42 Gotab incidents · 2021年5月 — official updates, affected components, duration and resolution details.
我们的团队正在调查关于产品目录通过经理Dashboard加载时出现超时错误的报告.
我们正在继续调查这一问题.
我们的小组确定了问题的原因,并将立即公布一个解决办法。 《产品目录》受到《快书》直接发行的API文件的不利影响.
我们的团队已经解决了装入产品目录的问题。 我们将继续暂时监测局势.
这一事件现已解决.
自动翻译自官方事件更新。
我们目前正在调查POS和CFD之间的装货和处理付款问题的报告
我们的团队已经查明了问题的根源 并实施了纠正行为
一项措施已经实施,我们正在继续监测这种行为.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查关于POS和支付终端公司业绩下降的报告
应用延迟问题已经确定。 我们的团队已经投入了更多的资源来提高业绩.
我们的小组已经执行了一项规定,并将继续监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们的团队正在积极调查关于GoTab经理Dashboard中间歇性页面加载问题的报道.
我们的工程小组已经确定并部署一个固定装置,用于解决影响管理员仪表板间歇性页面加载问题的问题.
自动翻译自官方事件更新。
我们正在调查Dashboard经理更新字段(菜单、时间表、台站等)时出现错误的报告
我们正在继续调查这一问题.
这一问题已经确定,一个解决办法正在实施之中.
我们的团队已经对报告的行为进行了补救。 我们正在继续监测局势.
这个问题已经解决,Dashboard经理内的所有栏目都已开始运作
自动翻译自官方事件更新。
我们正在积极调查关于持续下线横幅和“更新”影响POS的信息的报道
我们正在继续调查这一问题.
我们的支队已投入资源解决这一问题。 我们看到受影响操作人员的行为稳定,但在此期间将继续监测.
我们的团队已经确认这个问题已经得到解决.
自动翻译自官方事件更新。
我们的小组正在积极调查关于一些科索沃民主党未能出示命令的报告。 重新激活显示器对大多数人来说是有效的 同时我们的团队调查.
我们正在继续调查一些没有收到命令的科索沃民主党.
我们的团队正在继续调查 与此同时,有两个潜在的解决办法。 1. 如果您有KDS接收订单,请切入所有台站,并从接收订单的KDS单独运行。 2. 登入GoTab经理仪表板的笔记本电脑或平板电脑上。 打开新标签, 到 gadeab. io/ kds 查看所有站点, 并将其作为您的临时 KDS 订单使用 .
我们的小组已经为一些没有显示命令的科索沃国防部队执行了一个固定方案,并继续在我们看到恢复正常活动时进行监测.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently investigating reports of payment failures regarding credit/debit card transactions at the POS
We are continuing to investigate this issue.
A fix has been implemented and we are continuing to monitor the situation.
Fix was successful. Payments behavior has returned to normal .
We are currently investigating reported latency issues impacting POS and KDS displays.
We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our team is still actively investigating platform latency issues affecting orders not immediately updating in the KDS, slow POS response and CFDs having difficulty connecting to the POS.
Our engineering team has resolved the incident and verified that normal operations have been restored.
Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.
Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.
Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.
We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.
We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.
We are observing a return to normal request latency levels after implementing mitigations.
All system monitors are continuing to report health metrics within expected ranges.
GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.
We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.
Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.
We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.
QR and kiosk ordering has been re-enabled and a permanent fix is underway.
QR and kiosk ordering has been restored
GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.
Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.
We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.
We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.
Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.
We are currently aware of an outage with our chat support platform. Please call or text our Support line at (703) 552-4690 if in need of immediate assistance.
This incident has been resolved.
A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.
We are continuing to investigate this issue.
We are seeing a return to normal activity from our text provider but are continuing to monitor.
Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.
We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.
We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/
Cloudflare is reporting that the source of the issue has been identified and recovery is underway.
Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.
Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.
Cloudflare reports that the core affected services are restored and are being monitored for recovery.
This incident has been resolved.
Our team is currently investigating a delay in sales page information updating. This will also affect the PMIX and Sales information within the GoTab Manager app.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.