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    Gathercontent 中断历史

    4 Gathercontent incidents · 2023年9月 — official updates, affected components, duration and resolution details.

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    Content Workflow Editor Issue

    开始时间 2024年9月9日 UTC 21:14 · 2d 18h

    Outage重大事件
    受影响的组件
    Editor Servers
    1. 2024年9月9日 UTC 21:14investigating

      We're currently investigating an issue affecting the layout and display of content when editing items

    2. 2024年9月9日 UTC 21:42investigating

      The Content Workflow services are temporarily unavailable whilst we continue to investigate the issue

    3. 2024年9月9日 UTC 22:29identified

      The issue has been identified and we're working to resolve the problem at this time

    4. 2024年9月9日 UTC 23:41identified

      We're currently in the process of testing a potential fix. More updates to come shortly.

    5. 2024年9月10日 UTC 00:36monitoring

      A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update to close out this incident.

    6. 2024年9月10日 UTC 16:04monitoring

      We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.

    7. 2024年9月11日 UTC 16:02monitoring

      We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.

    8. 2024年9月12日 UTC 13:14monitoring

      We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.

    9. 2024年9月12日 UTC 15:19resolved

      This incident has been resolved.

    Data Processing Delays - Emails and Potentially Exports Affected

    开始时间 2023年12月11日 UTC 22:01 · 1h 1m

    Issues轻微事件
    受影响的组件
    Web Application
    1. 2023年12月11日 UTC 22:01identified

      Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.

    2. 2023年12月11日 UTC 22:54monitoring

      We have deployed a fix and emails and exports should start processing again.

    3. 2023年12月11日 UTC 23:02resolved

      Emails and exports should be processing as expected.

    Item editor having an unstable connection

    开始时间 2023年10月2日 UTC 20:54 · 9h 24m

    Outage重大事件
    受影响的组件
    Editor Servers
    1. 2023年10月2日 UTC 20:54investigating

      We are currently looking into getting stability into our platform

    2. 2023年10月2日 UTC 21:48monitoring

      We've identified the main cause of the instability and have put some measures in place to avoid further outages.

    3. 2023年10月3日 UTC 06:19resolved

      This incident has been resolved.

    Partial outage and connectivity issues

    开始时间 2023年9月18日 UTC 20:07 · 11h 44m

    Outage重大事件
    受影响的组件
    Web ApplicationAPI
    1. 2023年9月18日 UTC 20:07monitoring

      Our vendor is currently having issues with their platform, we are keeping a close eye and will update as we can.

    2. 2023年9月18日 UTC 21:56monitoring

      We have temporarily disabled the API until we can see stability in the platform. We will keep monitoring and update when we know more.

    3. 2023年9月19日 UTC 07:51resolved

      This incident has been resolved.