56 Helpshift incidents · 2024年4月 — official updates, affected components, duration and resolution details.
我们知道,目前雪花服务中断,影响到依赖雪花进行数据检索和处理的服务。 客户影响 : 受影响的服务可能面临可用性下降、数据延迟或功能问题。 状态 : 我们正在积极监测雪花的恢复情况并评估对我们的服务的影响。 目前无需客户采取行动。 随着局势的发展,我们将继续提供最新情况,一旦受影响的服务恢复正常,我们将予以确认.
我们继续密切监测局势,并将随着问题的进展提供进一步的最新情况.
雪花出道所引发的问题已经解决. 下列服务现已全面运作: 盘片分析 电源BI 分析 API 数据检索和处理已恢复正常,所有受影响的服务都按预期运作。 如果您遇到任何相关问题, 请随意联系支援团队@ helptranch.com 。 我们为所造成的任何不便表示歉意并赞赏你的耐心和理解.
自动翻译自官方事件更新。
目前,我们的绩效正在退化,影响到网页支助网页。 用户在试图通过联系Us表格和智能表格创建票时可能会遇到出错.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正经历着影响分析板的退化表现。 用户可能注意到滚动函数没有达到预期效果.
这一事件已经得到解决.
自动翻译自官方事件更新。
目前我们正面临“帮助过渡”问题,一些特工在仪表板上遇到错误或拖延.
我们正在继续调查这一问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
目前我们正面临汽车、Bots和Smart View周围的外出。 我们的小组正在调查这个问题并努力尽快恢复服务.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.
We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.
We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We are actively continuing our investigation into this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.
This incident has been resolved.
We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.
The root cause of the degraded performance has been determined, and a fix has been applied.
The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.
The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].
We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.
This incident has been resolved.
Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.