Go Guardian 中断历史

1. 2026年9月8日 UTC 19:40investigating

   截至中午12点左右,我们看到戈瓜地亚DNS过滤系统内关于延迟和(或)故障解析时间的报告有所增加。 我们的团队目前正在努力解决这一问题,并将在我们执行一项规定时随时向你们通报最新情况。 我们为任何不便深表歉意.

2. 2026年9月8日 UTC 19:40investigating

   我们正在继续调查这一问题.

3. 2026年9月8日 UTC 22:02monitoring

   受影响的用户恢复了功能。 我们正在积极监测GoGuardian Admin DNS过滤服务,并继续调查这一问题的根源.

4. 2026年9月9日 UTC 22:20resolved

   This incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status: Service returned to normal at approximately 2:10 PM PDT on September 8, and we have observed stability since that time. What we've done: To help prevent this from happening again, our engineering teams have updated the DNS Filtering service infrastructure to better handle unexpected increases in request activity. What's next: Our team is continuing to make improvements to the performance of the DNS Filtering system, and we are keeping a close watch on the service in the meantime. We sincerely apologize for the disruption this caused.

自动翻译自官方事件更新。

1. 2026年9月3日 UTC 15:43investigating

   我们目前正在调查这一问题.

2. 2026年9月3日 UTC 16:41investigating

   由于后端服务中断,一些学生在Live会话中作为"Stuenters Offline"或"Device Uncept"出现,开始时间大约为PST早上7:40. 我们目前正在调查这一问题并努力解决问题。 我们将随时向您提供更多信息。 我们为任何不便深表歉意.

3. 2026年9月3日 UTC 19:56monitoring

   受影响的用户恢复了功能。 我们正继续调查这一问题,并落实改善业绩的措施。 我们将密切监测这一特点直至明天,以确保持续稳定.

4. 2026年9月4日 UTC 17:02resolved

   服务中断问题已完全解决。 系统运行情况已恢复正常,所有服务现在都应如预期的那样运作。 谢谢你的耐心,我们对造成的不便表示歉意.

自动翻译自官方事件更新。

1. 2026年9月2日 UTC 19:10investigating

   我们目前正在调查这一问题.

2. 2026年9月2日 UTC 20:38investigating

   我们正在继续调查这一问题.

3. 2026年9月2日 UTC 21:10resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月31日 UTC 16:10investigating

   我们正在调查 GoGuardian Theft Recovery 中的一个潜在的错误 我们正在收到间歇性报告 认证页面创建了一个循环 使它暂时无法进入。 随着我们从调查中获得更多经验,我们将提供最新情况.

2. 2026年7月31日 UTC 16:22resolved

   GoGuardian Theready的问题已经完全解决.

自动翻译自官方事件更新。

1. 2026年7月16日 UTC 17:14investigating

   我们意识到,有些顾客没有如预期的那样收到灯塔课后时间的电子邮件摘要。 这个问题仅会影响一部分用户,而所有其他灯塔的功能都充分发挥作用. 我们的团队正在积极调查,我们将在这里提供最新情况,因为我们学到更多。 我们为任何不便深表歉意.

2. 2026年7月16日 UTC 18:30investigating

   我们正在继续调查课后时间 电子邮件摘要未能送达一些客户 在查明和解决这一问题时,我们将继续提供最新情况.

3. 2026年7月16日 UTC 19:40identified

   我们找出了潜在的原因 并正在努力部署一个固定方案 它将恢复发送 灯塔课后时间 电子邮件摘要 给所有选择使用它们的人.

4. 2026年7月16日 UTC 22:29monitoring

   为了恢复灯塔的课后时间, 我们将继续监测到明天上午,以确保发送所有电子邮件.

5. 2026年7月17日 UTC 14:30resolved

   我们解决了一个问题, 导致灯塔课后时间 电子邮件摘要 不发送给所有客户。 在监控了今天早上的电子邮件之后,我们期望这些电子邮件现在能像预期的那样工作。 我们将继续在未来一周进行监测,以核实电子邮件是否可靠。 谢谢你的耐心,我们为此事造成的不便道歉

自动翻译自官方事件更新。

1. 2026年6月5日 UTC 13:44investigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 2026年6月5日 UTC 14:02monitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 2026年6月5日 UTC 14:42resolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 2026年5月6日 UTC 14:41investigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 2026年5月6日 UTC 15:07investigating

   We are continuing to investigate this issue.

3. 2026年5月6日 UTC 15:09resolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 2026年3月27日 UTC 17:27identified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 2026年3月27日 UTC 18:31resolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 2026年3月25日 UTC 15:55investigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 2026年3月25日 UTC 16:28monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月25日 UTC 16:36resolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 2026年3月3日 UTC 21:34investigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 2026年3月3日 UTC 22:03resolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 2025年12月12日 UTC 00:15identified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 2025年12月12日 UTC 00:39monitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 2025年12月12日 UTC 01:17resolved

   This issue has been resolved.

1. 2025年11月4日 UTC 17:58investigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 2025年11月4日 UTC 18:04investigating

   We are continuing to investigate this issue.

3. 2025年11月4日 UTC 18:38resolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 2025年9月4日 UTC 19:34investigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 2025年9月4日 UTC 22:01resolved

   This issue has been resolved.

1. 2025年8月8日 UTC 19:17investigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 2025年8月8日 UTC 21:40identified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 2025年8月9日 UTC 22:09monitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 2025年8月11日 UTC 15:36monitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 2025年8月11日 UTC 15:36resolved

   This incident has been resolved.

1. 2025年8月7日 UTC 15:09resolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 2025年6月12日 UTC 21:14investigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 2025年6月12日 UTC 21:20monitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 2025年6月12日 UTC 21:56resolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 2025年6月5日 UTC 16:39investigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 2025年6月6日 UTC 23:04resolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 2025年5月7日 UTC 18:22investigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 2025年5月8日 UTC 20:49investigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 2025年5月9日 UTC 18:12monitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 2025年5月29日 UTC 20:50resolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 2025年5月7日 UTC 13:23investigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 2025年5月7日 UTC 16:27monitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 2025年5月7日 UTC 17:08resolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 2025年3月6日 UTC 18:39investigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 2025年3月6日 UTC 21:08monitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 2025年3月10日 UTC 20:06resolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.