58 Geckoboard incidents · 2024年1月 — official updates, affected components, duration and resolution details.
我们调查一个影响一些顾客的问题, 我们的团队正在积极努力查明原因并恢复正常的仪表板功能。 只要我们掌握更多信息.
我们已经查明了阻碍某些仪表板正确装入的问题,我们的小组正在设法解决问题。 了解更多信息后,我们将进一步提供最新情况.
我们已经发布了一个更新 解决问题, 仪表板现在应该 装载如预期。 我们将继续监视局势.
影响某些仪表板的问题由于显示不当现已得到解决。 谢谢你的耐心 请联系我们@geckoboard.com,如果你遇到其他问题的话.
自动翻译自官方事件更新。
一些客户因正在发生的 Dropbox 事件而遇到不装载 Dropbox 部件的问题: https://status.dropbox.com/incidents/q9v98cvgfbms. 并且一旦掌握更多信息.
Dropbox在协调世界时14:26执行一个固定,部件正在逐渐恢复上线. 我们继续监视局势.
影响 Droppox 账户的问题已经解决, 部件正在正常装入 。 如果你有任何问题,请联系我们的团队 支持@geckoboard.com,我们将帮助进一步.
自动翻译自官方事件更新。
我们知道,我们支付平台供应商的服务中断正在影响经常性的账单和订阅管理API,这可能会妨碍一些用户付款或改变计划。 我们将在获得资料后提供进一步的最新资料.
我们的付款提供商解决了影响账单和订阅管理API的停电问题. 如果您在订阅时遇到任何问题,请与我们的团队直接联系@geckoboard.com,以获得进一步协助.
自动翻译自官方事件更新。
我们知道有一起影响运动监测员的事件(https://status.campaignmonitor.com/incident/692706),这将影响使用合并的客户部件。 他们的团队意识到这个问题,并正在设法解决问题.
" 运动监测 " 问题已经由其小组解决.
自动翻译自官方事件更新。
我们知道一个问题 阻止一些客户通过Single Sign-On(SSO)签名。 这是由于第三方认证提供商的停业导致的,他们的团队正在积极进行固定. 使用电子邮件地址和密码的用户可以照常登录。 我们平台的所有其他部分仍然充分运作。 我们正密切监视 并且会在这里发布最新消息.
影响SSO签入的问题已经解决. 上游供应商安装了固定装置并证实已恢复,SSO登录系统再次正常工作(https://status.workos.com/) 所有其他平台的功能在整个过程中没有受到影响。 如果您在签约方面仍有困难,请联系@geckoboard.com.
自动翻译自官方事件更新。
We’re investigating an issue affecting some customers using our legacy dashboards, in which they may fail to load. We’ve identified the root cause and are actively working on a fix. We’ll provide another update as soon as we have more information.
We've released an update to resolve the issue. All dashboards should be loading seamlessly again. We'll continue monitoring the situation and update you shortly.
The issue affecting legacy dashboards has now been resolved. Thank you for your patience while we worked on a fix. If you continue to experience any issues, please contact us at [email protected].
We are currently investigating an issue preventing some users from adding or editing dashboard widgets. We will provides updates as more information is available.
A fix has been implemented for the issue preventing some users from adding or editing dashboard widgets, and widgets can now be added and edited normally. If you continue to experience any unexpected behavior, please reach out to our team at [email protected] for further assistance.
We are currently investigating issues with Spreadsheets widgets. We'll provide updates as we learn more.
We've released an update to resolve the issues with the Spreadsheets widgets. We'll continue monitoring the situation and update you shortly
Service incident related to Spreadsheets is now resolved. Thank you for your patience. Please contact us at [email protected] if you experience any further issues.
We are currently investigating an issue with our Shopify integration, and we'll provide updates as we learn more.
We are currently investigating whether this is related to an ongoing outage on Shopify's side affecting admins, storefronts, checkouts, and Retail POS. You can follow Shopify's own status updates at https://www.shopifystatus.com. We will update this page as we learn more.
A fix has been implemented, and we are monitoring.
The issue impacting Shopify connections has been resolved. Please reach out to [email protected] if you are experiencing any further issues.
We are currently investigating potential issues with widgets not refreshing. We'll provide updates as we learn more.
We have identified the root cause for the issue that is currently preventing widgets from refreshing and are currently working on its fix. More info to follow.
We've released an update to resolve the issues with widgets not refreshing. We'll continue monitoring the situation and update you shortly
Service incident related to widgets not refreshing is now resolved. Please contact us at [email protected] if you experience any further issues.
Due to Klaviyo's outage, the widgets are no longer working. We are currently investigating this issue, and we'll provide updates as we learn more.
We have identified the root cause and are currently working on a fix.
We've released an update, and everything should be working as expected again. We'll continue monitoring the situation.
Service incident related to the Klaviyo integration is now resolved. Please contact us at [email protected] if you experience any further issues.
We have identified the root cause of the issue affecting HubSpot, Aircall and Pipedrive refresh times
Service incident affecting HubSpot, Aircall and Pipedrive refresh times is now resolved. Please contact us at [email protected] if you experience any further issues.
We're aware of an issue which may be causing some users to be unable to load the Geckoboard app or post to their Datasets endpoints. We've identified the cause and are working on a fix.
Our engineers have isolated the cause and we're working on ensuring that the issue does not recur. We'll update you once the issue is fully resolved.
We've successfully resolved the underlying issue. Thank you for your patience.
We are experiencing an issue that may prevent connecting with MS Teams, as well as degraded performance with snapshots/notifications posting to MS Teams channels. We are currently investigating and awaiting further information from Microsoft on the scope of the issue. We will provide further details as they are available.
The issue impacting MS Teams has been resolved. New connections and snapshots are working again as expected. Please reach out to our team at [email protected] if you have any further trouble with your MS Teams connections.
We are currently investigating an issue preventing users from creating new Slack connections. We'll provide updates as we learn more.
We've released an update to resolve the issues with Slack connections and are continuing to monitor the situation. We will provide further updates as they are available.
The incident involving Slack connections has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We are currently investigating an issue causing some dashboard widgets to fail to load over TV connections. We have identified the cause and are currently working to resolve it. We'll provide another update soon.
A fix has been implemented for widgets failing to load on TV screens, and we are monitoring the results. We will provide further updates as they are available.
The incident involving some widgets failing to load on TV screens has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We’re currently investigating an issue affecting users attempting to create new Aircall integrations. Existing Aircall connections remain unaffected at this time.
The fix is out! All connections, including newly created ones, are functioning as expected. Please get in touch if you still notice any issues.
The issue affecting the creation of new Aircall integrations has been fully resolved. All services are operating normally. Please contact us at [email protected] if you experience any further issues.
We are currently investigating issues with the Airtable integration. We'll provide updates as we learn more.
We have identified that the issue with Airtable connections was caused by an Airtable outage on Friday (Feb 21, 2026). The outage affected the tokens we use to fetch Airtable data, rendering them invalid. To resolve this issue, affected customers need to reconnect their connections from https://app.geckoboard.com/admin/connections. We will also reach out to any affected customers separately via email. For any further questions, please feel free to contact our support team at [email protected].
We have sent reconnection emails to all affected customers, and you can also reconnect in the app from https://app.geckoboard.com/admin/connections. Thank you for your patience. Please contact us at [email protected] if you experience any further issues or have questions.
We are currently investigating issues with password resets. We'll provide updates as we learn more.
We have identified the root cause of the password reset issue and are currently working on a solution.
This issue affecting password resets is now resolved. If you still experience any difficulties, please get in touch with our support team at [email protected].
We're noticing issues with Airtable connections again and are working on it. We'll provide updates as we learn more.
We've released an update to resolve the issues with the Airtable connections. We'll continue monitoring the situation and update you shortly.
The issue with Airtable connections has been resolved. If you run into any further issues, please don't hesitate to get in touch.