Helpshift 中断历史

1. 2026年10月16日 UTC 23:54investigating

   目前在HS Dashboard的FAQ机务段出现服务退化. 我们的小组正在调查这一问题并努力尽快解决这个问题。 一旦获得更多信息,我们将提供进一步的最新资料.

2. 2026年10月17日 UTC 00:18investigating

   我们正在继续调查这一问题.

3. 2026年10月17日 UTC 00:19identified

   这一问题已经确定,一个解决办法正在实施之中.

4. 2026年10月17日 UTC 00:24monitoring

   一项措施已经执行,我们正在监测结果.

5. 2026年10月17日 UTC 00:55resolved

   HS Dashboard的FAQ段间歇性服务退化已经解决. 如果遇到与此相关的其他问题,请与我们的支援小组联系。 谢谢你的耐心和理解.

自动翻译自官方事件更新。

1. 2026年10月10日 UTC 02:30investigating

   目前,我们正经历着影响“帮助过渡”大板和终端用户流量的问题工作流量的中断。 这个问题已经确定和解决,我们正在积极监测局势,以确保一切如所期望的那样运作.

2. 2026年10月10日 UTC 02:36monitoring

   这一问题已经得到成功解决,我们正在密切监视,以核实所有系统都在顺利和可靠地运行.

3. 2026年10月10日 UTC 04:06resolved

   此事已决. 会议讨论了影响身份服务和核心工作流程的根本问题。 已恢复了 " 临时帮助板 " 和 " 终端用户流动 " ,监测显示,这些服务正在按预期运作。 我们将继续监测这些服务,以确保稳定和防止再次发生.

自动翻译自官方事件更新。

1. 2026年10月2日 UTC 14:26investigating

   由于第三方服务中断,我们的分析板目前遇到问题.

2. 2026年10月2日 UTC 15:12resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年8月31日 UTC 18:02investigating

   我们知道,目前雪花服务中断,影响到依赖雪花进行数据检索和处理的服务。 客户影响 : 受影响的服务可能面临可用性下降、数据延迟或功能问题。 状态 : 我们正在积极监测雪花的恢复情况并评估对我们的服务的影响。 目前无需客户采取行动。 随着局势的发展,我们将继续提供最新情况,一旦受影响的服务恢复正常,我们将予以确认.

2. 2026年8月31日 UTC 18:05investigating

   我们继续密切监测局势,并将随着问题的进展提供进一步的最新情况.

3. 2026年8月31日 UTC 20:57resolved

   雪花出道所引发的问题已经解决. 下列服务现已全面运作: 盘片分析 电源BI 分析 API 数据检索和处理已恢复正常,所有受影响的服务都按预期运作。 如果您遇到任何相关问题, 请随意联系支援团队@ helptranch.com 。 我们为所造成的任何不便表示歉意并赞赏你的耐心和理解.

自动翻译自官方事件更新。

1. 2026年7月31日 UTC 12:31investigating

   目前,我们的绩效正在退化,影响到网页支助网页。 用户在试图通过联系Us表格和智能表格创建票时可能会遇到出错.

2. 2026年7月31日 UTC 14:23monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年7月31日 UTC 14:37resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月24日 UTC 07:52investigating

   我们正经历着影响分析板的退化表现。 用户可能注意到滚动函数没有达到预期效果.

2. 2026年7月24日 UTC 09:23resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月7日 UTC 12:49investigating

   目前我们正面临“帮助过渡”问题,一些特工在仪表板上遇到错误或拖延.

2. 2026年7月7日 UTC 13:06investigating

   我们正在继续调查这一问题.

3. 2026年7月7日 UTC 13:59monitoring

   一项措施已经执行,我们正在监测结果.

4. 2026年7月7日 UTC 14:04resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月2日 UTC 12:03investigating

   目前我们正面临汽车、Bots和Smart View周围的外出。 我们的小组正在调查这个问题并努力尽快恢复服务.

2. 2026年7月2日 UTC 12:23identified

   这一问题已经确定,一个解决办法正在实施之中.

3. 2026年7月2日 UTC 12:39monitoring

   一项措施已经执行,我们正在监测结果.

4. 2026年7月2日 UTC 12:42resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年6月16日 UTC 12:40investigating

   We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 2026年6月16日 UTC 13:07identified

   The issue has been identified and a fix is being implemented.

3. 2026年6月16日 UTC 13:09monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年6月16日 UTC 13:21resolved

   This incident has been resolved.

1. 2026年6月4日 UTC 08:47investigating

   We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

2. 2026年6月4日 UTC 08:59investigating

   We are continuing to investigate this issue.

3. 2026年6月4日 UTC 09:04identified

   The issue has been identified and a fix is being implemented.

4. 2026年6月4日 UTC 09:12monitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年6月4日 UTC 09:31resolved

   This incident has been resolved.

1. 2026年5月22日 UTC 17:07investigating

   We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

2. 2026年5月22日 UTC 18:38investigating

   We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

3. 2026年5月22日 UTC 18:48identified

   We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.

4. 2026年5月22日 UTC 20:22monitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年5月22日 UTC 20:25resolved

   This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.

1. 2026年5月7日 UTC 11:19investigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 2026年5月7日 UTC 11:32investigating

   We are continuing to investigate this issue.

3. 2026年5月7日 UTC 11:45identified

   The issue has been identified and a fix is being implemented.

4. 2026年5月7日 UTC 11:51monitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年5月7日 UTC 12:09resolved

   This incident has been resolved.

1. 2026年5月5日 UTC 12:19investigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 2026年5月5日 UTC 13:56investigating

   We are actively continuing our investigation into this issue.

3. 2026年5月5日 UTC 15:32identified

   The issue has been identified and a fix is being implemented.

4. 2026年5月5日 UTC 16:43monitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年5月5日 UTC 18:11resolved

   The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.

1. 2026年5月5日 UTC 10:04investigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 2026年5月5日 UTC 11:33investigating

   We are continuing to investigate this issue.

3. 2026年5月5日 UTC 11:56monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年5月5日 UTC 12:06resolved

   This incident has been resolved.

1. 2026年5月5日 UTC 08:58investigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 2026年5月5日 UTC 09:23investigating

   We are continuing to investigate this issue.

3. 2026年5月5日 UTC 09:31identified

   The issue has been identified and a fix is being implemented.

4. 2026年5月5日 UTC 09:37monitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年5月5日 UTC 09:41resolved

   This incident has been resolved.

1. 2026年4月14日 UTC 12:47investigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 2026年4月14日 UTC 13:06monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月14日 UTC 13:08resolved

   This incident has been resolved.

1. 2026年4月1日 UTC 10:16investigating

   We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

2. 2026年4月1日 UTC 10:28resolved

   This incident has been resolved.

1. 2026年3月10日 UTC 19:26investigating

   We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

2. 2026年3月10日 UTC 21:49identified

   The root cause of the degraded performance has been determined, and a fix has been applied.

3. 2026年3月10日 UTC 22:20monitoring

   The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

4. 2026年3月10日 UTC 22:37resolved

   The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].

1. 2026年2月17日 UTC 14:58investigating

   We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

2. 2026年2月17日 UTC 15:05identified

   The issue has been identified and a fix is being implemented.

3. 2026年2月17日 UTC 15:15resolved

   This incident has been resolved.

1. 2025年12月19日 UTC 09:51investigating

   We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

2. 2025年12月19日 UTC 09:58investigating

   We are continuing to investigate this issue.

3. 2025年12月19日 UTC 11:06resolved

   This incident has been resolved.