Getfeedback 中断历史

1. 2026年10月21日 UTC 15:56investigating

   我们暂时把Feedback服务下线 进行紧急的预防性安全维护 请注意,没有证据表明安全受到破坏或损害我们的系统。 我们积极采取这些措施,作为先发制人的措施,以确保充分保护我们的基础设施和客户数据。 我们的工程和安保小组正在积极进行必要的更新和测试。 我们期望在维护完成后立即将GetFeed带回网络. 谢谢你的耐心和理解.

2. 2026年10月21日 UTC 15:56investigating

   我们正在继续调查这一问题.

3. 2026年10月21日 UTC 23:10monitoring

   Get Feedback 恢复在线. 我们完成了预防性安全维护,并建立了必要的保护。 我们没有看到任何违反安全规定的证据或客户数据的任何折中。 我们会密切监视的.

4. 2026年10月21日 UTC 23:17resolved

   事件已经解决。 Get Feedback 恢复在线. 我们完成了预防性安全维护,并建立了必要的保护。 我们没有看到任何违反安全规定的证据或客户数据的任何折中.

自动翻译自官方事件更新。

1. 2026年7月14日 UTC 19:15investigating

   这个问题使顾客无法联系现场代理或通过代理代理提交电子邮件支持案件。 用户会看到"有一个问题连接到支持。 请稍后再试"或"有技术问题将你与我们的支援团队联系起来". 请稍后再试". 我们了解并调查了.

2. 2026年7月14日 UTC 19:58identified

   这一问题已经确定,一个解决办法正在实施之中.

3. 2026年7月14日 UTC 20:00monitoring

   一项措施已经执行,我们正在监测结果.

4. 2026年7月14日 UTC 20:06resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年2月18日 UTC 01:33investigating

   We are currently investigating this issue.

2. 2026年2月18日 UTC 02:03identified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 2026年2月18日 UTC 02:45monitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 2026年2月18日 UTC 03:15resolved

   This incident has been resolved.

1. 2025年11月26日 UTC 17:23investigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 2025年11月26日 UTC 19:51identified

   The issue has been identified and a fix is being implemented.

3. 2025年11月26日 UTC 21:34resolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 2025年10月20日 UTC 16:24monitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 2025年10月20日 UTC 19:34resolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 2025年9月29日 UTC 23:14resolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 2025年8月14日 UTC 15:15investigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 2025年8月14日 UTC 15:46investigating

   We are continuing to investigate this issue.

3. 2025年8月14日 UTC 18:31resolved

   This incident has been resolved.

1. 2025年6月10日 UTC 11:26investigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 2025年6月10日 UTC 11:44identified

   This issue is being caused by an outage with one of our downstream providers.

3. 2025年6月10日 UTC 23:08monitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 2025年6月11日 UTC 01:04resolved

   This incident has been resolved.

1. 2025年2月20日 UTC 04:20monitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 2025年2月20日 UTC 17:25resolved

   This issue has been resolved.

1. 2025年1月15日 UTC 16:19resolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 2024年12月4日 UTC 04:53investigating

   We are currently investigating this issue.

2. 2024年12月4日 UTC 04:54identified

   The issue has been identified and a fix is being implemented.

3. 2024年12月4日 UTC 05:20monitoring

   A fix has been implemented and we are monitoring the results.

4. 2024年12月4日 UTC 05:29resolved

   This incident has been resolved.

1. 2024年8月29日 UTC 18:49identified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 2024年8月29日 UTC 19:15resolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 2024年8月13日 UTC 18:41investigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 2024年8月13日 UTC 18:51resolved

   This incident has been resolved.

1. 2024年8月6日 UTC 15:30investigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 2024年8月7日 UTC 15:18resolved

   This incident has been resolved.

1. 2024年7月30日 UTC 17:45investigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 2024年7月30日 UTC 19:09resolved

   The issue has been resolved.

1. 2024年7月23日 UTC 18:04investigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 2024年7月23日 UTC 21:39resolved

   The issue has been resolved and results are available to view.

1. 2024年7月4日 UTC 14:17investigating

   We are currently investigating this issue.

2. 2024年7月4日 UTC 15:15identified

   The issue has been identified and a fix is being implemented.

3. 2024年7月5日 UTC 10:51resolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 2024年7月3日 UTC 19:09investigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024年7月3日 UTC 19:34identified

   The issue has been identified and a fix is being implemented.

3. 2024年7月3日 UTC 20:07resolved

   This incident has been resolved.

1. 2024年7月2日 UTC 16:21investigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024年7月2日 UTC 17:41identified

   Users unable to view survey responses on their dashboards during this period

3. 2024年7月2日 UTC 17:46monitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2024年7月2日 UTC 19:02resolved

   All data is restored.

1. 2024年6月17日 UTC 12:22investigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024年6月17日 UTC 18:37investigating

   We are continuing to investigate this issue.

3. 2024年6月17日 UTC 18:45resolved

   This incident has been resolved and results are now loading in the GetFeedback platform.