. But we still have some old emails, in a queue, which will be sent during the next couple of hours.
This incident has been resolved.
We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.
We have identified the problem in Famly that was causing it to be slow or not working at 100% and are working on a fix. We will update you again in 30 minutes or sooner when we have an update.
We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.
We have identified the problem in Famly that is causing it to be unavailable. We have identified the issue and are fixing it right now. The App should be available shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A bug in our platform unfortunately resulted in long delays (several hours) os some posts. The posts was successfully created, but would not be delivered to all end-users until hours later. Only some posts were affected.
During a deployment of a bugfix, we introduced a bug that made in-app messaging unworkable. During the problem, not messages was displayed, and it was not possible to send messages.
We are experiencing some problems in our systems. We are looking into resolving it.
You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour.
You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour.
Things are back to normal on all systems.
We are currently investigating a possible incident affecting our mobile app and web app. We are still investigating the impact, but notifications and other updates might be delayed.
We have identified the problem to our database and looking for a workaround.
We have a discovered an issue in one of the databases behind famly, that means that when you update certain things (e.g. statuses), even though they are correctly saved, they are not being shown to you. This could mean, for example, that even if you mark a child as ‘signed out’ - while the system recognises they indeed are signed out, they will still show as being signed in. We are currently all hands on deck and believe we’ve discovered the issue and looking to fix as soon as possible.
We are still experiencing problems with the database behind famly and updates might still be delayed. We are still all hands at deck to remediate the problem, and we are seeing an improvement. We will monitor the sitation and write updates as soon as the platform is back to normal again. We expect another update within 30 min.
Our database problem are now resolved, and famly is again fully operational. We will continue to monitor the situation and will make a root-cause analysis of the problem.
We are experiencing slow response times. We are investigating the cause.
We have identified the problem, and have implemented a fix. Performance should start to get back to normal again.
The issue it now resolved, and performance is back to normal again. We will conduct an investigation into the cause of this.