Form3 中断历史

1. 2026年10月20日 UTC 10:48monitoring

   从协调世界时06:01起,Form3经历了对英国即时服务的影响. 我们已经调查了这个问题,并且可以证实在协调世界时6:01至06:07之间的处理时间有短暂的激增. 这是由于云供应商事件,我们目前正在对此进行监测,以确保不再产生影响。 将在适当的时候在尸检中提供进一步的细节.

2. 2026年10月20日 UTC 13:13monitoring

   虽然云量提供者实施了回收行动,但我们注意到Form3的处理时间再次短暂地增加 — — 英国即时,Form3的接收超时时间也短暂地增加 — — SEPA即时。 表格3继续监测情况,而云提供商则进行永久性的修复.

3. 2026年10月20日 UTC 14:54resolved

   云供应商事件已于协调世界时下午1:00解决 经过一段时间的监测,我们确认这项服务已恢复正常处理,没有观察到进一步的退化。 将在适当的时候在尸检中提供进一步的细节.

4. 2026年10月21日 UTC 14:20postmortem

   10月20日星期二,Form3经历了两次短暂的处理延误,影响了Form3 UK即时和Form3 SEPA即时服务: * 协调世界时06:01-06:07 * 世界协调时12:57-12:59 延误是由于影响到我们第三方云供应商之一的事件造成的。 供应商在协调世界时15:41解决了基本的基础设施问题。 在恢复和持续监测之后,我们的事件应对小组确认,各项服务已恢复正常,没有不断对客户产生影响.

自动翻译自官方事件更新。

1. 2026年10月6日 UTC 20:12resolved

   在协调世界时18:22–18:30至协调世界时18:33–18:43之间,Form3经历了影响多种服务的服务退化. 在此期间,一些客户在受到影响的服务方面可能经历了更多的耐久性。 这个问题现已解决,经过一段时间的监测,我们确认没有持续的影响。 我们正在全面审查这一事件,并将在适当时候分享进一步的细节.

2. 2026年10月8日 UTC 07:06postmortem

   10月6日星期二,Form3观测到在协调世界时18:22-18:30与协调世界时18:33-18:43之间的多种服务退化. 我们的第三方提供者已经解决了这个问题,经过一段时间的监测,我们的事件反应小组已经证实没有持续的影响。 将在适当的时候在尸检中提供进一步的细节.

自动翻译自官方事件更新。

1. 2026年9月30日 UTC 10:07investigating

   Form3意识到性能退化到Form3 - SEPA即时服务. 计划提供方确认,问题源于上游参与者。 我们继续与计划提供方合作,并将在有资料时提供进一步的最新资料.

2. 2026年9月30日 UTC 10:23resolved

   经过一段时间的监测,我们可以确认服务已恢复正常处理,没有观察到进一步的退化。 将在适当的时候在尸检中提供进一步的细节.

3. 2026年9月30日 UTC 10:24postmortem

   在9月30日星期三,Form3出现退化至Form3 - SEPA即时服务,在协调世界时09:04-09:55之间,外出支付处理受到影响. EBA清点确认,这个问题源于上游参与者。 在经过一段时间的监测之后,表格3确认正在按预期处理付款.

自动翻译自官方事件更新。

1. 2026年9月27日 UTC 06:55resolved

   06:34:06:40 UTC Form3观测到性能退化为FPS即时服务. 经过一段时间的监测,我们证实,这项服务已恢复正常处理,没有观察到进一步的退化.

2. 2026年9月28日 UTC 08:27postmortem

   9月27日星期日,Form3出现退化为Form3-UK即时服务. 表格3指明了一个问题,导致在协调世界时06:34-06:40之间延迟付款处理。 经过一段时间的监测,证实付款按预期处理.

自动翻译自官方事件更新。

1. 2026年9月1日 UTC 13:05investigating

   表格3正在调查向表格3----SEPA即时服务----的性能退化。 调查正在进行中,一旦获得更多信息,将立即提供最新情况.

2. 2026年9月1日 UTC 13:21investigating

   计划提供方确认,问题源于上游参与者。 我们继续与计划提供方合作,并将在有资料时提供进一步的最新资料.

3. 2026年9月1日 UTC 13:21resolved

   经过一段时间的监测,我们可以确认服务已恢复正常处理,没有观察到进一步的退化。 将在适当的时候在尸检中提供进一步的细节.

4. 2026年9月1日 UTC 13:27postmortem

   9月1日星期二,Form3出现退化为Form3——SEPA即时服务,支付处理在协调世界时12:22-13:11之间受到影响. EBA清点确认,这个问题源于上游参与者。 经过一段时间的监测后,表格3确认付款按预期进行处理.

自动翻译自官方事件更新。

1. 2026年8月12日 UTC 17:11investigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2026年8月12日 UTC 17:24identified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 2026年8月12日 UTC 18:20resolved

   The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2026年8月13日 UTC 10:41postmortem

   On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 2026年7月8日 UTC 23:53resolved

   Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

2. 2026年7月9日 UTC 10:34postmortem

   On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 2026年6月29日 UTC 11:12investigating

   Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2026年6月29日 UTC 11:34monitoring

   A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 2026年6月29日 UTC 12:43resolved

   The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2026年6月30日 UTC 10:52postmortem

   On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 2026年5月19日 UTC 11:57identified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

2. 2026年5月19日 UTC 12:14monitoring

   Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

3. 2026年5月19日 UTC 14:40investigating

   Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

4. 2026年5月19日 UTC 17:00identified

   Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

5. 2026年5月20日 UTC 01:12resolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

6. 2026年5月20日 UTC 07:13postmortem

   On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 2026年5月17日 UTC 10:24investigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2026年5月17日 UTC 12:22identified

   We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 2026年5月17日 UTC 13:10resolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

4. 2026年5月18日 UTC 13:22postmortem

   On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 2026年4月18日 UTC 20:18investigating

   We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

2. 2026年4月18日 UTC 20:23identified

   Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

3. 2026年4月18日 UTC 21:26identified

   We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

4. 2026年4月18日 UTC 22:22resolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 2026年4月20日 UTC 08:14postmortem

   On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 2026年4月1日 UTC 10:14investigating

   Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2026年4月1日 UTC 10:22monitoring

   We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

3. 2026年4月1日 UTC 10:29resolved

   The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2026年4月1日 UTC 11:05postmortem

   On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 2026年3月1日 UTC 15:55investigating

   Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2026年3月1日 UTC 16:03monitoring

   A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

3. 2026年3月1日 UTC 16:11resolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2026年3月2日 UTC 11:55postmortem

   On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 2025年12月10日 UTC 21:33investigating

   Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2025年12月10日 UTC 22:11identified

   We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

3. 2025年12月10日 UTC 22:54monitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

4. 2025年12月10日 UTC 23:30resolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 2025年12月15日 UTC 16:34postmortem

   On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

1. 2025年8月25日 UTC 15:02investigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2025年8月25日 UTC 15:45investigating

   We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.

3. 2025年8月25日 UTC 16:14monitoring

   We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.

4. 2025年8月25日 UTC 16:27resolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 2025年8月26日 UTC 11:29postmortem

   Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

1. 2025年8月1日 UTC 14:11investigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2025年8月1日 UTC 14:42monitoring

   EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.

3. 2025年8月1日 UTC 14:55resolved

   The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2025年8月4日 UTC 11:03postmortem

   On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 2025年7月28日 UTC 18:15investigating

   Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2025年7月28日 UTC 20:01monitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 2025年7月28日 UTC 20:08resolved

   The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2025年7月29日 UTC 06:59postmortem

   On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 2025年6月20日 UTC 12:12investigating

   Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 2025年6月20日 UTC 12:40identified

   We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.

3. 2025年6月20日 UTC 12:49resolved

   The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2025年6月24日 UTC 13:19postmortem

   Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 2024年12月31日 UTC 06:00resolved

   Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

2. 2025年1月2日 UTC 11:56postmortem

   On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

1. 2024年10月1日 UTC 00:56monitoring

   From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

2. 2024年10月1日 UTC 01:44resolved

   Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

3. 2024年10月1日 UTC 07:50postmortem

   On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.