64 Gotoconnect incidents · 2025年1月 — official updates, affected components, duration and resolution details.
我们正在积极调查关于巴西一些GoTo Connect客户可能遇到无法连接的入境电话的报道。 我们的工程师正在努力找出问题,不久将提供另一个最新情况.
我们的工程师已经查明了这个问题,目前正在积极努力争取解决。 我们将很快提供另一个最新情况.
我们的工程师已经纠正了这个问题,我们正在确认所有服务都运转正常。 我们将继续监测局势,并很快提供最后最新情况.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
我们正在积极调查一些LogMein Pro和中央客户在访问该网站时可能遇到问题的报道。 我们的工程师正在努力找出问题,不久将提供另一个最新情况.
我们的工程师已经查明了这个问题,目前正在积极努力争取解决。 我们将很快提供另一个最新情况.
我们的工程师已经纠正了这个问题,我们正在确认所有服务都运转正常。 我们将继续监测局势,并很快提供最后最新情况.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
我们正积极调查关于GoTo Conference、Webinar或Training 客户可能间歇性地使用网络相机或屏幕共享的问题的报道。 我们的工程师正在努力找出问题,不久将提供另一个最新情况.
我们的工程师已经查明了这个问题,目前正在积极努力争取解决。 同时,客户可以关闭并重启其会话. 如有其他最新情况,我们将再提供一次.
我们的工程师已经纠正了这个问题,我们正在确认所有服务都运转正常。 然而,应重新开始正在进行的受影响会议,以充分解决。 我们将继续监测局势,并很快提供最后最新情况.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
我们正在积极调查一些GoTo Connect客户可能接到入境电话的报告。 对外通话和内部扩展通话不受影响. 我们的工程师们正与我们的PSTN同行们合作,找出这个问题,并将很快提供另一个最新情况.
我们的工程师已经查明了这个问题,目前正在积极努力争取解决。 我们将很快提供另一个最新情况.
我们的工程师纠正了这个问题,我们正在监测接通电话的成功情况。 我们将继续监测局势,并很快提供最后最新情况.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
我们正积极调查关于一些DOIS - Run, Pro, Central,和LogMein Rescue客户可能遭遇远程支持的会话启动缓慢或失败,以及Pro和Central的新主机安装的报告. 我们的工程师正在努力找出问题,不久将提供另一个最新情况.
我们的工程师已经查明了这个问题,目前正在积极努力争取解决。 我们将很快提供另一个最新情况.
我们的工程师纠正了这个问题,我们正在监测受影响的产品特性的改进情况。 我们将继续监测局势,并很快提供最后最新情况.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
我们目前正在调查各种GoTo产品的连接问题。 不久将发出更详细的信息.
我们已经确定了问题 我们的团队将全力恢复服务.
我们看到连通性的改善,正在监测服务的逐步恢复.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
我们正在积极调查关于一些客户在接受GoTo电子邮件时可能遇到问题的报道,特别是2FA对GoToMyPC的确认。 我们的工程师正在努力找出问题,不久将提供另一个最新情况.
我们的工程师已经确定电子邮件传送率正在提高,并正在继续与我们的邮件传送伙伴一起努力解决问题。 我们将很快提供另一个最新情况.
我们的伙伴纠正了这个问题,我们看到电子邮件服务持续稳定。 我们将继续监测局势,并很快提供最后最新情况.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
我们的工程师正在调查一些问题 代号为"救援",GoToAssist v5,Pro和Central, 这会导致间歇性故障 开始会话。 我们将很快提供另一个最新情况.
我们的工程师继续调查"救援","GoTo Assist v5","Pro"和"Central"报道的代码签名问题. 我们将很快提供另一个最新情况.
我们的工程师看到情况有了改善,我们确认所有服务都运转正常。 我们将继续监测局势,并很快提供最后最新情况.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
我们的工程师意识到一个影响到密码重置的问题,检察官办公室的电子邮件影响到Microsoft365和Outlook用户。 我们已把这个问题确定为供应商问题,我们已同它们一起努力争取解决。 我们将很快提供另一个最新情况.
我们的工程师开始看到内部缓解后恢复的迹象,因为他们继续争取供应商的最终解决。 我们看到,复试是成功的,因此受影响的用户能够接收密码和认证流量。 我们将继续监测局势,并很快提供最后最新情况.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.
We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.
Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.
Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
我们正在积极调查关于一些Pro和Central客户在尝试登录时可能遇到问题的报道. 我们的工程师正在努力找出问题,不久将提供另一个最新情况.
我们的工程师仍在努力找出这个问题的来源,不久将提供另一个最新情况.
我们的工程师已经查明了这个问题,目前正在积极努力争取解决。 我们将很快提供另一个最新情况.
我们的工程师做了一个改变,有助于恢复功能。 然而,要充分发挥作用,需要4小时。 在此期间,登录可以间歇地工作. 团队也在寻找其他选择,以更快地恢复. 我们将很快提供另一个最新情况.
我们的工程师为了恢复功能做了一个改变。 全面生效的工作仍在进行之中。 在此期间,登录可以间歇地工作. 球队还在寻找其他选择,以更快地恢复. 一旦掌握了新的信息,我们将提供另一个最新情况.
我们的工程师们密切注视着这个变化走向解决,同时调查一个更快的选择. 登录仍然可以间歇地工作. 我们将很快提供另一个最新情况.
我们的工程师已经确定,这种变化没有产生预期的结果,目前正在设法找到另一种解决办法。 我们将很快提供另一个最新情况.
我们的工程师们看到JUING.me、Pro和Central的改进迹象,仍在为GOTOMYPC进行解析。 我们将很快提供另一个最新情况.
我们的工程师已经纠正了这个问题,我们正在确认所有服务都运转正常。 我们将继续监测局势并提供最后最新情况.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
我们正积极调查关于GoTo Connect客户的子公司可能遇到出入境电话问题的报道。 我们的工程师正在努力找出问题,不久将提供另一个最新情况.
我们的工程师已经查明了这个问题,目前正在积极努力争取解决。 我们将很快提供另一个最新情况.
我们的工程师继续调查这个问题,并正在积极努力确定解决问题的最佳途径。 我们将很快提供另一个最新情况.
我们的工程师目前正在制定一项计划来缓解这些问题并继续努力解决问题。 我们将很快提供另一个最新情况.
我们的工程师们正在继续解决这个问题。 我们将很快提供另一个最新情况.
我们的工程师正在继续调查导致已知问题的几个根本原因。 这包括查明和遵循模式,以及了解客户的全面影响。 目前,调查仍在进行。 我们不久将提供补充最新情况.
我们的工程师已经实施了一项固定措施,解决了所报道的进出呼叫问题,我们现在正在监测持续稳定。 我们不久将提供最后最新情况.
我们的工程师现在看到所有服务都正常运转。 我们将对这一问题进行内部审查并作适当改进,以确保这一问题不再出现.
自动翻译自官方事件更新。
我们正积极调查关于GoTo Connect客户的子公司可能遇到出入境电话问题的报道。 我们的工程师正在努力找出问题,不久将提供另一个最新情况.
我们的工程师已经查明了这个问题,目前正在积极努力争取解决。 我们将很快提供另一个最新情况.
我们的工程师已经纠正了这个问题,我们正在确认所有服务都运转正常。 我们将继续监测局势并很快提供最后最新情况.
我们正在继续监测任何其他问题.
我们已经证实,这个问题已经解决,所有系统都100%地运作。 我们将对这一问题进行内部审查,并适当改进我们的系统,以帮助防止或尽量减少今后再次发生.
自动翻译自官方事件更新。
We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
Our engineers continue to investigate the issue. We will provide another update as soon as it is available.
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.
Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. Our engineers are working to identify the issue and will provide another update shortly.
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
Our engineers are continuing to work on this issue and continue to work towards a resolution. We will provide another update shortly.
Our engineers are continuing to work on isolating the source of this issue. Due to its intermittent nature, trying again can allow to establish a proper connection. We will provide another update shortly.
A potential fix was applied to resolve the issue, and we are continuing to monitor for stability. We will continue monitoring the situation and provide a final update shortly.
Our engineers are still seeing some intermittent issues after the fix and are continuing to investigate those. We will provide a status update once we have further information. We will provide another update shortly.
We are continuing to work towards a resolution to ensure stability in starting and joining sessions. We will provide another update shortly.
Our engineers have identified a plan to get back the system to stustained stability and are starting to execute on it. We will provide another update shortly.
Our engineers are executing on the established plan to get back the system to prolonged stability We will provide another update shortly.
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps. Our engineers are working to identify the issue and will provide another update shortly.
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
We are actively investigating reports that some GoTo Connect customers may be experiencing issue opening the app. Our engineers are working to identify the issue and will provide another update shortly.
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
