51 Iclasspro incidents · 2024年1月 — official updates, affected components, duration and resolution details.
我们目前正在调查影响申请的问题。 请接受我们的道歉 对于中断, 我们正在努力 尽快恢复进入.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
We have identified an issue causing a persistent warning related to staff email verification that may be appearing incorrectly. This warning does not impact system access but may be causing confusion. Our team is actively working to resolve the root cause and will provide updates as more information becomes available.
We are continuing to investigate remaining issues related to staff email verification. We have identified an issue affecting iPad devices running version 26.3.1(a), where the email verification link may not function as expected. Additionally, we are aware of a separate issue impacting accounts where multiple staff members share the same email address. In these cases, the verification prompt may persist and can only be resolved by assigning unique email addresses to each staff member. Our team is actively working on fixes and will provide further updates as progress is made.
Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.
We are currently investigating an issue where some staff members are being prompted to log in more frequently than usual. Updates will be provided as more information becomes available.
We are continuing to investigate this issue.
Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.
Our team has identified an issue with Autopilot Anniversary fee does not Include tax. We are actively investigating and working on a fix with high priority. Updates will be posted here as they become available.
Our development team has implemented a fix, and the issue has been resolved. All systems are now operating as expected.
Earlier today, a major global outage within Amazon Web Services (AWS) caused widespread disruptions across thousands of online platforms, including ours. This issue originated entirely within AWS’s infrastructure and temporarily impacted access to iClassPro services. AWS has since resolved the core problem, and our systems have been restored. Our team continues to actively monitor performance to ensure stability as AWS completes their recovery process. During this period, you may occasionally need to refresh your browser if any pages don’t load as expected — these issues should resolve as AWS finalizes their system restoration. We understand that this downtime was frustrating, and we sincerely apologize for the inconvenience it caused. Because our status page is also hosted on AWS, it was temporarily unavailable, which limited our ability to communicate updates in real time. We greatly appreciate your patience and understanding while AWS worked to resolve the issue, and we’re thankful for your continued trust in us. If you experience any lingering issues, please don’t hesitate to reach out to Customer Support.
Our team is closely monitoring the situation and will keep you updated as new information becomes available. If you're still experiencing issues, please try refreshing your browser or contact our Customer Support team for assistance.
We are glad to inform you that the issue that was previously affecting some users has been resolved. All systems are now operating normally. Thank you for your patience while we worked to restore full functionality. If you continue to experience any issues, please try refreshing your browser or reach out to our Customer Support team for further assistance.
Our team has identified an issue preventing customers from purchasing party packages with some tax rates. We are actively investigating and working on a fix with high priority. Updates will be posted here as they become available.
We are continuing to work on a fix for this issue.
We are pleased to inform you that the issue with Party Booking has been resolved. We appreciate your patience as we worked to resolve this matter. If you have any questions, please don’t hesitate to contact our support team.
On September 26, from 3:45 PM to 4:44 PM (CT), one of our third-party processing partners experienced an issue that may have affected some iClassPro customers' ability to accept payments. We apologize for any inconvenience this may have caused. Our partner has confirmed that the issue has been fully resolved. We continue to work closely with them to monitor performance and ensure everything is working as intended.
We’re currently performing maintenance on our Data Warehouse and are working to restore data synchronization as quickly as possible. You can still access your data, but updates may be delayed. Thank you for your patience.
Our team is actively working to complete the refresh of data in the Data Warehouse. While your data remains accessible, updates are still delayed at this time. Please know that our team is working relentlessly with our technology partner to complete the refresh as quickly as possible as we fully recognize the inconvenience this causes and the importance of having available, up to date data. We sincerely appreciate your patience and understanding as we work to restore full synchronization.
The Data Warehouse refresh is continuing to progress steadily. Our team is working around the clock in close collaboration with our partners to ensure progress continues as quickly and reliably as possible. We remain fully committed to our customers and sincerely appreciate your continued patience and understanding during this time.
We’re pleased to inform you that the Data Warehouse maintenance has been successfully completed. Our team worked diligently around the clock in close collaboration with our partners to ensure a smooth and reliable resolution. We sincerely appreciate your patience and understanding throughout this process, and we remain committed to providing you with the highest level of service and support.
We’ve identified an issue affecting Waitlist Automation that may cause enrollment records to display inaccurately. Our team is investigating and working on a fix with high priority. Updates will be posted here as they become available.
Our development team has implemented a fix, and the issue affecting Waitlist Automation has been resolved. All systems are now operating as expected.
We are currently experiencing delays with data syncing to the data warehouse. As a result, new data is not being updated within the expected timeframe. Our team is actively working with our partners to resolve the issue and restore normal sync times as quickly as possible. We apologize for the inconvenience and appreciate your patience.
A fix has been implemented and we are monitoring the results.
We’re happy to report that the issue has now been fully resolved, and normal sync times have been restored. Thank you for your patience and understanding while we worked with our partners to address the issue.
We are currently expecting a 1 day delay in merchant funding for September 16th due to an issue with one of our third-party partners. Required reports were not received on time, which has temporarily impacted our ability to process funding as scheduled today. Our team is in close communication with the partner to resolve the issue and restore normal timelines as quickly as possible. We apologize for the inconvenience and appreciate your understanding.
We’re pleased to update that all funding instructions for 9/16 have been successfully processed and sent. Merchants should have received their detailed settlement summaries, which outline the amount currently in transit to their bank. The deposits are expected to arrive by the end of the day today, 9/17. If you have any questions or need further assistance, please don’t hesitate to reach out. The payments team can be reached directly at [email protected].
We want to inform you of a delay in funding due to our processing partner not delivering the required settlement file in time for the standard submission on Friday, May 2. As a result, settlement summaries for affected merchants will be available on Monday, May 5, along with the expected deposit timing. To minimize any further delay, we will attempt to process deposits via same-day ACH on Monday. If for any reason that is not successful, funds will be submitted via standard ACH and should arrive by Tuesday morning. We understand that this is not the first time this type of delay has occurred, and we recognize the impact it can have. Please know that we are actively working with our partner to implement lasting improvements that will prevent these situations going forward and better uphold the standard of service you deserve. We appreciate your patience and understanding as we work through this. If you have any questions or need support, our team is here to help at 1-877-554-6776 (option 4) or [email protected].
As a follow up to our previous notice, we want to inform you that our attempt to process deposits via same-day ACH on Monday, May 5, were unsuccessful. We have successfully processed the deposits through standard ACH, and funds are expected to arrive by Tuesday morning, May 6. Settlement summaries for affected merchants have been sent, including confirmation of the deposit details. We recognize the impact of these delays and sincerely apologize for any inconvenience caused. Please know that we are actively working with our processing partner to improve the reliability of our funding process moving forward. Thank you for your patience and understanding. If you have any questions or need further assistance, please don't hesitate to contact us at 1-877-554-6776 (option 4) or [email protected].
On April 24, from 8:49 AM to 9:11 AM, the secure payment form experienced a brief interruption that may have temporarily prevented payment processing. The issue has been fully resolved, and we will continue monitoring to ensure everything is working as intended.
We identified an issue that led to partial payouts for some accounts related to the deposit scheduled for April 3. To resolve this, a same-day ACH transfer was initiated this morning. The remaining funds from April 1, along with those from April 2, will be deposited by the end of the day. You should have already received your Settlement Summary, and the transfer details are available for review in the merchant portal. If you have any questions or need additional assistance, please don’t hesitate to reach out to our payments team at 1.877.554.6776 (option 4) or via email at [email protected].
Our team is currently investigating an issue causing some payments to return with an Unknown Error. We will continue updating this message as our investigation progresses.
We are continuing to investigate this issue, but have determined that it is limited to accounts located in Australia. We will continue to provide updates here as we continue our investigation.
We have released an update to address the issue and have verified the unknown errors are no longer produced. We'll continue monitoring and we'll post updates as they become available.
Our development team was able to verify that we have corrected the issue as of 4/3/25. Thank you for your patience while we worked to ensure this was fully resolved. If you have any questions, please don't hesitate to reach out to our support team.
Please be advised that on March 31, one of our third party partners experienced a settlement delay for a subset of accounts. As a result, we will be attempting to process the transfer as same day ACH to ensure you receive the deposit by the end of the day on April 2, as scheduled, to minimize any impact. Additionally, these transfers will include all transactions from both March 31 and April 1, with April 1 transactions being deposited one day earlier than expected.
All transfers have been successfully initiated. Please note that same day ACH submission for standard funding was not possible, and deposits will be received on 4/3. You can view your transfer details by logging into merchantportal.iclasspro.com. If you have any further questions, feel free to reach out to our payments support team at 1.877.554.6776 (Option 4) or via email at [email protected].
On March 31, one of our third party partners experienced brief connectivity issues from 1:33 to 1:34 PM CT and again from 1:43 to 1:44 PM CT. These intermittent disruptions may have affected payment processing. Please retry any failed transactions, as our partner has confirmed the issue was fully resolved.
One of our third-party partners experienced a delayed settlement on 3/25, which caused the settlement to process on 3/26, potentially resulting in a 1-day delay in receiving deposits for our US-based clients. We apologize for this inconvenience and anticipate all transfer schedules to resume as expected. Thank you for your understanding and patience.
Our team successfully expedited the funding process and arranged a same day deposit, so your funds will still be deposited today (3/27) as expected, before the bank closes. If you need further assistance, please don't hesitate to contact our Payments Support team directly at [email protected] or by phone at 1.877.554.6776 (Option 4). Thank you!
Our team is currently investigating an issue with our Branded Mobile App that is preventing the application from loading. We will continue updating this message as our investigation progresses.
We have identified the root cause of the loading issues with the Branded Mobile App and are working to get a resolution in place. Thanks for your patience while we work to correct this issue.
Our team has identified the issue and released a fix to correct the matter. Our clients will see this issue resolved upon downloading Version 2.36.1 of their Branded Mobile App. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Our team is currently investigating an issue that is intermittently causing makeup tokens to be unusable from the Customer Portal or Mobile App. We will continue to update this message as the issue progresses until it is resolved.
Our team has identified the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
