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    Filepicker 中断历史

    51 Filepicker incidents · 2017年9月 — official updates, affected components, duration and resolution details.

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    工作流程调用失败

    开始时间 2026年10月6日 UTC 13:00 · 0m

    Issues轻微事件
    1. 2026年10月6日 UTC 18:42resolved

      工作流程,如病毒扫描等. 这导致工作流程被挂起并被失败。 状态检查也失败 。 - 协调世界时15:11:32

    自动翻译自官方事件更新。

    Mixed Content Errors with picker.js and filestack.js versions 3.x.x reported by customers in the region of India

    开始时间 2026年5月6日 UTC 15:28 · 1h 12m

    Outage重大事件
    受影响的组件
    Filestack Client/Picker
    1. 2026年5月6日 UTC 15:28investigating

      We are currently investigating this issue.

    2. 2026年5月6日 UTC 15:51investigating

      We continue to research this issue. As a temporary solution, we recommend using the 4.x.x picker versions.

    3. 2026年5月6日 UTC 16:40resolved

      This incident has been resolved.

    Issue affecting Filestack Antivirus service

    开始时间 2025年10月23日 UTC 19:23 · 1h 13m

    Issues轻微事件
    受影响的组件
    Uploads
    1. 2025年10月23日 UTC 19:23investigating

      We have identified an issue affecting the Filestack Antivirus service. Users may experience intermittent errors and increased response times when processing workflow requests for virus detection. Our engineering team is actively working to resolve the issue and restore normal performance. Updates will be provided as more information becomes available

    2. 2025年10月23日 UTC 20:35resolved

      The issue with the degradation of the Virus scan has been resolved. All queued items have been processed, and the service performance is now back to normal.

    Webhook performance is degraded

    开始时间 2025年10月1日 UTC 14:31 · 1h 5m

    Pending
    受影响的组件
    Uploads
    1. 2025年10月1日 UTC 14:31investigating

      We are currently investigating this issue.

    2. 2025年10月1日 UTC 14:35monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年10月1日 UTC 15:36resolved

      This incident has been resolved.

    Webhook Outage

    开始时间 2025年9月13日 UTC 19:17 · 1d 1h

    Outage严重事件
    受影响的组件
    Uploads
    1. 2025年9月13日 UTC 19:17identified

      The issue has been identified and a fix is being implemented.

    2. 2025年9月14日 UTC 06:22monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年9月14日 UTC 20:22resolved

      This incident has been resolved.

    Resize options in Filestack Conversions may experience issues.

    开始时间 2025年8月19日 UTC 22:35 · 13h 57m

    Issues轻微事件
    受影响的组件
    Conversions
    1. 2025年8月19日 UTC 22:35identified

      The issue has been identified and a fix is being implemented.

    2. 2025年8月20日 UTC 12:33resolved

      This incident has been resolved.

    Dev Portal Digital Asset Manager may cause high CPU utilization

    开始时间 2025年7月19日 UTC 00:13 · 1d 3h

    Issues轻微事件
    受影响的组件
    Developer Portal
    1. 2025年7月19日 UTC 00:13identified

      Some may experience high CPU utilization when using the Digital Asset Manager in the Filestack Dev Portal. The issue has been identified and our teams are working to release a fix as soon as possible.

    2. 2025年7月20日 UTC 03:44resolved

      This incident has been resolved.

    Degraded performance and intermittent issues with uploads

    开始时间 2025年7月5日 UTC 22:42 · 1d 8h

    Issues轻微事件
    受影响的组件
    Filestack Client/PickerUploads
    1. 2025年7月5日 UTC 22:42investigating

      We are currently investigating this issue.

    2. 2025年7月7日 UTC 13:11resolved

      This incident has been resolved.

    PDF Info returns a 503 error with the message: "Cannot connect to the PDF provider."

    开始时间 2025年6月9日 UTC 15:06 · 50m

    Issues轻微事件
    受影响的组件
    Conversions
    1. 2025年6月9日 UTC 15:06identified

      The issue has been identified and a fix is being implemented.

    2. 2025年6月9日 UTC 15:56resolved

      This incident has been resolved.

    Filestack Converse service partial degradation

    开始时间 2025年4月8日 UTC 14:30 · 0m

    Issues轻微事件
    1. 2025年4月8日 UTC 17:52resolved

      Filestack experienced a partial degradation with the conversion service for less than 2 hours. The issue has been resolved. We apologize for the inconvenience.

    SSL Related Errors on cdn.filestackcontent.com

    开始时间 2024年12月2日 UTC 18:14 · 3d 3h

    Pending
    受影响的组件
    Uploads
    1. 2024年12月2日 UTC 18:14investigating

      Some customers have reported SSL related errors on cdn.filestackcontent.com. At this time, the issue appears to be regional. We are urgently investigating and will follow up as soon as more information is available.

    2. 2024年12月2日 UTC 21:59investigating

      We are continuing to investigate this issue.

    3. 2024年12月3日 UTC 16:07identified

      The issue has been identified and our teams are working urgently to correct it. CDN service continues to be degraded for some customers. As a temporary workaround, you may use cdn.filepicker.io instead of cdn.filestackcontent.com. We apologize for the inconvenience.

    4. 2024年12月3日 UTC 21:44identified

      We are continuing to work on a resolution for this issue. We apologize for the inconvenience.

    5. 2024年12月4日 UTC 17:33identified

      A limited number of customers have been impacted by a misclassification of the Filestack domain by a phishing information provider. Filestack has not in fact been impacted by any phishing scheme and this misclassification is in error. We are actively working to remove Filestack from this list. Until that is done, certain services may be impacted for certain customers. Although our efforts to correct the issue will eventually propagate out, you may achieve a faster solution by contacting your ISP or security application provider to request that https://cdn.filestackcontent.com be unblocked. As soon as we confirm that the Filestack domain has been removed from the reporting services' list, we will inform you. Thank you for your patience. We apologize for the inconvenience.

    6. 2024年12月5日 UTC 21:36resolved

      We are in contact with the few customers who are still experiencing this issue and working with them directly on a resolution. At this time, over 99.9% of customers are NOT affected. As always, we are committed to our customer’s success with Filestack. Please don't hesitate to reach out to Filestack Technical Support if we can help in any way.

    Webhook Responses Delayed or Missing

    开始时间 2024年11月8日 UTC 22:00 · 0m

    Outage重大事件
    1. 2024年11月12日 UTC 16:20resolved

      We are aware of an issue with Filestack Webhooks. Our Development Team is making every effort to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

    Internal Server Error with Status code 500 is affecting file uploads performed by workflows

    开始时间 2024年4月3日 UTC 21:26 · 15h 27m

    Pending
    受影响的组件
    Uploads
    1. 2024年4月3日 UTC 21:26investigating

      Investigation: The Filestack team is investigating a 500 internal server error pertaining to file uploads with Filestack workflows.

    2. 2024年4月4日 UTC 12:53resolved

      The issue has been resolved. Thank you for your patience.

    Filestack Dev Portal Dashboard Storage metric is temporarily unavailable

    开始时间 2023年11月14日 UTC 22:42 · 1d 17h

    Pending
    受影响的组件
    Developer Portal
    1. 2023年11月14日 UTC 22:42investigating

      Filestack is aware that customers may find that Storage is blank when reviewing the Dev Portal Dashboard. This is in error, all assets are in storage and no action is required. The Filestack team is actively investigating the cause and will implement a fix as soon as possible. We will post an update as soon as possible.

    2. 2023年11月15日 UTC 16:53monitoring

      A fix has been implemented and we are monitoring results.

    3. 2023年11月16日 UTC 16:08resolved

      This incident has been resolved.

    500 Server Errors & General Filestack Access Issues

    开始时间 2023年8月30日 UTC 01:48 · 42m

    Outage重大事件
    受影响的组件
    Developer PortalSupportUploadsAPIConversions
    1. 2023年8月30日 UTC 01:48investigating

      We are aware of issues impacting customers with 500 errors and general Filestack access and are actively working on a solution.

    2. 2023年8月30日 UTC 01:55identified

      The issue has been identified and a fix is being implemented.

    3. 2023年8月30日 UTC 02:13monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年8月30日 UTC 02:16monitoring

      We are continuing to monitor for any further issues.

    5. 2023年8月30日 UTC 02:30resolved

      This incident has been resolved.

    Uploads from Instagram are temporarily experiencing problems.

    开始时间 2023年7月5日 UTC 15:32 · 20d 22h

    Issues轻微事件
    受影响的组件
    Uploads
    1. 2023年7月5日 UTC 15:32identified

      This issue has been identified and a fix is in process. We will update with an ETA as soon as possible. We apologize for the inconvenience.

    2. 2023年7月26日 UTC 13:34resolved

      This incident has been resolved.

    Uploads from Instagram are temporarily experiencing problems.

    开始时间 2023年6月30日 UTC 14:55 · 3d 23h

    Issues轻微事件
    受影响的组件
    Uploads
    1. 2023年6月30日 UTC 14:55identified

      We have identified the issue and anticipate resolution in less than 24 hours.

    2. 2023年7月3日 UTC 18:12identified

      We continue with efforts to implement the solution. We apologize for the inconvenience.

    3. 2023年7月4日 UTC 14:21identified

      Uploads from Facebook have been restored. We continue to implement the solution to restore Instagram uploads.

    4. 2023年7月4日 UTC 14:47resolved

      This issue has been resolved.

    Facebook upload outage

    开始时间 2023年3月1日 UTC 14:45 · 12d 22h

    Issues轻微事件
    受影响的组件
    Uploads
    1. 2023年3月1日 UTC 14:45investigating

      We are currently investigating this issue.

    2. 2023年3月1日 UTC 22:07investigating

      We are continuing to investigate this issue.

    3. 2023年3月2日 UTC 14:47identified

      The issue has been identified. Please note that this issue only affects attempts to upload from a Facebook source.

    4. 2023年3月6日 UTC 15:18identified

      We are continuing to work on a fix for this issue.

    5. 2023年3月14日 UTC 13:29resolved

      This incident has been resolved.

    503 Errors

    开始时间 2023年2月20日 UTC 15:46 · 1h 37m

    Issues轻微事件
    受影响的组件
    UploadsAPIConversions
    1. 2023年2月20日 UTC 15:46investigating

      We’re experiencing an intermittent service outage with Filestack. Our team is currently working to resolve the issue. We apologize for any inconvenience. Next update in 1 hour.

    2. 2023年2月20日 UTC 16:32monitoring

      A fix has been implemented. We expect to return to normal performance within the next 30 minutes.

    3. 2023年2月20日 UTC 17:23resolved

      The service outage has been resolved. Thank you for your patience.

    Workloads Service Outage

    开始时间 2023年1月31日 UTC 17:45 · 2h 38m

    Outage重大事件
    受影响的组件
    Uploads
    1. 2023年1月31日 UTC 17:45identified

      We're experiencing a service outage with the workflows feature. Our team is currently working to resolve the issue. We apologize for any inconvenience.

    2. 2023年1月31日 UTC 20:23resolved

      The workflow service outage has been resolved. Thank you for your patience.